Customer Ratings & Reviews
- Model:
- UN65DU7200FXZA
- SKU:
- 6575140
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the incredible picture quality, ease of use, and reasonable price of the 65” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024). Many users also find the TV to have great color and detail, and appreciate its lightweight design and easy setup. However, some customers have expressed concerns regarding the remote control's responsiveness and occasional lag when navigating menus. A few customers also noted that the TV did not have all of the ports or features they needed.
This summary was generated by AI based on customer reviews.
perfect easy to use smart tv
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great tv ! easy to set up and use. work it through the smart things app and live it
I would recommend this to a friendAmazing Tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great and excellent tv. It went great for our bedroom theater. Love this tv and will be buying another from Best Buy.
I would recommend this to a friendQuick take1q
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the price, works good for cinema and non online gaming. colors arent as distinguished as my neo qled, but again the price. I have it synced with soundbar so speakers for me are a no issue.
I would recommend this to a friendGood tv for the price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has good sound quality picture quality really good tv for the price no complaints so far
I would recommend this to a friendTV was not damaged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The drivers were professional and kind. Fast delivery. TV wasn't damaged as I feared. And can't beat free delivery!
I would recommend this to a friendTelevision
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a Television. You can watch shows and movies on it.
I would recommend this to a friendOnline every time!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Online ordering was very easy, product was exactly as described and it works great!
I would recommend this to a friendSamsung Smart TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was handled like we asked. My only complaint is with Samsung. There is no help a their customer service is robot which has no option for some questions. Best Buy did well.
I would recommend this to a friend- Pros mentioned:Picture quality
65
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the quality of the tv.. great value for the size
I would recommend this to a friendBrand response from Samsung
Posted .Hi KauneeceG,
Thank you for purchasing the Samsung DU7200 Crystal UHD TV. I am happy that you are enjoying your new TV with features such as Mega Contrast HDR, allowing incredible details to be revealed, drawing your eyes to the most important parts of whatever you’re watching.
If you have any questions or need any help, please do not hesitate to reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on our website's ‘Support’ link.
~ Samsung Advisor
Samsung TV Happy Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect!! This TV is the e act size I needed. Yes!
I would recommend this to a friendTWO Defective Models
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked up 1st unit in November early black Friday deal. Was excited as I saved up for 6 months to buy as a gift to the family. After going through the process of mounting it on the wall, I notice it has a vertical line right in the middle. At this point I'm annoyed. We picked it up ourselves to avoid getting a defective unit from poor shipping & handling. I bought the brand name over less known brands Insignia or TCL so I wouldn't have to deal with this type of issue. Had to repackage it all back up & return the 1st unit for a new unit. After going through whole install & wall mount process again this replacement unit seems fine. But then, LESS THAN 3 MONTHS later, the screen starts bugging out - flashing & glitching. Can't use it at all. No physical damage on my end whatsoever. Handled it so delicately the whole time. Contacting Samsung support is a major pain. Their website is buggy, their techs can't do anything to help, & they won't refund you. They actually make you submit the ticket to assign a tech to your case & that tech calls you to set up an appointment. The tech is a local tv repair company who sees my video & makes an estimated diagnosis that the main board has failed. They order the part they think is the problem. Now you have to take off the wall & wait for the part to come in & for them to come install it. Mind you, that might not fix it. If it does fix it, who knows how long it lasts. At this rate it'll probably die right after the 1 year warranty ends. TLDR; Samsung is not quality anymore. Their customer support process is also quite bad. I am done with this company who used to have a great reputation. If there was any justice here, Samsung would reimburse me so I can buy any other brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Greg,
I am very sorry that you experienced issues with your DU7200 Crystal UHD TV and are currently waiting for it to be serviced. I understand your frustration and appreciate your patience. Should you have any issues with your TV after service is complete, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Loving it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the 55 in samsung tv and absolutely love this one
I would recommend this to a friend- Cons mentioned:Remote control
Samsung Crystal UHD
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is good but the remote control is terrible , From the beginning the remote control it doesn't always work and fails even with new batteries, its hard to rewind and operate!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CarlosD,
I'm sorry you are experiencing issues with your DU7200 TV remote. Please ensure there is nothing blocking the line of sight from your remote control to the IR Sensor located on the bottom of your TV, below the Samsung logo.
If you continue to have issues, you will need to replace the remote. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Smart tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent 65" TV. I would definitely recommend Samsung TV.
I would recommend this to a friendGood TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good tv for the price my only complaint is the picture lacks definition
I would recommend this to a friendSamsung 65 inch
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, would recommend at the good price by Best Buy.
I would recommend this to a friendOpen Box TV Turns out to be a Lemon
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV as an open box tv 5 months ago. The box was damaged in transit and it was discounted because of this. I was told by a Best Buy member not to worry that the TV would work just fine since it was checked by Geek Squad and if I had any issues with it to not worry because it was covered by Total Tech that I had just renewed. Five months later I was cleaning the tv screen and touched the screen and it cracked the screen. I made an appointment with Geek Squad at Best Buy and they would not do anything and told me that Total Tech does not cover TVs. Please be careful and know that Total Tech does not cover everything you think it will even though it says it is covered for 24 months and even if a Best Buy member tells you it will be covered. I'm out about $650 now because of this with the TV and Total Tech renewal. Also hard lesson learned don't ever buy an open box tv from Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LauraS,
Thank you for sharing your experience with us. If there's anything we can do to help, please do not hesitate to reach out to us. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thumbs up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been looking at this for awhile . Finally found a good sale . Still figuring out the picture . They must of had the screen settings changed at the store . It looks a little off but I’m sure I’ll get it figured out .
I would recommend this to a friendBrand response from Samsung
Posted .GregoryB,
We appreciate your thoughts on the picture quality of Samsung’s DU7200 TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Picture quality
Black line on screen
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that after 96 days I have a black line going down my screen. Easy to setup up and mount. Remote is not user friendly. I have cable so I don't need it. Sound is good for a bedroom. Larger room I recommend a soundbar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rhoyal,
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU7200 TV. Please run a Picture Test to determine if the TV causes the problem. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If the issue continues to appear on all sources and the picture test, this will require service. For assistance in setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Family Room TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with my router and roku. Adequate remote.
I would recommend this to a friend
