Customer Ratings & Reviews
- Model:
- NX60A6511SS
- SKU:
- 12491910
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Save yourself the trouble
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WORST MISTAKE EVER. It has just passed a year that I've purchased this stove, and the "computer" has completely gone out, estimated $500 fix, for a $800 stove purchased one year, two days ago...I am so disappointed with Samsung and best buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DanielleJ,
We would like to assist you further with your concern. Kindly let us know more about the range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148504088) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Burned main board twice in two years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never bother to buy this oven. Bought it in May 2022 and the main board was toasted (Error C-F2) in Feb 2024. We had extended warranty and didn't pay $600 for repair. Now, in Sep 2024, the mainboard got toasted again (C-F2). Even though I have a Total Tech membership from Best Buy, I am not covered. I am supposed to pay $99 for diagnostics and pay another $500 if repaired. Stay away. Also, Total Tech is a complete joke.
No, I would not recommend this to a friendCooking with GAS!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this gas range, it does it all!! Beautiful and efficient—LOVE IT!!!! I did not have gas hook up in my kitchen so my propane company came out and ran the gas line SO just letting everyone know that you too can cook with gas even if you are on a propane tank—living in the boonies!!
I would recommend this to a friendbuy from home depot this review is for best buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.do not buy from Best Buy it is a horrible experience and they don't make things right. I have a stove that i had to wait 3 weeks to get then they didn't bring what they needed and would not use mine. They took the stove with them and rescheduled it for 2 weeks later to have everything they needed and when they got here, they had the one piece and set it up but i needed the propane conversion done. They did not know what to do. after more phone calls I had to wait a week to get the installation finished and no stove to use. So three days of missed work and promises it will be fixed but they can't do anything till the install is finished. so more phone calls.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
This isn't the experience we want you to have. To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service Department at 1(888) 237-8289. Available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
Chrystel
Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You cant really use the low setting on the burners and the gas connection is low so we had to adjust the gas bub in the wall.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Marie, we understand your concerns and we value your feedback. We are here to assist you with any questions or concerns so that you can get the best performance out of your appliance. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143811345) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
Delivered damaged
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would love to give this item 5 stars, however when I unboxed it, it was damaged.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Love my new stove!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new gas stove. The center griddle is awesome.
I would recommend this to a friendInstruction Manual
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's not a single paragraph on how to use the oven features. I've only had this range three days!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RMPD,
Thank you for your honest feedback, and we hope you are in good health. We understand the cause for your concern regarding the lack of a user manual when you purchased the range.
Most, if not all, of our user manuals and installation guides are soft copies (on the Samsung website) to lessen our carbon footprint that can affect the environment. I have shared the user manual link below for you. Please access the link for the features and functions of your range.
https://downloadcenter.samsung.com/content/UM/202105/20210525183339900/NX60A6511SS_AA_DG68-01339A-02_EN-MES-CFR_210511.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144654658
Leo
Stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve stove that’s what I need looks perfect for me
I would recommend this to a friendOven not working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used it for more than a month, and the oven is no longer working. Called the customer service, and they sent a technician. The technician said the motherboard is damaged and we need to pay/buy it out of our pocket.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rogelioa,
We understand how frustrating it can be to not have a working oven. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149834591) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Stove
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 months after purchasing this stove the ignition handle broke, they went to go see it and counst fix it.. they said it wasnt covered thru my annual insurance and that i had to pay my self. Very unsatisfied!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .NancyD, we understand how you feel if the ignition burner handle is broken. Allow us to help.
To check the availability and compatibility of your range ignition handle, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146695216) to help our team pull up your information.
Have a great day.
^Camille
not user friendly
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy but not easy to program Do like features Samsung is an awesome brand
I would recommend this to a friendBrand response from Samsung
Posted .Hi. Thank you very much for your review of our products.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
Melardo
Orange flame
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Burner flame turned orange in 6 months. Not sure if service is available
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AJbo,
We understand how important it is to ensure that your household has a working range to prepare meals. Let's go ahead and check your best options.
The link below will help address the issue with the flame on the range burner. Learn more by checking the hyperlinks.
Flame issues on Samsung gas cooktop or range:
https://www.samsung.com/us/support/troubleshooting/TSG01001946/
Should you need further assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148471212) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent stove but For the price, it should have a backlight. Difficult to see controls without backlights. For this reason not happy with it. Would not purchase again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, ChotimaD,
Thank you for sharing your thoughts on our products. Your feedback is valuable as we strive to enhance our offerings. Feel free to contact us at www.Samsung.com or 1-800-SAMSUNG for any assistance you may need in the future.
Have a great day.
^Camille
Love this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this item n highlySatisfied with my purchase Ty
I would recommend this to a friendBrand response from Samsung
Posted .Hi Paul,
We appreciate you giving us a review about the Samsung range.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
^Rainly
No Involvement
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a modern range very different from what i had and no one could help me with how it works. You should be more helpful.
I would recommend this to a friendBrand response from Samsung
Posted .Hello MichaelK,
We want you to have the best experience with your range. We're here to help you.
We shared the manual link below for guidelines and tips on how to use the range proficiently. Please refer to page 13 onwards for more details.
User manual
https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150724900) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Not very happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this stove on Black Friday and they told me that I am getting it on February.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Look nice but is not worth it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m a contractor who stays on the road I have had this oven for 2 years only stayed at my house for 3 months total and the enlighter when out
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JordanA,
We can feel the disappointment you have with this range. We are here to assist you in any way possible.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147268455), to help our team pull up your information.
Have a great day!
^Rodel
Good stove, came broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ignition came broken and having a hard time getting customer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Not the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The display panel is very dark, unable to see what you are pressing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for taking the time to leave a review on one of our products, and we apologize for the inconvenience this may have caused you.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
