Customer Ratings & Reviews
- Model:
- NX60T8311SS
- SKU:
- 6411916
Rating by feature
- Performance
Rating 4.1 out of 5 stars
- Ease of Cleaning
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the 6.0 cu. ft. Front Control Slide-In Gas Range with Convection & Wi-Fi as having excellent convection cooking, ease of use, and a desirable griddle. Many appreciate its stylish design and appearance, while some experienced issues with the knobs and sensitivity of the control panel. The Wi-Fi capabilities are a plus for some users. Overall, the range receives positive feedback for its performance and features.
This summary was generated by AI based on customer reviews.
BLACK STAINLESS WEARS OFF
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The BLACK COATING wears off after a couple of years and Samsung HAS NO WAY TO FIX IT.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LjdaA,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
In case of repair or replacement, you can check the warranty coverage of your product here:
https://www.samsung.com/us/support/service/warranty/NX60T8311SG/AA
For parts needed you may purchase them here:
https://www.samsungparts.com/Default.aspx
if additional assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-
SAMSUNG)
Thank you for choosing Samsung. Have a great day.
Reference number:1144552484
^^Ross
Burner problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product, the burners won’t turn off and Samsung is impossible to get ahold of
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Brett,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused. Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in this link.
Samsung range, oven, or cooktop will not turn or stay on
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Flame issues on Samsung Gas Cooktop or range
https://www.samsung.com/us/support/troubleshooting/TSG01001946
Samsung range or wall oven error codes
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
Samsung range, oven, or cooktop will not turn or stay on
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144552100
Thank you for choosing Samsung.
^Ross
Bad Buy - very disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, I thought we did our homework and bought a good reliable Samsung range, but after having it for only THREE WEEKS, the touchscreen has gone completely non-functional TWICE, meaning that the oven doesn't work. The first time was right after it was installed (April 8). The range worked fine, but the touch screen would only register the number '3', and the oven wouldn't turn on. We put in a ticket, but by morning it was working. We thought maybe it was an update that was pushed through, and things worked well for a couple of weeks. Now (April 27) the touchscreen won't let us turn on the oven, or even set the time. The kicker is that Best Buy lists this as no longer returnable, after having it for less than a month.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there antennaman,
I see that you have some concerns with your Samsung Range and understand how frustrating this can be. We would like to ensure that you are getting the best performance from your machine. Please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143258661. We thank you for being a part of our Samsung family. ^Brad
DO NOT BUY
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE QUALITY! THE OVEN STOPPED WORKING THE MIDDLE GRIDDLE DOESNT WORK
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JLAGGNAS,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your Samsung - 6.0 cu. ft. Front Control Slide-In Gas Range with Convection & Wi-Fi, Fingerprint Resistant - Stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some links that might help you.
Samsung range, oven, or cooktop will not turn or stay on
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Samsung range or wall oven error codes
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144439586
Thank you for choosing Samsung.
^Ross
Oven
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t used it yet hence why I’m giving 3 stars. Will update the review once installed.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Nevenak,
Thank you for choosing Samsung for your appliance needs.
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145209666), which will help our team pull up your information.
Have a great day.
Melardo
- Cons mentioned:Knobs
Samsung Black Stainless
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought Samsung set that cost me over $5.000 the stove falling apart the first week I started used the knobs are broken the stainless starting pill off. I don’t recommend it to anyone to purchase the black stainless its a waist of money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Valentindee,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
In case of repair or replacement, you can check the warranty coverage of your product here:
https://www.samsung.com/us/support/service/warranty/NX60T8311SG/AA
For parts needed you may purchase them here:
https://www.samsungparts.com/Default.aspx
if additional assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-
SAMSUNG)
Thank you for choosing Samsung. Have a great day.
Reference number:
1144552567
^^Ross
Plastic knobs, cracked within months
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plastic burner knobs broke within months. Best Buy would not replace them. Told me to call Samsung. I’ve spent months with different reps, promising to send them out, then nothing comes. I would highly recommend NOT buying this model simply because the knobs are made of plastic and will crack from daily use and you will end up frustrated like me. I will probably just spend the $50 each per replacement knob on an appliance parts website just to be done with this, although I’m certain they will crack again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi mrstanimal,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
In case of repair or replacement, you can check the warranty coverage of your product here:
https://www.samsung.com/us/support/service/warranty/NX60T8311SG/AA
For parts needed you may purchase them here:
https://www.samsungparts.com/Default.aspx
if additional assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung. Have a great day.
Reference number:
1144556229
^^Ross
Do Not Buy Samsung Appliances
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy a different brand. I bought it in November 2020, one of the knobs broke less than 2 years after purchase. The replacement is $82!! and Samsung refused to send me a replacement. If you can't make an appliance that lasts at least 2 years or stand behind your products you should get out of the business.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Hanna123,
Thank you for your insight about the knobs of the Samsung range. We appreciate all observation that helps us understand how to improve our products.
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1144952465.
^Rainly
Do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven stopped working after a while I do not recommend unfortunately the insurance didn’t cover
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LuckyMe.
Thank you for bringing this to our attention. I see you have some concerns with the 6.0 cu. ft. Front Control Slide-In Gas Range with Convection & Wi-Fi, Fingerprint Resistant. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
When the oven and the cooktop on your range won't turn on, your first thought is a power issue. But it could still be a power issue even if one is working and the other won't. Loose connections or tripped circuits can cause one or the other not to work. If this has been going on since installation, it's likely due to improper installation or insufficient power supply. Where applicable, the steps to resolve these types of power issues are also the same for built-in electric cooktops and wall ovens.
Samsung range, oven, or cooktop will not turn or stay on https://www.samsung.com/us/support/troubleshooting/TSG01001952/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NX60T8311SS/AA
One (1) Year Parts and Labor
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144698778
Have a great day.
^Charles
Worst appliance I've ever owned
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This range is garbage. The main oven burner died in 3 months. Best Buy takes no responsibility and Samsung service is truly atrocious. Stay far away and buy literally anything else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for leaving us a review about your overall experience with the burner of your Samsung range. We'll be glad to look into this for you.
To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The burners are cheap I don’t like it I when to the store to see if they can change it or help me get new ones but still waiting for tgem to call me
No, I would not recommend this to a friend- Cons mentioned:Knobs
The knobs are an issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would give it five stars but unfortunately, the knobs break easily. It’s also hard to find the replacements for them.
I would recommend this to a friend - Cons mentioned:Knobs
Gas range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item has worked well, though the knobs are very flimsy and one has completely broken. Difficult to find replacement knobs
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Smitty,
We all want our appliances to last longer. Let us help you with the range.
Please read the link below to help you with the range knobs.
Samsung Range knobs may be activated by inadvertent push and turn.
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Also, you can check the availability and compatibility of your range knobs, and you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147653449) to help our team pull up your information.
Have a great day.
^Aloe
- Pros mentioned:Convection
Worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this stove....it is beautiful and it has a convection oven! Just wonderful
I would recommend this to a friend - Pros mentioned:Convection
Kathy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first gas range. So far we love it. I have done some Christmas baking in the convection oven and love it.
I would recommend this to a friend - Pros mentioned:Appearance
Gas slide in stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good looking stove. Fit nicely in the space we had
I would recommend this to a friend Great gas stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, works great. is a really nice upgrade from the one that came with our house. Nice variety of burners. Install was well done and efficient, we had it converted to propane as well. The middle burner and cook top are nice features. Thanks Best Buy!
I would recommend this to a friend- Cons mentioned:Knobs
Best Buy has really fell off
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this from Best Buy in 2021 with a warranty good until 2026. It has been nothing but problems ever since and Best Buy doesn’t honor their warranties anymore and the outsourced company’s they send to your home are denied claims for replacement parts. The knobs fell off already!!! My oven doesn’t work at all!!! And they are not repairing it!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your effort in this matter is much appreciated, and we look forward to a fast resolution, EricC.
Should you wish to purchase the compatible knobs for the range, please get in touch with our Samsung Parts Team at (800) 627-4368. Available from Monday to Friday between 9:00 a.m. and 6:30 p.m. EST. They can check the availability and compatibility of the parts or accessories you wish to ask for or purchase.
We would love to speak to you directly to further discuss this matter and get you assisted right away.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146921994, to help our team pull up your information.
Have a great day!
^Chrystel
Samsung Gas Range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor product. Actually discontinued by the manufacturer and parts aren’t available anymore
No, I would not recommend this to a friendStove not professionally Test and does meet Spec
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed with this product. Samsung did not mention that the back burner do not function normal when using the oven; the vent/blower affect the performance of these burner. Also, we bought this stove with defects; unfortunately we noticed late that it smells gas on broil high setting. when I called customer support, they send an incompetent tech who can only work under supervision. My family was home and I decided to drop my child somewhere, in less than 30 minutes he was gone and he closed the ticket stating that he did not find any problem. The stove was repaired on the third visited. This was very disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that your experience has been less than ideal. This experience is not what we expect for our customers. We really appreciate you taking the time to sit down and write out all the details of your experience so far. We definitely want all of our customers to enjoy their appliances and to have many years of use. Feedback like yours will certainly help us to continue improving our products and customer experiences. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143811529) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena