Customer Ratings & Reviews
- Model:
- NX60A6511SS
- SKU:
- 12491910
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
The worst
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst. Service ever. Nothing was done. I had to pay out my pocket to get it install and put togther. When i paid for all that and for them to haul away the old one. After 6 calls 6 hours of on hold with different department the old stove still here. Never will i depend on best buy again.
I would recommend this to a friendSamsung stove was bent on top had to get new one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Little bit frustrating but Best Buy worked it out.
I would recommend this to a friendStay away!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish there was a 0-star option. This is the worst product ever. I bought this about 2 years ago and have to replace it. It is difficult to clean, and the buttons are faulty, always giving error messages.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the significance of a working range in your household, ElizabethB. Let's get this taken care of.
Please refer to the resources below to address your range's concerns. Please click the links and hyperlinks for tips.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshoot/TSG10002418/
Samsung range or wall oven error codes (Please choose the exact error that you are seeing):
https://www.samsung.com/us/support/troubleshoot/TSG10003529/
Here are the step-by-step instructions for cleaning your range; refer to pages 35-39 of the unit's manual for reference:
https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151345861 so our team can pull up your information when you message us.
Have a great day.
-John
best stove ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i am very happy with all this has to offer.it is a amazing stove and does all i would ever need all in one unit
I would recommend this to a friendLove it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great range, especially coming from a very outdated range, big oven and cooking surface. Overall great range.
I would recommend this to a friendLove the wifi option
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best stove out there, cooks fast and the wifi is a must from now on
I would recommend this to a friendWorks good when working.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good until start receiving code C-F2. Can't connect after reset try. Definitely get the total protection.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the frustration of dealing with a range displaying an error code. Let us help.
Below is the user manual link for your model. See page 50 for the recommended actions when the unit shows a C-F2 error code.
https://downloadcenter.samsung.com/content/UM/202401/20240112151050724/O_01._NX5000A_T-F_NX60A6511SS_AA_DG68-01339A_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146964070) to help our team pull up your information when you message us.
Thank you.
-Angelica
Meh, it's alright when it works.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had it for that long and already getting errors. I heard about this before I bought it so I bought the extra protection.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We know how you feel about your range showing error codes. Let us provide the details you need.
We would love to speak with you to provide more assistance. Please select the error code showing on your unit. Click if there's an embedded word for more details.
Samsung range or wall oven error codes
https://www.samsung.com/us/support/troubleshoot/TSG10003529/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1149287469) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Buyer Beware
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This oven failed to work after a matter of months. I reolaced my appliances with samsung and they have all been failing. Now I will probably have to replace them soon after the warranty ends. Piece of lemon garbage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We know how disappointed you are with your range. We would love to speak with you to determine how we can best assist you. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150620816) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
You get what you pay for
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within a couple of months of use the knobs have started to break. The inner metallic ring that holds the knob to place is very cheap material and breaks easily making the knob get loose and fall off. It happened with first knob within weeks and then others followed.
No, I would not recommend this to a friendGreat stove and oven
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove and oven! Pefect for holiday dinners. Bakes evenly. And It looks so beautiful
I would recommend this to a friendNumber ONE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OMG!!! The very BEST!!!! Air fryer and convection oven should be in every kitchen!!!
I would recommend this to a friendStore performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove is good but the service in the store is very,very bad
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Not A Good Look Samsung
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I puchase all new Samsung Appliances as an upgrade. The Gas Range was delivered April 1, 2024. The oven stopped working 4/20/2025 ,right after the manufacturer's Warranty expired. Very disappointed, Not a good Look, Samsung. I hope the other Samsung Appliances don't start to fall apart. Refrigerator, Microwave, and Dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We would love to discuss your Washer to determine how we can best assist you. Please provide us with specific details.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148901120) to help our team pull up your information when you message us.
Have a great day.
^Charles
Strong gas smell when oven is on
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just had this installed and it smells strongly of gas when the oven is on. Had the utility company come out and they said there's no leak and the connection is fine so there's something wrong with the oven itself. Waiting on Best Buy to come look at it (supposed to take a week) so not sure if it can be fixed. Otherwise it was working well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Love
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far ive had this stove for over a month. I love the air fryer oven.
I would recommend this to a friendOven turning on by itself.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Last night i was grilling a steak on the stove grill and out of the nowhere my oven turned on. Not sure if it was because of the meats grease sparkling that might of reach the turn on button but of it wasnt because i startwd to hear popping noises coming out of the stove i would have never realized that the oven had turned on on its own. Then i pushed the turn off button and somehow the oven would turn off. I had to keep on pressing the button to shut off a couple of times. Very scary experience. Wish i can return it back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, AlmaaG.
We understand the need for a properly working range at home.
If the oven will not turn off, it is most likely that the oven door lock is turned on or the Sabbath function has
been activated.
Please see page 46 (The oven burner will not shut off) of the user manual for steps to be taken. You may also lock the control panel and the door to prevent accidental operations and/or product tipping. Details are found on page 30.
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145659323) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooking now is much funnier and easier. I am so happy with this stove
I would recommend this to a friendI love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you for you guys. I love it. It work great and i like the color
I would recommend this to a friendKitchen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new stove thanks to Best Buy great prices I’m Back to cooking
I would recommend this to a friend
