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Rating 4.6 out of 5 stars with 408 reviews

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  • Rating 5 out of 5 stars with 1 review

    Samsung - 65" Class - LED - Q9F Series - 2160p - S

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    Posted .
    Owned for 1.5 years when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Big, and beautiful is all I can really say about our Large Screen TV. We all have come a long way baby as this picture screen is Wow! It has a great deal of commonly used apps already built in so just a click or two from your small, sleek, nice looking TV Remote, and you're all set. We have the protection set up, and active from Best Buy however we have not had to use it in the two years owning it. your sound matches what you watch i.e., movies, sports, Music and so on. You literally have more technology than you know how to use. Yes our family recommends, and appreciates this Samsung - 65" Class - LED - Q9F Series - 2160p - S a great deal. we will definitely purchase another one whenever we are in need of a new Samsung TV, Thank You for a great product!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    The most stunning TV ever!

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    Posted .
    Owned for 1 year when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    This TV which I have had almost a year now delivers the most stunning picture quality and ease of use out of all the Tv's or projectors in my Home Theater ever. It continues to amaze in its pictues quality and when a movie or show is in 4K UHD set back and be amazed. WOW!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great TV, even for gaming

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    Posted .

    This tv has beautiful picture, plenty of 4K content out to make this purchase worth every expensive penny. Xbox One X gaming is awesome, especially with the auto game mode feature. Only hassle I find is it’s too bright at night, need a night mode.

    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Questionable Quality - Vertical Banding

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    Posted .

    Bought the QN65Q9FNA since I've had positive experiences with previous Samsung products. This one cost me over $3,500.00 and it crapped out on me within 2 months. Best Buy's return policy is unfortunately 45 days so I called Samsung support a week ago. They sent me a replacement One Connect box which didn't do anything and now they're scheduling a local service company to come out to diagnose and hopefully fix it. It seems that I've paid a lot of $$ for a product with quality issues. I asked Samsung on both calls if this was a known problem and they said no. However, if you look it up on the Samsung forum, it apparently is.

    No, I would not recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Amazing color & clarity!

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    Posted .

    Clear, crisp picture with no fade-out! Vibrant colors with great picture detail! The ONLY disappointment might be in the area of the speakers but we will add our own external speakers.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Top of the line TV

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    Posted .

    While the price is a little steep, what you are paying for is worth it! Great, crisp, clear picture. Beautiful colors. Excellent sound! The only thing that distracts me a little is this shadow of darkness that happens when there are scenes shot in low light. Easy to use. Great apps and options. Fast loading.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    The Best TV hands down

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    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    This was the best television I have ever purchased. The picture quality is unbelievable. You can't go wrong with this purchase. The 4K picture is outstanding. Very easy to setup.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Blown away!

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    Posted .

    Love this TV! It gets so bright and the blacks are amazing because of local dimming! HDR is also good. Best TV I've owned.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great picture quality

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    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    This TV is worth every penny. The picture quality is marvelous. Would definately recommend this TV.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Awesome qled tv !! Stunning pisture

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    Posted .

    Loving Movie nights with the family now w/ my Samsung Q9

    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Faulty Panel/HDR

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    Posted .

    I’m on my second Q9 since August and it is worse than the first one. Vertical banding on the screen when hdr gaming is active looks terrible. The first TV from August had a little more “pop” with color and hdr function, but the last one I just picked up is completely washed out looking. None of my previous settings work with the replacement. This is clearly a quality control issue or a faulty firmware update causing the banding and the lighting issues with this TV. Troubleshooting consisted of two PS4 Pro’s, a Xbox One S and X, and 6 different HDMI cables. I specifically bought this tv for hdr gaming and it has been a headache since I got it. Internal apps look fine, or their lighting scale is different because I didn’t notice the banding as much or at all when watching Netflix. Buyer beware of connecting external devices.. Samsung will blame it on whatever is plugged into the one connect box. This is my last Samsung purchase as I will be moving on to a different manufacturer.

    No, I would not recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Blown Away

    Posted .

    I am absolutely blown away about how deep the blacks get on this TV. Black portions of the screen look as if they are turned off. (The picture I attached is a picture of the screen while it’s on; it’s a black portion of the screen) This TV plays nicely with Apple TV 4K and the app video 4K content is better than the native app content (I’ve only tested Netflix).

    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Horrible Samsung Q9

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    Posted .
    Owned for 1 year when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Horrible quality it started to have problem right after the warranty was over $2,700.00 down the drain!!! Switched to SONY problem is solved...

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Does NOT support DTS/Dolby passthrough from HDMI

    Posted .

    The TV image quality is phenomenal. Absolutely phenomenal. The chassis design is the same. Excellent large wall mount choice. However as a TV geared towards gamers with the support of freesync it is absurd that not only does the TV not support DTS audio in any way shape or form, but it doesn't even support passing Dolby 5.1 from an incoming HDMI signal (even on the ARC port). I have confirmed this with Samsung support. Buried in Samsung's support site is an article detailing this but it only specifies a different model, no mention of the problem on 2018 QLED series. The articles states the following: _______ The Digital Audio Out allows you to select the audio format that you would like to output the sound from your TV, PCM, Dolby Digital, DTS, and DTS Neo 2.5. However, there are restrictions on when digital (Dolby & DTS) signals are allowed to be selected. The Digital Audio format is only available to be selected when the TV is decoding the Digital signal and not an outside source. This means that there will only be three instances when you will be able to select Digital options as your output audio format. When the TV is receiving an ATSC or QAM channel that is carrying the Digital audio track. When the TV is using a streaming service, such as Amazon VOD, Vudu, Hulu, etc. that has a Digital track. When using the TVs Allshare functions (USB or Network) and the file includes a supported digital track. Because the TV does not decode the signal (it is decoded at the sources and then sent to the TV) from an HDMI source the digital options will not be available from any HDMI sources. _______ Since this line of TVs is the first on the market with freesync and VRR support the above issue forces gamers to choose between using freesync or having surround sound. This is due to the fact that the only way to get surround sound from an HDMI source (with the 2018 samsung QLED tvs) is to use an external AV receiver, which is usually a great idea, however there are no AV receivers on the market that can pass through freesync. And honestly I doubt there ever will be as that would introduce latency to a technology literally designed to combat latency. Therefore the only option for surround on these QLED TVs while maintaining freesync is to run optical audio directly from your HDMI sources, and either send it to an optical switcher or an AV receiver, then pass that optical audio out to a soundbar. In my own case replacing my much less expensive and 6 year old vizio (which has proper dolby/dts hdmi to optical bitstream passthrough) with this new Samsung Q9FN will require me to buy at minimum a $30 optical audio switcher, a 50ft optical audio cable (requiring re-running with the HDMI cable), 2 more 2 meter optical audio cables, and about $60 sound card to encode the surround sound, and dealing with the annoyance of another remote control to switch between optical inputs. And the irony of all that complaining? I'm still keeping the TV. It's that great of a picture. I even managed to find 1 stuck pixel in the very top-right corner which in the past would have had me return a TV in an instant. However on this 4K display I can only see it when im closer than 1 meter from the TV (it's 65 inches so that never happens), and due to the local dimming it's completely invisible in dark scenes (whereas on the cheaper Q6FN/Q7FN it may be visible due to edge-lit... but still hard to see from distance). Overall pleased I suppose. Except for the crazy high price. Samsung support was pretty decent too when engaging them about the audio passthrough but they were powerless to do anything but apologize after verifying the issue. That said, as of writing this review the Q6FN 65" is only $1299 while the 65 Q9FN is $2999. That's a huge difference for the jump from edge to high end full array local dimming and the slimmer model using one connect box.

    No, I would not recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Outstanding!

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    Posted .

    We had to update our previous K series TV because of an issue with it and decided to go all out on the Q9 because of the outstanding reviews it has on here and also reviews from CNET and from CES. Samsung really knocked it out of the park with this one — black levels are on par with an OLED and you still have the dynamic color that Samsung is famous for. The overall look is improved as well from the K series as this panel is fully backlit instead of the edge lighting. The result is a thicker panel but I’d trade a thinner panel for better backlighting any day. One thing to note: the base doesn’t get it very high off the ground so a thick soundbar will require you to either get something for the tv to sit on or you miss the bottom 1/4” of the screen. We have it paired with the Samsung K850 Atmos soundbar.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Fantastic Picture

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    Posted .

    This unit is very nice looking, has an excellent picture, and the sound is good also for a slim TV. I usually listen to my TV's through my stereo but the TV speakers and sound are more than adequate for average TV viewing. I like the one box one small wire to the TV feature also, about time this was introduced. I did have issues at first connecting my stereo. I connected everything to my stereo with one output to the TV controller and had no picture or sound, very frustrating. I thought the receiver was bad, it was brand new also so first time hooking it up, so I took it back to the store and picked up another new one. The replacement did the same thing. This is what I found after 8 hours of messing with it and staring at the manuel and talking to online support and cruising the internet and talking with the store etc. no one had an answer for me! Finally about 1:15 in the morning I got on the floor and went through the menu on my Marantz receiver, not easy on those with the little porthole. Long story short, when connecting a stereo receiver you must use the ARC HDMI port, which I already was using, and "turn on ARC in your stereo" using the internal menu which you will not see on the TV screen so you must get down and up close to your receiver to use it's display and find the setting before the TV will see it. This took quite some time to figure out and no one at the store or online new about this either. Also when turning on the TV you must turn it on first then turn on your device you are using or the TV wont see it, kind of a pita. I hope they figure this out, for future owners. This is why I am giving it a 4 star rating, other than that it is a fantastic TV.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    It's not an OLED but it's very, very close!

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    Posted .

    I’ve been an OLED loyalist for two years now. But I recently had an itch for a newer TV so I bought a C8 to continue with my love for OLED. I’m not going to lie, I was interested in trying out a Q9FN mainly because of all the internet hype about how close this TV is when compared to an LG OLED. So I bought a Q9FN a few days ago and I have to say I’m impressed. I won’t say the black levels on the Q9FN are as good as my OLED but they are very, and I do mean very very close. Close enough for me to return the C8 and keep the Q9FN. It is a nice TV. Plus I was able to get it for $2999 from a Best Buy sale so that made it a little easier to swallow the large expense pill at the end of the day. I still think the LG OLEDs are the best but the reality is you have to handle those TVs with care if you want them to last more than a couple years. And even though I take very good care of my 2016 C6, I can still see where it’s not as bright or as crisp like it use to be. That’s unfortunate but I guess it goes along with the OLED territory.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Outstanding!

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    Posted .

    I did a LOT of research, read many reviews, stood in front of all the highest rated TV's in several stores. I put a lot of weight In Consumer Reports rankings - of course all the top rated sets were OLED's. Bought top rated LG Oled - and returned it in a matter of days. Sure the OLED has incredibly sharp contrast from their "prefect blacks" and certain pictures/scenes (e.g. movies with facial close ups) are amazing but........ the OLED's simply can not be adjusted to be bright enough to satisfy most viewers. Very disappointing watching ball games, and even some 4K Ultra HDR movies on an OLED. For my eyes, this Samsung QLed 9 series is far better overall than any OLED out there - regardless of what I read from the "experts". Consider very carefully. I see the prices dropping on the OLEDs and suspect that others are coming to the same conclusion I have. Until they can improve the brightness on OLEDs the Samsung Qled 9 series is the way to go.

    I would recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Things to consider before you buy

    Posted .

    My review for the Samsung QN65Q9FNAF I spent weeks researching the best TV and I decided to purchase the top of the line: Samsung QLED -QN65Q9FNAF. I have been around electronics all my life; I was a supervisor at a University’s audio visual department for 24 years; after having this TV for 2 weeks I can only give it a 3 star rating based on the following: PICTURE: The 65” picture is very, very good however it did not blow me away like I thought a Qled top of the line TV would. SETUP AND OPERATION: Setting up this TV is very confusing and basic operation is confusing; the TV does not come with a user manual so you must go on line to download it, I printed all 171 pages just to find out that it does not 7fully explain what you are doing when you follow the instructions. It shows you where certain settings are but that’s it, if you have several choices it does not tell you what each one does and trying to add other devices such as a DVD player and to make it recognize the device so confusing I had to call Samsung Technical Support to take control of the TV so they could set the TV to recognize the device. REMOTE CONTROL: The remote control is touted by Samsung as the only “ONE” remote that you will ever need for everything, well this is simply not true; the remote is small with about 10 function buttons on it, which is supposed to control your cable box and all devices connected to the TV, in order for it to control the cable box you must press a series of buttons on the remote and then select from the on screen menu, wow about ten steps , whereas on the cable box remote you have to only press one button! Needless to say I rather use the cable box remote control. In addition the Samsung remote cannot select certain functions for your Cable box, DVD player and I can’t find anywhere to control the Amazon Fire TV. I have a Harmony One remote that will not completely work with the Samsung QN65Q9FNAF. So now I am using 4 remote controls whereas I use to use only the Harmony One with my old TV. AUDIO: The built in speakers on this TV are absolutely TERRIBLE! Even when you find out how to make certain sound settings, it does not improve the audio. For a $4,000.00 television I expect quality audio from the TV speakers, not something tinny that sounds like a cheap speaker on an old transistor radio. I decided to hookup my old auxiliary amplifier receiver, which would not work; after talking with the amp’s manufacture (Sony) and Samsung Support (talked between the two support teams for 5 hours, it was then determine that the audio amp receiver system was incompatible with the Samsung TV. I decided to purchase a Yamaha sound bar, I could not get the new sound bar to work with the TV so I called Yamaha support, the tech. was very knowledgeable and even downloaded a copy of the Samsung QN65Q9FNAF manual to help with trying to get the sound bar to work with the TV he spent an hour on the phone with me trying to figure out how to make the TV recognized the sound bar, after trying various settings the TV still would not recognized the sound bar, he finally gave up and said I would have to call Samsung; the Samsung technical support took remote control of the TV and change a setting which made the TV recognize the sound bar, the settings he performed appears nowhere in the Samsung QN65Q9FNAF manual or online. Samsung Support: Samsung support for me was excellent, and I have spoken to a dozen or more support people, I like the fact that they can remotely take over the TV to find and resolve the problem. I hope this review will help people with their decision on what TV to purchase.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi fs0002,

      Thank you for sharing your experience with the Q9F QLED Smart TV.
      We value your user feedback on control functionality, and audio-video performance, and will share it with our product team.

      If there is anything else we can do to improve your 3-star experience with the Q9F, please do let us know by contacting Samsung customer support any of the below options:
      1) Toll-free calling: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      We look forward to hearing from you.

      -Samsung Ambassador Samsung

  • Rating 2 out of 5 stars with 1 review

    Ambient Mode, Sonos pairing and Universal Remote a

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    Posted .

    First let me say that the picture quality is excellent. But at this price point ($3800) it was about more than picture quality for me. It was about software and overall technology. I purchased the top of the line 65" Q9FN for my Living Room. I specifically waited to buy this new model because of the Ambient Mode. It took some frustrating programming but I was able to upload some personal photos using the Smart Things app with my iPhone 7. Unfortunately Samsung requires that all my photos fit into a mono, dual or multi format that leaves a large border around my photos. It looks like your typical photograph with a cardboard matt. The picture quality is mediocre and doesnt take advantage of the tv's QLED picture quality. There is no option for a full screen "screensaver". I've found that playing 4K YouTube videos is actually preferable. Seriously Samsung, how hard would it be to include a full screen, slideshow feature like my Windows PC? Even my cable TV provider provides this by default when the screen goes into sleep mode. You already had the Samsung Frame with better software than this. Second, I had a ridiculous amount of difficulty setting my my Sonos Playbar through the One Connect box. Ultimately the people at Sonos were more helpful than the Samsung support team. But I can only control the volumne using my Cable TV remote. The Samsung remote doesn't work. Third, The universal remote is far from universal. I still have two remotes to deal with. One for using YouTube and streaming, and another for controlling my Cable (COX) remote. Heavy Sigh. This is by far the most expensive TV I have purchased. My intention was to buy two TVs. The 65" now and later the 75" once it started to ship. But truthfully I have a very hard time spending $6000 just for picture quality. If I cant get amazing software too, then I'll save some money and buy any other 4K 75" TV

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Update 8/23/2018

      Thank you for sharing your user experience of the Ambient mode.
      Our engineers have created a new firmware update (Version 11131.9) to resolve the auto shutoff issue.
      Please go to this link: https://www.samsung.com/us/support/owners/product/2018-qled-tv-q9fn-series

      1. Click on “DOWNLOADS” in the black bar
      2. Then scroll to find the “FIRMWARE AUG 16,2018 | ver 1131.9 | 1263.92 MB”

      Next, follow the step-by-step guide to run the update using a USB thumb drive.
      The QLED TV Firmware Download Guide can be found at: https://www.samsung.com/us/support/answer/ANS00062224/

      ..........................................................................................................................................................
      FLQLEDcustomer,

      Thank you for sharing your user experience with us.
      I do apologize that you had difficulties using the Q9F One remote to control your other devices.
      To control the volume on external audio equipment connected to the TV via an optical cable (like your Sonos Soundbar), the TV’s One Connect Box (OCB) must face the audio equipment.
      We recommend a direct, clear line-of-sight between the OCB and external devices, as the transmitters that control the external equipment are located inside the OCB.
      I have also included a link to a user guide of connecting the Q9F to your cable box:
      https://www.samsung.com/us/support/answer/ANS00062207/

      The quality of your own pictures will be affected if you opt to upload small images onto the big screen. Please try images with a higher original resolution for better visual results.
      Although full-screen saver is not an option at this time, we appreciate your feedback and have shared it with our team for the planning of new product features.

      If there is anything we can do to further assist and improve your user experience, please do let us know by contacting Samsung Customer Support via the following options:
      1) Toll-free calling: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      -Samsung Ambassador Samsung

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