Customer Ratings & Reviews
- Model:
- NX60A6511SS
- SKU:
- 6447919
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the overall performance, ease of use, and design of the 6.0 cu. ft. Freestanding Gas Range. Many customers find the air fryer and burners perform well, and appreciate the various features and connectivity options. However, some customers have reported issues with the control panel and knob quality, while others have noted a loud buzzing sound.
This summary was generated by AI based on customer reviews.
Best Buy Porly Run which affects Customers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My experience was a nightmare as my install was not performed on day promised. Communication was horrible & confusing. Best Buy store employees have zero guidance therefore no accountability. Never a manager in sight & store is a mess. Trying to reach someone on the phone is a joke. Very disappointed in my experience. I will say that the final installer was very good & knowledgeable. Of course he was not Best Buy employee!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
Huge Oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the size of the oven!! I can’t wait to figure out how to use all of the functions of this range! The room really heats up when having just the stovetop on.
I would recommend this to a friendHappy wife happy life!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves this range and all the options. Thanks!
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great appliance and Best Buy beats Lowe's and Home Depot on service. I love the different burner options.
I would recommend this to a friendStay Far Away
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS RANGE ALMOST STARTED MY HOUSE ON FIRE. While I was in the kitchen the range randomly brought up a C-F2 code ( I was not using it). Then I smelled electrical burn. When I took off the back panel I noticed that the control board chip was burnt. When I called Samsung they told me sorry its out of warranty and the part would be $150 to replace with no guarantee that it wont happen again. I have only had it 1.5 years. Others online have mentioned this same issue with this range in about the same time frame and got the same results. DO NOT BUY THIS OR ANY PRODUCTS FROM SAMSUNG ANYMORE.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would like to assist you further with your concern.
Please feel free to get back to us via the following options if you decide to continue with the repair:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147467988) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my wife really likes this gas stove, has big fire,
I would recommend this to a friendMRSMURF
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What an awesome find for the value I paid. This range griddle cooked a beautiful steak and hamburgers with ease!
I would recommend this to a friendDedons oven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooks faster and easier to control your temperature than electric, large oven with airfry mode
I would recommend this to a friendStove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item open box and it was more damaged then I thought a good condition would be and it was missing pieces I’m kind of disappointed about that customer service was a good help though lt
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you as Samsung does not sell open-box appliances.
Have a great day.
-John
Great Value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love it…….. Great Value The food tastes flavorful and amazing.
I would recommend this to a friendLooks great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far everything is great. Love the black stainless steel.
I would recommend this to a friendGreat purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves the music. She baked chicken and when she finished music played
I would recommend this to a friendSamsung range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. Excellent gas stove. Got a good price from best buy.
I would recommend this to a friendVary samsung any items
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is item rangers its vary good working services to good
I would recommend this to a friendSmart range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this range, wifi overatted tho, but can see emp
I would recommend this to a friendProblem
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you cook on the top of the stove The steam turns into water droplets and flows onto the control panel, making it work. This is a bad thing and must always be monitored and the steam should be kept away from it I hope I can change it .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Alia, thank you for your observation of our products. We are here to help.
There is steam forming in the control panel occasionally due to the oven vent located under it.
Please see page 16 under the "Oven vent/cooling vent" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202311/20231129152255368/O_NX5000A_T-F_NX60A6511SS_AA_DG68-01339A_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146670463) to help our team pull up your information.
Have a great day.
^Camille
Don’t buy, piece of crap Samsung gas range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Huge disappointment!! Warranty ended in March 2025 and in May the control panel started going haywire. Oven starts automatically, numbers flash and beep, door locks, etc. called Samsung and was told it would be $200 just for someone to come out and the price would go up from there. I am still paying it! Unbelievable! Won’t buy another Samsung product ever again!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about what transpires with the range, KimDavidF.
You may contact our Support Team via the link below to speak with a live representative should you decide to proceed with the repair.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Good Gas Range
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great gas range with WiFi features. I can remote from other place to make care the range is off.
I would recommend this to a friendNo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First week I had it a broke down I had to wait a week to be repaired so far OK
I would recommend this to a friendBrand response from Samsung
Posted .Hello Raymond, we are sorry to hear that you had problems with your Samsung brand range. You stated that the range broke down in a week. We are pleased to hear the issue has been resolved and the range is now working as designed. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143980502) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Dissatisfied client.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If there was an option for 0 star I would put it. I will never buy anything from Best Buy again. Horrible experience With deliver people who give Best Buy a bad Reputation. Had 3 bad inconveniences during delivery. 3xs!! 1st time delivery guys didn’t even try to hook up stove. 2nd time the stove was destroyed. Completely damaged and 3rd time they called they were on way when we were not home short notice and they left before 15 minutes Grace time they gave us and said they had just left which was all bull. Best buy do yourself a favor and find a better delivery company with more professional workers not lazy sloppy workers
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille