Customer Ratings & Reviews
- Model:
- NX60A6511SS
- SKU:
- 12491910
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Great stove bad service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the stove hate the customer service and delivery
I would recommend this to a friendBrand response from Samsung
Posted .Hello Abby! Thanks for your review! ^Ty
Great
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product by Samsung. Highly recommended !!!!!
I would recommend this to a friendGas range
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like the way my stove self cleans. It left the window very streaked! It did not do a good job of self cleaning
No, I would not recommend this to a friendBrand response from Samsung
Posted .Keeping the oven pristine is important for keeping your kitchen well organized, CharlesO. Let's get the information you need to ensure your range stays in tip-top condition.
The link below will guide you through cleaning and caring for your oven. Kindly check "Use the Self Clean cycle" and learn more by checking the hyperlinks and watching the embedded video. Please check out any topic that piques your interest.
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147456353) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Nice stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The owners manual is next to useless. Doesn’t explain how to use its features
I would recommend this to a friendSolid range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly, the griddle plate must be removed to use the burners.
I would recommend this to a friendKim
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was some nice people that helped find my stove and one that wasn’t helpful at all.
I would recommend this to a friendWhen you go Samsung you never go back to other bnd
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and lots of features we love it already!
I would recommend this to a friendCircuit board failure, poor warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked for 1 year. issue exactly one month after warranty expired. CF-2 error code. when restarted No display. circuit board tripped. Samsung said your warranty expired and has to contact local service support for paid service and repairs
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to be satisfied with how your appliance functions, Vijay. We'll be pleased to help with your Samsung range.
Most information codes on a range can be cleared with a reset. However, some error codes may require additional steps to get the problem solved. Please check this link for details.
Samsung range or wall oven error codes
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
The display on your oven is intended to light up only the functions you need at any particular moment. Please check this link for details.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed.
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145483318) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Awesome product!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my daughter and she absolutely loves it! It cooks much faster than her previous electric stove. She loves the air fryer feature!
I would recommend this to a friendNew stove !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with my new stove ! The air fryer allows to cook more food than the little one I had ! Don’t regret at all purchasing this stove !
I would recommend this to a friendSamsung black stainless steel range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered four weeks ago, we haven’t used all the features of our new range yet but look forward to trying. The range works and looks great.
I would recommend this to a friendStove concerns
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handle was damaged upon delivery Delivery was on time Staff was pleasant
I would recommend this to a friendSamsung range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im so glad i purchased my Samsung Range. I used the Airfryer almost every day , I bake a lot. I love the color and i can control w my phone.
I would recommend this to a friendGood stove, bad experience!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item is pretty awesome but my purchase process was not the best, the associate was very nice to us but not very knowledgeable about the item and we went to purchase in a emergency so we need it ASAP and we’re given a delivery date of the following Tuesday and we ended up getting the item that Saturday instead without any warnings or any communication whatsoever, I missed half day of work and had to crash course figure out dinner for our family (4) children (3) adults for the whole week , so overall very disappointed with your company , as far as the stove goes it is awesome and even better after reading the owners manual !
I would recommend this to a friendMrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't use the oven already, i don't know how is working at all.
I would recommend this to a friendSamsung Gas Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one burner is already turning dark in side the grate are spotted up I really sadden about this purchase I don,t have anyway to take it back samsung have really let me down on this one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for reaching out to us. We are glad to know that you are using Samsung products. We understand that it is uncomfortable to see dark spots on our grates. Don't worry will surely notate your experience about this matter for a better service and products in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NX60A6511SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144768516
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung gas range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greatbuy I would recommend convection air fryer Bske
I would recommend this to a friendBreaks within 2 years.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this range. It breaks within 2 years and they charge you an arm and a leg. Warranty barely expired. Get the extended Best Buy was not helpful
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
It saddens us to hear about your experience with the range. We're here to help.
We would love to speak to you directly to further assist you with your range. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146957870, to help our team pull up your information.
Have a great day!
^Chrystel
Coloy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the stove not the color Ordered by phone stainless
I would recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this range. It’s everything I have ever wanted in a stove. The technology is amazing. The air fryer is perfect.
I would recommend this to a friend
