Customer Ratings & Reviews
- Model:
- NX60A6511SS
- SKU:
- 12491910
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Never Delivered
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I canceled patients this afternoon to be home for delivery. I even received a text message saying i was the next stop and they’d arrive around 3:25pm. NOTHING. No one showed, no phone call explaining what happened. Now they are telling me I have to wait until Friday and that’s without someone to install it. I don’t get to have Thanksgiving because they dropped the ball. I would’ve hired a plumber to install it if given that option.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, don't hesitate to get in touch with our Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Do not recommend - heats unevenly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 1.5 months of ownership I cannot recommend this stove at all. Stovetop cooks VERY unevenly. Center burner griddle plate is so big you can't put normal-sized pans on the burners so I have to leave it off all the time unless using. You can't center even a saucepan properly when the griddle is in place. Even when properly centered, food cooks way faster on one side of the burner/pan than the other no matter what pan I am using. If you bake more than 1 tray at a time (say, 2 muffin pans), one tray doesn't get done. I am so disappointed in this purchase. If stoves weren't massively on backorder I would have returned it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi NinaM,
Thank you for your honest feedback and we wish you to be in good health. We are saddened that the range isn't up to your standards. Feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
Please click on the links below to resolve your issues with the range.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#flame-is-an-unusual-size-or-shape
I have included the user manual below for this particular range. Please click on page 16 for the cooktop and page 20 for the gas oven.
https://downloadcenter.samsung.com/content/UM/202105/20210525183339900/NX60A6511SS_AA_DG68-01339A-02_EN-MES-CFR_210511.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144241568
Leo
Garbage stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 2 years, worst company for stoves i ever encountered, i had the mother board replaced big mistake, still doesnt work, if i could i give it a - stars.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We care about the experiences you went through with the range. Let's proceed and get you the help you need.
It would be awesome if you could tell us more about the range so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146969062, to help our team pull up your information.
Have a great day!
^Chrystel
DO NOT BUY AT BEST BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't matter how good the range is, if something goes wrong, Best Buy is absolutely incapable of fixing it. DO NOT BUY ANYTHING AT BEST BUY.
I would recommend this to a friendBrand response from Samsung
Posted .Hi StephanieS,
We would love the opportunity to speak with you about your range to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146543070 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Air fry
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Left side of oven burning on air fry. 3 meals burnt on left side of oven
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi StaceyW,
Using the range helps cooking a lot easier. Let us improve your range experience.
Here is a link if the oven does not cook well. Please follow the steps and click the hyperlinks for further assistance.
Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146543816 to help our team pull up your information.
Have a great day.
^Aloe
