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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 3039 reviews

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Rating by feature

  • Picture Quality

    Rating 4.3 out of 5 stars

  • Sound Quality

    Rating 4.2 out of 5 stars

  • Brightness

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers frequently mention the superb picture quality and the immersive experience of the curved screen. Many appreciate the ease of use and vibrant colors, while some find the remote control could be improved. A few users noted concerns about glare and the TV stand's sturdiness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 141 Showing 2,801-2,820 of 3,039 reviews
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Terrible Experience So Far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had nothing but problems with TV so far. Picture is great, but setup is beyond painful. I have an advanced setup configured with a TWC Samsung cable box, a Xbox One S, PS/4 and an Apple TV. The unit never remembers the settings, and you are forced to constantly set up the unit over and over. Since owning, I've spent 1-2 hours doing setup of the unit due to it forgetting and being FORCED to constantly do this. I am awaiting a replacement TV from Best Buy. I CANNOT get the unit to switch HDMI ports without it always having the cable box volume on. I've gotten it to work a few times, only to have it reset all the settings on it's own and having to start over and never getting it to work. If you are buying the TV and connecting to no additional devices, it's probably great. If you have an advanced setup, the SMART HUB is beyond painful. Beware. A non-smart TV would be 1,000 times easier to manage than this. This unit will test your patience. Not something you want from a $2k purchase.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Very good color and contrast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is performing very well. Set up was easy and the curved screen allows for viewing from any where in the room. I really like it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best viewing experience I've had so far with a TV. The only reason I'm giving it 4 stars is the mute icon stays flashing on the screen

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    EXCELLENT QUALITY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEAUTIFUL QUALITY GREAT COLORS EXPECTED MORE FROM THE MOTION FLOW NOT SURE 240 MOTIONRATE EQUALS 240Hz VERY LIMITED SETTINGS FOR IT.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't get it working for three weeks, Best Buy took off back panel and cords for wireless were disconnected. Never buy open box

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture quality. The only downfall is that it switches itself between sound for TV output and sound for receiver output.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Unbelievable picture.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first impression in the store was amazing but was sceptical because of store DVD 's. But got it home and just as impressive.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    Meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best television, has many problems with the remote and connecting to the internet.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Meredith

      Thank you for purchasing the Samsung 4K TV. I am sorry to hear that you are experiencing connection issues.
      Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact
      We are likewise reachable on our Samsung Support Facebook page at:  https://www.facebook.com/samsungsupport/app/158125230916392/

      -Samsung Ambassador Samsung

  • Rated 4 out of 5 stars

    OK so far but concerned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think I see a hot spot forming dead center of the TV. I have not even had 60 days yet. Going to call Best buy in the morning

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Curve

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This curve is an excellent tv, the picture is gorgeous. I would have given it a 5 star rating, but "arc" doesnt work very well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice equipment. Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a full suite of electronic equipment. 65 in tv, sound bar, computer and printer. The Geeksquad was very helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony TV and sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a good job setting it up and explaining things TV works great somebody works great very happy with the product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv is great only draw back is there are applications like plastation vue that can not be downloaded directly to the tv.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is not as crisp as the 240 HRZ but overall a good picture. Not sure if I like the curved as well as the flat.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    terrific picture but hard to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has an outstanding picture and sound, but the features are hard to find and are more limited than advertised. Based on tv quality alone it would get 5 stars, but I was looking forward to the other features, which are well hidden and awkward to find and use-- such as "smart", web browsing , adjusting picture

    I would recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      our TV team.

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
      Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      -Samsung Ambassador Samsung

  • Rated 4 out of 5 stars

    Great quality and image

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesperson really did alot to sell me this item and he really did know the product and what its capabilities are

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    First 4K TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first 4K tv purchase. So far so good. The blackness around edging is noticeable sometimes but it's not bad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV over all,The only thing I don't like is the dim picture on Standart Mode when your TV is in a dark room

    I would recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Thank you for purchasing this Samsung TV. Your user feedback is also important to us and will be shared with our TV team.

      Should you need help with step-by-step troubleshooting, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      -Samsung Ambassador Samsung

  • Rated 4 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the smart hub and Samsung native apps. It's great to use MLB.TV

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only issue is pretty substantial light bleed in the lower right corner of the screen during dark settings.

    I would recommend this to a friend
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