Customer Ratings & Reviews
- Model:
- UN65KS8000FXZA
- SKU:
- 5065600
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 3.9 out of 5 stars
- Brightness
Rating 4.3 out of 5 stars
Customers are saying
Customers value the 65" Class LED 4K Ultra HD Smart TV's exceptional picture quality, ease of use, and vibrant colors. Many appreciate the ease of setup and the user-friendly remote control, along with the sleek design. While some users noted minor motion blur or backlighting inconsistencies, the overwhelmingly positive feedback points to a highly satisfying viewing experience. The smart TV features and generally positive price point are also frequently praised.
This summary was generated by AI based on customer reviews.
Samsung warranty is bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this and had it delivered. I travel so only watched TV for about 15 hrs over the first month and a half, at which time an on-screen message asked me to do a software upgrade which seemed to go well. About two hours later the screen began to fail. I contacted Samsung and they refered my to their local repair service NISI. Aftrer several calls and a failed attempt due to wrong address, they finally came, but had told me that the unit had to be unmounted from wall for them to look at it. While unmounting I put a 2" scratch on corner of screen. When they arrived , they took pictures of the screen which was showing a double image and also took picture of scratch. I never heard from them again. I had to call Samsung to find out that due to the scratch , the warranty was voided. I tried to explain that the scratch had nothing to do with the electronic failure of the screen but they would not listen. I will NEVER buy another Samsung product again. And this includes anything with the Samsung name on it.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing the Samsung 4K TV. I am sorry to hear that you are experiencing issues.
Please give us an opportunity to assist you by conatcing us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
You can also reach us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
TV views like you are in the room with the person
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I have enjoyed viewing this TV. I have not even begun to review all that this TV has to offer.
I would recommend this to a friendGreat hdr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.UHD looks great on this display. The tv itself is poor, great led but there are better displays.
I would recommend this to a friendBrand response from MrSamsung
Posted .Snake1085:
Thank you for your review of the Samsung UN65KS8000 4K SUHD TV. I am sorry to hear that you are not fully satisfied with this TV.
Please contact Samsung Customer Support toll-free at 1-800-SAMSUNG so that we can better understand your concerns and assist you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Cons mentioned:Motion blur
Not as good as I thought it would be
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Theres a lot of motion blur. For example, Im watching Star Wars Force Awakens and ther's blurry trailing behind the tie fighters when they move. Anything that has fast movement shows blurry trailing images... its annoying. Gonna try and return this expensive TV if possible.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .carlitosChinitos:
Thank you for your review of this Samsung TV.
I am sorry to see that you are experiencing blur. You can try adjusting the motion control on your TV until you find a satisfactory setting. To do this, please follow these instructions: Home – Settings – Picture – Expert Settings – Auto Motion Plus – Change to “Custom” and adjust to your liking.
Each person will have a different take on what they like, so Samsung makes it easy for you to customize to your viewing preference.
For further assistance with adjusting settings, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
Samsung is committed to providing the best possible product experience, quality, and value, and we greatly appreciate your feedback on user experience.
Not impressed as I was in store
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed by quality of picture. I read all these great reviews but am sadly disappointed
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Gregg: Thank you for purchasing the Samsung 65" Class KS8000 8-Series 4K SUHD TV. I am sorry to hear that you not satisfied with picture quality on this model.
Please give us the opportunity to assist with step-by-step troubleshooting by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Too big for us
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We found this television to be too large for our room. Returned it for the 60". Love it.
No, I would not recommend this to a friendPicture fabulous. Sound quality not so great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason the volume is muffled. I need to keep it on 75plus in order to hear it.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing the Samsung 4K TV. I am sorry to hear that you are experiencing issues.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Harder to set up and does not get a are at picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Store represents this as 2160 but fails to tel you that your service is not that high.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Hadtohaveit
Thank you for your review of this TV. I am sorry to hear that you were not happy with picture quality.
The TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out.
For assistance with picture settings and adjustments, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
OK soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New Bose soundbar not compatable with new Samsung 65" TV. Not what I expected
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing the Samsung 4K TV. I am sorry to hear that you are experiencing issues with compatibility.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Partly TV problems/Partly Best Buy Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an open box Ks8000 for $1673 about 3 weeks ago and was told I have 30 days to return/exchange because I'm an elite member. the TV worked great for 3 weeks. At the 3rd week the smart hub stopped recognizing devices hooked into the TV like the Cable box, Xbox, etc... After contacting samsung and have them fix/troubleshoot the problem within 2 days it returned. On a side note during this 3 weeks for almost 2 weeks the TV went down to $1499 brand new at best buy. Now on the 2 days before the end of my return period I want to exchange the TV for the exact same TV and they want me to pay the difference. That's poor customer service..
No, I would not recommend this to a friendSamsung quality going downhill FAST
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased 7 Samsung TV'S in the last three years all 55" and larger. All have worked flawless up until I purchased the KS8000 65". Two issues. 1st- the central cable hub/box failed. Poor resolution through it. 2nd and most important- Samung used glue and used double sided tape to attach the back panel!!! I could see LED light from the top and sides where it was separating. 1/16" gap!!! All my other tv's use screws.VERY poor engineering and design. Took it back the next day, and...the store displays were doing the same!!!!! Search the Internet and you will find all sorts of info on this problem. DO NOT BUY. Bought the LG OLED and love it!! Pretty bummed about Samsung quality. Note 7's, Front load washers and the 7000, 8000 and 9000 series tv's. Horrible customer service as well.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review on this Samsung TV. I am sorry you were not satisfied with your TV. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung TVs another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador.
SUCKED, GOT LG OLED INSTEAD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SUCKED, GOT LG OLED INSTEAD, WAY TO MANY PROBLEMS TO MENTION
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review on this Samsung TV. I am sorry to hear that you are not completely satisfied with the experience.
Your user feedback is very important to us and will be shared with our TV and Service team for future improvement.
-Samsung Ambassador
- Pros mentioned:Color
TV Broke after a year and a half
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This would've been a great TV, if it lasted longer than a year and a half. TV had good black levels and ok colors. Greatest when playing something in 4K, only ok at upconverting lower resolution items.
No, I would not recommend this to a friend GOOD PICTURE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DECENT TV IF DIRECTV WOULD WORK AND THE REMOTE WORKED
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing the Samsung 4K TV. I am sorry to hear that you are experiencing issues.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't tell me enough information on the front panel
No, I would not recommend this to a friendFor my viewing desires modestly priced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying the television, would recommend it to anyone!
I would recommend this to a friendThe TV when showing black is a little weird
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When watching tv when the screen goes to black ok.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung TV. It sounds like the issue with the darkening might be due to the ECO Sensor or Motion Lighting features. These features automatically adjust the brightness level of the TV in response to ambient light level, and on-screen movements to reduce power consumption.
To control these features, please go to Home > Settings > System > Eco Solution
You can select Min. Backlight to manually adjust the minimum screen brightness.
For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
OK picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is not much different than my older TV
No, I would not recommend this to a friendProblem with TV
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This specific model had to be returned due to a problem with the picture...purple color tone appear after several weeks of use...Samsung and Best Buy refunded our money and applied it to newer better model
No, I would not recommend this to a friend- Pros mentioned:Picture quality, Remote control
Wow. Price. Quality. Don't listen to the lies
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned a Panasonic HD TV for 5 years, and finally decided to make the move to a SUHD. I have read the reviews on the UN65JS7100 and the UN65JS8500 with all the great reviews, but because this UN65KS8000 is new there were very few and kind of a mixed bag of feedback. First off let me tell you - THIS TV IS GREAT!!! For only $2,249 at BB, you cannot beat it...less money than a JS8500. Quality. - blown away. The colors, B&W levels, refresh, ALL amazing. Remote - people trash the remote...perhaps it is expectations. I love it. I use DirecTV and out of the box it recognized my DirecTV connect and the remote handles all of the functions and was quote intuitive. It simple layout and hardly any buttons. You may think at first that is too scarce but believe me it will handle 99% of everything you need. You can even speak instructions into it and have things like channels changes or volume or whatever...again...AMAZING. Watched Star Wars Awaken today - what's that word again..oh yea AMAZING. Controlled my Panasonic Blueray from the Samsung remote without problem I have a Panasonic Soundbar and wireless sub...plugged into the HDMI box and worked...no setup required. I highly recommend this TV to anyone looking to get into SUHD. Perhaps those with bad reviews had a newer TV than mine (current UHD or something) and of course out oh tens of thousands made someone is going to get a lemon - buy from a reputable authorized dealer like Best Buy and don't worry about it...they will replace it so don't give a bad review for pixels or problems out of the box...it happens. SUMMARY - buy this TV while it is on sale...you will no be disappointed
I would recommend this to a friend
