Customer Ratings & Reviews
- Model:
- NX60A6511SS
- SKU:
- 12491910
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Does not work well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are not happy with this oven. The buttons do not work half the time when trying to preheat or set timer. Its very frustrating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HI Cran! Thank you for taking the time to leave your feedback. I understand that the buttons on your control panel are not responding. We are sorry for the inconvenience and I have provided a link that will help rectify your concern. (http://www.samsung.com/us/support/troubleshooting/TSG01110172/#self-clean-or-other-buttons-do-not-light-up-or-respond-or-panel-is-locked )
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143932564
Thank you for choosing Samsung. ^Nic
Samsung Gas Stove
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had this stove for 13-14 months and the control pad went out. I have been on the phone for over an hour with Samsung and they want to charge me to send a technician. NEVER AGAIN will I buy Samsung!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're glad to be of service, Jkeeney. Let's get this sorted out for you.
The control panel on your range or wall oven will lock if it is running certain functions, such as Self Clean, Twin Cooking, or Temperature Probe. Also, some controls are only available when using (or not using) other functions. This is to protect the oven from excessive heat or children who may accidentally touch the oven.
Here is a link to "Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven": https://www.samsung.com/us/support/troubleshooting/TSG01110126/
I also shared this link about "Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed": https://www.samsung.com/us/support/troubleshooting/TSG01110183/
The below link is the user manual for your model. Turn the page 36 (Cleaning - Control panel), and page 38 (Maintenance - Caution bullet #2) for reference: https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145265455), which will help our team pull up your information.
Have a great day.
Melardo
Dave
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would never buy a Samsung product again. The worst.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DaveS, we've got you covered. We would be happy to speak to you directly to discuss your range and have it inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146084558) to help our team pull up your information.
Have a great day.
^Camille
Great stove.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This gas range is everything i was looking for in a gas range. I love the different features. Some reviews said it was loud i do not think it is loud. Absolutely love the super burners. Boils quickly.
I would recommend this to a friendGreat replacement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so impressed with this gas range! The No-Preheat Air Fry feature is a total game-changer for busy weeknights—it gets food crispy without the wait. The Convection oven cooks everything so much more evenly than my old traditional stove, especially when baking multiple racks of cookies. The 6.0 cu. ft. capacity is huge, and the stovetop burners have a great range of power, from a very low simmer to a quick boil. Definitely recommend if you’re looking to upgrade your cooking game!"
I would recommend this to a friendHorrible Experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My installation experience was absolutely horrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144708340.
-Noraina
Samsung Freestanding Gas Range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had my Samsung Gas Range for a short time at this point so I haven't actually tried all of the features just yet, but it has a nice look and matches my black stainless fridge very nicely. Power burner does heat up really quickly. Haven't used the air fry feature because the basket has to be purchased separately. The one con I'll say is, the panel for operating functions, such as, broil, bake temp. etc. does not light up at all, so you would need under cabinet lighting to see any of the functions.
I would recommend this to a friendHouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this stove, is very nice and all the features have are very handy, so far I am enjoying this brand
I would recommend this to a friendNice buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great my wife loved it for valentines. Food somehow tastes better now.
I would recommend this to a friendGreat stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this stove it’s amazing with it 5 burners
I would recommend this to a friendSimple and effective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plain and simple. This range does what it's supposed to do.
I would recommend this to a friendStove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it , lots of room and I love all the burners makes my life easier
I would recommend this to a friendStove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my matching stove, everything I wanted in a stove.
I would recommend this to a friendSamsung my new one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice looking stove.Easy to understand how it works. Also I had no problem with all information. I installed it alone by myself. Everything works just as perfect as it can be.
I would recommend this to a friendPerfect stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking to replace my old stove for a while. This one was a perfect replacement and on top of that it has a air fryer. I happy with this purchase.
I would recommend this to a friendHappy with our Samsung gas range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far the range top and oven are performing very well. It is easy to use and easy to clean. We are very satisfied with this purchase!
I would recommend this to a friendThe right gas range!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful and precisely what I needed. Easy to use and it fits perfectly in place of my old one
I would recommend this to a friendGas stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this stove for my mother, she really likes it a lot
I would recommend this to a friendGreat product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE everything about this range! The price was much less than I thought I would have to pay and the service was impeccable!
I would recommend this to a friendHappy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it !!! A lot of work cleaning after cooking though.
I would recommend this to a friend
