Customer Ratings & Reviews
- Model:
- NE63A6711ST/AA
- SKU:
- 6447870
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the air fryer basket, ease of use, and convection cooking capabilities of this range. Many appreciate the sleek design and the inclusion of WiFi connectivity, while some find the glass top difficult to maintain and the controls challenging to read. The quick heating speed is also frequently praised. Overall, the positive feedback on features outweighs the negative comments.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Back to electric
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been many years since I cooked on an electric range. This range made it easy for my to convert back. There are so many cool features ... I'm still learning them all.
I would recommend this to a friend So far so good!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just installed it but so far looks and working great!
I would recommend this to a friendRange
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having trouble getting connectedThat’s all I got to say
I would recommend this to a friendTerrible service, Sour customer experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its been almost 60 days since I ordered this range as an open box, which I inspected in-store. Best Buy postponed the delivery twice and then brought the wrong item. After rejecting it, I was promised delivery a week later; this got rescheduled a day prior by Best Buy; then, on the day of delivery, after going out of my way to take a day off to have the delivery made, they cancelled without informing me, The day after an agent calls to amend, requests I need to pay a difference for a new one, I eventually accepted, got a payment link got busy, tried to access a bit later didn't work. I've called customer service at least 30 times since this issue started, I don't have a range, don't have my refund, and 30 days after they canceled themselves. In between, I have the best buy total and am still getting this much trashy service. Now I can't recommend the brand to order or whole heartedly make a delivery purchase here anymore. if it's not pickup don't waste your time and money it'll get lost, especially for large appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store for an update about your order.
Have a great day,
-Ernest-
- Pros mentioned:Air fry
Beautiful oven
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very sleek! Darker than anticipated. Had lots of features and the griddle is sweet! The preheat and timer tones are a little much out of the box.
I would recommend this to a friend - Pros mentioned:Overall performance
Appl
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be a great unit, I wish my wife & I could have found an affordable matching microwave!
I would recommend this to a friend Air fryer option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking range, but the air fryer requires too much cleanup if you are using olive oil. Range top is harder to clean than expected.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the difficulty cleaning the air fry tray and the cooktop, Walker. We're here to help.
We recommend checking the resource below for details about cleaning and caring for the electric cooktop. This guide includes a video link you may watch from start to finish and another link for the recommended cookware.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
You may also refer to pages 48-50 of the user manual for more information about cleaning the air fry tray and the cooktop.
https://downloadcenter.samsung.com/content/UM/202405/20240508152905550/01._IB_FULL_NE5000A_NE63A6711_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148303185) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Overall performance
Stove purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent delivery. The stove is awesome and Im so happy I purchased it there and i will be coming in soon to purchase my dishwasher
I would recommend this to a friend - Pros mentioned:Wifi
Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have tried just about every feature on this stove, having received it right before Thanksgiving. Everything works great.
I would recommend this to a friend Design of stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot see the dials to operate the stove unless there is a light shining on it
I would recommend this to a friendBrand response from Samsung
Posted .Hi Samm,
Thank you very much for your observation on our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Aloe
Ok product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooks uneven in the oven with air fryer and convection
No, I would not recommend this to a friendBrand response from Samsung
Posted .GregoryT, we know that dealing with an oven that does not cook evenly can be disappointing. Allow us to help.
Below is a link to help you diagnose if your oven cooks unevenly.
Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-cook-well-2
Please see pages 31 to 32 under the "Using the oven rack" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202401/20240112152123864/O_01._NE63A6711-AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147113074) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Air fry
I love it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this range. My favorite is it has a air fryer. Worth every pennye.
I would recommend this to a friend - Pros mentioned:Wifi
Nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is nice, but it is hard to keep the stovetop clean. The wi-fi is nice, but you cannot actually start the oven through wi-fi alone.
I would recommend this to a friend Discoloration of top glass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks and all features are great but the first time I used the top stove, it showed a discolorations marks right away. I cleaned it to get rid of the marks but to no avail. :-(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nats,
Keeping the cooktop pristine is important in having a well-organized kitchen. Let's get the information you need to ensure your range stays in tip-top condition.
The link below will guide you through cleaning and caring for your electric cooktop. You can learn more by checking the hyperlinks and watching the embedded video.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147466979) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased this range... Looks real good only concern is its showing the spots thats mentioned in other reviews ... Hope it won't be an issue only used briefly
I would recommend this to a friendBrand response from Samsung
Posted .Hello, I know how frustrating it can be when you purchase an appliance and it does not meet your expectations. We manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have any further concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143803925) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
- Pros mentioned:Air fry
Love my stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything as advertised delivery was a breeze
I would recommend this to a friend dont buy griddle
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overall, happy with the range. i wouldn't pay extra just for the griddle again.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Lindy, Samsung is pleased to hear that you are happy with your new range. We are always working to improve the quality of our products and to drive customer satisfaction. Your feedback is important to us. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143900353) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Appliance fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No instructions with installation and use. All directs to Apps. Do you sell to customers without computers?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can tell you have spent a lot of time on this already and I am happy to help. I have attached a link to the user manual (https://bit.ly/3Hm8yKS), as well as the installation guide for this model (https://bit.ly/3qvCHR5). If you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144024016) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Stove
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having the stove for 5 monthe my control board went out the came and replaced it and the second control board went out 4 months later. Over all i love the stove but the control boards in it are not the greatest
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi WendyR,
I can't imagine the inconvenience this has caused you. To check the availability and compatibility of your range's control panel, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147005894 to help our team pull up your information.
Have a great day.
^Aloe
Stove note worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Burners doesn't heat fast enough. The griddle is all that great. I had to buy a griddle that with ridges to cook bacon and steaks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello chris,
Thank you for raising your concern about our Samsung Range. We take pride in our products' quality, so we apologize if you encounter problems with Burners doesn't heat fast enough. Let me help you by providing this link.
Samsung electric and induction cooktop temperature issues
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144899584) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross