Customer Ratings & Reviews
- Model:
- NX60A6511SS
- SKU:
- 12491910
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Great stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On time, speedy service, polite and informative tech, neat and tidy delivery
I would recommend this to a friendNice Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this range especially the elongated burner in the middle.
I would recommend this to a friendGood product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product, reasonable price. Excellent service
I would recommend this to a friendRange
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our range. It fit well with our kitchen. Love the look
I would recommend this to a friendMrs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, we love it. Baked stuff came out great!!!
I would recommend this to a friendNice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice stove. I don't see the purpose in the wifi feature. You can't control anything wirelessly.
I would recommend this to a friendStove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I was looking for. After the 4 delivery Im happy
I would recommend this to a friendGreat stove for price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this stove. The wifi is great however I don’t use it that much.
I would recommend this to a friendGreat Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best rang i have had.. everything i bake comes out wonderfully
I would recommend this to a friendMissing part
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product except the air fry basket is missing
I would recommend this to a friendGas Range not installed properly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recieved my range on the 24th and my family began feeling dizzy, nauseated and sleepy. We began having slurred speech. Called Geek Squad and was told to contact the gas company. Luckily they came out within an hour. The gas rep indicted both connections were NOT connected correctly and we had a significant GAS LEAK! My mother is currently on hospice and on continual oxygen which could have been ignited at any moment. BestBuy has diffiently loss any further business ror installation items. Buyer BEWARE!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Wouldn’t do it again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good stove but oven stopped working the control panel went out and needs to be replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tiffany,
We know how important it is to have a reliable appliance at home. Let us help you with your range.
Here is a link for troubleshooting steps for your oven that stopped working; kindly click the embedded words.
The Samsung range, oven, or cooktop will not turn on or stay on.
https://www.samsung.com/us/support/troubleshooting/TSG01001952/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number (1151274910) to help our team locate your information when you message us.
Thank you.
-Ricardo
Lethal alert sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The alert sound on this range is crazy high, loud, and piercing. No lie, it’s lethal. I’m almost ready to return it. Apparently, no way to adjust. The Smart App doesn’t seem worth adding another device to your home network and hack opp. Otherwise, it’s a handsome appliance and cooks well. Lots of options.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dancy, we appreciate your reaching out to us about this. If you'd prefer, you can disable the sound setting on your range.
Please refer to the instructions on page 31 of the user manual for modifying it:
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
Smart control lets you monitor the oven and cooktop status and turn the oven off. To maximize more of the smart control functions, please refer to pages 34–36 of the same manual attached above.
To learn more about SmartThings cooking, you may also visit this link:
https://www.samsung.com/us/support/answer/ANS00088902/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145135792) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Preheat is fast and I love the burner size options.
I would recommend this to a friendGreat Stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality of life features. Stove cooks every thing perfectly.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Grimlydemise, it makes me so happy to hear you are enjoying your Samsung Range. Thank you for sharing with us. We are so thankful to have you in our Samsung family. ^Brad
Faulty Product - Bad Warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Six months after this stove was delivered it was showing an error code (C-F2). From my research this is common with Samsung stoves so BUYER BEWARE. At first, I was unplugging the breaker (per instructed by the stove) to restart the stove but after a couple of times doing that the code would come on and the oven hasn't worked since July. I called Samsung because the stove is under warranty...and get this - Samsung will pay for the part but not the $200 service fee. Imagine being sold a faulty product but you have to come out of pocket to get it fixed. I planned to replace all my appliances with Samsung products so that they match but now they'll be mismatched because Samsung will not see another dime from me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're here to assist you, AdrianaL. Let's ensure that you enjoy the most out of your range.
The below link is the user manual for your model. Turn the page 50 for reference: https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
For reference, I shared this link/video about:
Samsung range or wall oven error codes: https://www.samsung.com/us/support/troubleshooting/TSG01001948/
How to fix range and microwave problems: https://www.youtube.com/watch?v=N064z8CQ8XA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145207107), which will help our team pull up your information.
Have a great day.
Melardo
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had it long enough to really tell yet But I like it
I would recommend this to a friendreveiw
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.job well done very professional and knowledgeable looks very nice in my kitchen
I would recommend this to a friendStove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new stove. I have only used it once but it works great
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Refrigerator, it is great to hear you are loving your new Samsung Range. I appreciate you sharing your great experience with us. We are so thankful to have you in our Samsung family. ^Brad
New stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this stove. Wish it would have came with a rack for air fry mode
I would recommend this to a friend
