Main Content

Customer Ratings & Reviews

Samsung - 65" Class - LED - Q9F Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 342 reviews

90%
would recommend to a friend

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 342 Reviews
  • Rating: 4 out of 5 stars

    Does NOT support DTS/Dolby passthrough from HDMI

    Posted
    wzzt
    • My Best Buy® MemberMember

    The TV image quality is phenomenal. Absolutely phenomenal. The chassis design is the same. Excellent large wall mount choice. However as a TV geared towards gamers with the support of freesync it is absurd that not only does the TV not support DTS audio in any way shape or form, but it doesn't even support passing Dolby 5.1 from an incoming HDMI signal (even on the ARC port). I have confirmed this with Samsung support. Buried in Samsung's support site is an article detailing this but it only specifies a different model, no mention of the problem on 2018 QLED series. The articles states the following: _______ The Digital Audio Out allows you to select the audio format that you would like to output the sound from your TV, PCM, Dolby Digital, DTS, and DTS Neo 2.5. However, there are restrictions on when digital (Dolby & DTS) signals are allowed to be selected. The Digital Audio format is only available to be selected when the TV is decoding the Digital signal and not an outside source. This means that there will only be three instances when you will be able to select Digital options as your output audio format. When the TV is receiving an ATSC or QAM channel that is carrying the Digital audio track. When the TV is using a streaming service, such as Amazon VOD, Vudu, Hulu, etc. that has a Digital track. When using the TVs Allshare functions (USB or Network) and the file includes a supported digital track. Because the TV does not decode the signal (it is decoded at the sources and then sent to the TV) from an HDMI source the digital options will not be available from any HDMI sources. _______ Since this line of TVs is the first on the market with freesync and VRR support the above issue forces gamers to choose between using freesync or having surround sound. This is due to the fact that the only way to get surround sound from an HDMI source (with the 2018 samsung QLED tvs) is to use an external AV receiver, which is usually a great idea, however there are no AV receivers on the market that can pass through freesync. And honestly I doubt there ever will be as that would introduce latency to a technology literally designed to combat latency. Therefore the only option for surround on these QLED TVs while maintaining freesync is to run optical audio directly from your HDMI sources, and either send it to an optical switcher or an AV receiver, then pass that optical audio out to a soundbar. In my own case replacing my much less expensive and 6 year old vizio (which has proper dolby/dts hdmi to optical bitstream passthrough) with this new Samsung Q9FN will require me to buy at minimum a $30 optical audio switcher, a 50ft optical audio cable (requiring re-running with the HDMI cable), 2 more 2 meter optical audio cables, and about $60 sound card to encode the surround sound, and dealing with the annoyance of another remote control to switch between optical inputs. And the irony of all that complaining? I'm still keeping the TV. It's that great of a picture. I even managed to find 1 stuck pixel in the very top-right corner which in the past would have had me return a TV in an instant. However on this 4K display I can only see it when im closer than 1 meter from the TV (it's 65 inches so that never happens), and due to the local dimming it's completely invisible in dark scenes (whereas on the cheaper Q6FN/Q7FN it may be visible due to edge-lit... but still hard to see from distance). Overall pleased I suppose. Except for the crazy high price. Samsung support was pretty decent too when engaging them about the audio passthrough but they were powerless to do anything but apologize after verifying the issue. That said, as of writing this review the Q6FN 65" is only $1299 while the 65 Q9FN is $2999. That's a huge difference for the jump from edge to high end full array local dimming and the slimmer model using one connect box.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Beautiful Colors, Terrible Quality Control

    Posted
    DarthxRinzler
    • My Best Buy® MemberMember

    I purchased my Q9FN a couple weeks ago (AA01 panel) and it has a couple dead pixels, significant vertical banding as well as DSE while watching hockey, other sports or scenes with solid colors and motion. It is extremely distracting. A service appointment was setup for October 9th, between 12 and 4 to look at the TV. On October 9th, I was called by the service department to let me know that the appointment would need to be rescheduled because they ordered me a new panel which they would be replacing, and they didn't get it in time. I commented, asking why they ordered me a new panel without first coming to physically look at the TV. They replied that the photos I sent in were enough to show/prove my defects and that the new panel will fix all of my issues, and that once the part comes in, I will get a call to reschedule my service appointment. Angrily, I commented that I took a full day off work for the appointment, but I am happy to hear that it will be fixed. I received a call on Friday, October 12th, that the panel part has come in and we rescheduled for Tuesday, October 16th, between 12 and 4. It is now October 16, and the technician came to my house. He agrees that there is indeed a dead pixel in the center of the screen as well as uniformity issues creating a dirty screen effect. He said the panel would need to be replaced. However, Samsung has now come back and said they will not be fixing it because it is within spec. That is completely unacceptable. Not only did I spend $3500 on your flagship television, you admit to me that it has defects, yet you will not fix it, even after rescheduling my original appointment telling me you would. Not only will you not fix it, I've now wasted a day and a half of work (which I will not be getting paid for) because you guys made me reschedule my original appointment. I was lied to. All of the TVs in my house are Samsung (5 of them). I have only ever purchased Samsung televisions. My cell phone is a Samsung. My DVD player is a Samsung. After this purchase I am seriously considering NEVER buying Samsung again. Upon further inspection, after the technician left, I found a 2nd dead pixel not far from the first one. In speaking with the technician when he was here, he said there needs to be more than 1 dead pixel in order to perform service. Well, now I have 2 and we both missed that one while he was here. My case has been reopened so hopefully it will be properly taken care of this time. I was told by a Samsung rep that to reduce the defective banding and DSE to drop my back-light down to 5 or less. This TV goes up to 50. For a flagship TV touting bright, vivid colors and HDR, back-light is needed. Of course the defects diminish at 5 or below because you can barely see the screen. It's like saying that it's OK and within spec to buy a brand new car with scratches on it with less horsepower than advertised. Apparently the FA01 panel is a real Samsung panel and all others are outsourced, but getting an FA01 is like finding a unicorn. Besides these gripes, the TV's visuals and colors can be absolutely stunning. Watching 4K HDR content makes you want to climb through the TV. The quality control is just atrocious.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Things to consider before you buy

    Posted
    fs0002

    My review for the Samsung QN65Q9FNAF I spent weeks researching the best TV and I decided to purchase the top of the line: Samsung QLED -QN65Q9FNAF. I have been around electronics all my life; I was a supervisor at a University’s audio visual department for 24 years; after having this TV for 2 weeks I can only give it a 3 star rating based on the following: PICTURE: The 65” picture is very, very good however it did not blow me away like I thought a Qled top of the line TV would. SETUP AND OPERATION: Setting up this TV is very confusing and basic operation is confusing; the TV does not come with a user manual so you must go on line to download it, I printed all 171 pages just to find out that it does not 7fully explain what you are doing when you follow the instructions. It shows you where certain settings are but that’s it, if you have several choices it does not tell you what each one does and trying to add other devices such as a DVD player and to make it recognize the device so confusing I had to call Samsung Technical Support to take control of the TV so they could set the TV to recognize the device. REMOTE CONTROL: The remote control is touted by Samsung as the only “ONE” remote that you will ever need for everything, well this is simply not true; the remote is small with about 10 function buttons on it, which is supposed to control your cable box and all devices connected to the TV, in order for it to control the cable box you must press a series of buttons on the remote and then select from the on screen menu, wow about ten steps , whereas on the cable box remote you have to only press one button! Needless to say I rather use the cable box remote control. In addition the Samsung remote cannot select certain functions for your Cable box, DVD player and I can’t find anywhere to control the Amazon Fire TV. I have a Harmony One remote that will not completely work with the Samsung QN65Q9FNAF. So now I am using 4 remote controls whereas I use to use only the Harmony One with my old TV. AUDIO: The built in speakers on this TV are absolutely TERRIBLE! Even when you find out how to make certain sound settings, it does not improve the audio. For a $4,000.00 television I expect quality audio from the TV speakers, not something tinny that sounds like a cheap speaker on an old transistor radio. I decided to hookup my old auxiliary amplifier receiver, which would not work; after talking with the amp’s manufacture (Sony) and Samsung Support (talked between the two support teams for 5 hours, it was then determine that the audio amp receiver system was incompatible with the Samsung TV. I decided to purchase a Yamaha sound bar, I could not get the new sound bar to work with the TV so I called Yamaha support, the tech. was very knowledgeable and even downloaded a copy of the Samsung QN65Q9FNAF manual to help with trying to get the sound bar to work with the TV he spent an hour on the phone with me trying to figure out how to make the TV recognized the sound bar, after trying various settings the TV still would not recognized the sound bar, he finally gave up and said I would have to call Samsung; the Samsung technical support took remote control of the TV and change a setting which made the TV recognize the sound bar, the settings he performed appears nowhere in the Samsung QN65Q9FNAF manual or online. Samsung Support: Samsung support for me was excellent, and I have spoken to a dozen or more support people, I like the fact that they can remotely take over the TV to find and resolve the problem. I hope this review will help people with their decision on what TV to purchase.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great picture... as long as it's not a dark scene

    Posted
    Jake
    • My Best Buy® Elite MemberElite Member

    I'm that guy! I get these questions all the time. Why does my phone not work? Why am I having so many problems with my tv? My response to that is usually; "You know what's wrong, It's a Samsung!" When I was finally wanting to upgrade my tv; all the best reviews pointed to this one. I didn't want to spend as much as I did on this new TV, but thought maybe it would be worth it, even though it's a Samsung. Long story short, I was wrong! The tv has the ability to look amazing. It's just Samsung's stupid firmware that sucks. After a few hours, yes I said hours; the tv started dimming really bad on "dark" scenes. At first we thought it might be the show we were watching; but shortly after learned this wasn't the case. It appears to render dark scenes as needing to be locally dimmed as in black as night. It would literally turn off the zones and we would have a black cloud over the majority of the screen; rendering parts of shows/movies unwatchable. We weren't having it, so we called Best Buy and told them about it, and they agreed to replace the tv. Of course knowing the potential of this tv, I asked them to actually replace it with the same model. A few days later the new one got dropped off and they took away the original. First thing I did was test the dimming zones. Well crap, this new one does it too! So before I completely give up on this tv, and Samsung as a brand; I start messing with the settings. I turn on Samsung's lower quality version of HDR, called HDR+. Holy cow the screen got super bright, and I had to squint until my eyes adjusted. Well after a few minutes of testing, it appears to be working. No more local dimming issues, and we will just have to get used to squinting during brighter scenes. So we are all good now... Or so we thought. A few hours later, the next issue arose. I started seeing the back lights flicker near the bottom of the screen. It looked like random lights twinkling behind the screen. At this point I was like, "Oh heck no!" I tried restarting the tv, and it did seem to go away; but for how long is the question? I really want to like this tv, and I was hoping Samsung could change my perspective of them as a brand. However, it's not going to happen today, and it's not going to be with this tv. SHAME!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    The Definition of Innovation

    Posted
    SoulReaperX
    • My Best Buy® Elite Plus MemberElite Plus Member

    The Samsung Q9FN is the most impressive Television I've ever owned. It defines Samsung as a company who likes to be innovative and do their own thing no matter what everyone else is doing. Samsung could have copied everyone else and Went with OLED but they wanted better than OLED and designed QLED. Then instead of Android they went with Tizen for the Operating System. Which I truly love over Android TV OS as they have a few kinks to work out still. Out of the box the Q9FN is easy to set up. It is a little heavier and thicker than a lot of TVs but it also has Backlit lighting system which of course give it more weight and thickness but allows for a better picture than the edge lit lighting they went with last year which an amazing improvement. Once you have the tv stand installed you just connect the one connect box with a single ultra thin cable and then plug all of your devices into the one connect box, which allows for easy cable management, and allows you to show off the tv without worrying about all the wires. It also allows you to take a picture of your wall if you have it wall mounted and have the TV blend in with your wall for a fully hidden TV. The controller for the TV is the best controller I have ever used. It is solid and does everything you need while staying simplified and easy to use. Once you turn on the TV it will guide you through the setup process and it is easily connected to your samsung account and allows you to set up everything very easily as it walks you through. The display is absolutely beautiful and stunning. Watching any 4k HDR content is simply a dream come true merging you with whatever you are watching and making it feel like you are right there. The coloring and contrast is unrivaled and is stunning. The motion smoothing is very fluid and is one of the best on a TV I have ever seen. I am not a huge fan myself of this but if you are you will be very happy. There is no lagging or stutter with the motion and it is buttery smooth even during intense action sequences. The gaming mode with my PS4 Pro is probably my absolute favorite thing. It has the lowest input lag(delay between pressing a button and seeing the game react) of any television I have ever used. It is almost as good as my gaming monitor and it makes it great to play Call of Duty as I am able to react that much quicker without my controller taking longer to respond. Video Games with HDR mode added look bright and colorful and ultra realistic. Every detail is seen clearly and without any pixilation. The TV supports Dolby Digital, plus and HDR10+ which pairs extremely well with my surround sound bringing me more into any movie or game and adds so much more immersion and pushes you into it. A theater experience at home. Dolby Vision support isn't included but considering that dolby charges for that and HDR10+ is extremely close its better than charging more for an unnecessary feature that may or may not make a difference. Overall the Samsung Q9F is closest thing to perfection that a TV can be for now. If you are a lover of media at all then you will fall in love with thiS TV. *I received this product as part of the Insiders program.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Ambient Mode, Sonos pairing and Universal Remote a

    Posted
    FLQLEDcustomer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    First let me say that the picture quality is excellent. But at this price point ($3800) it was about more than picture quality for me. It was about software and overall technology. I purchased the top of the line 65" Q9FN for my Living Room. I specifically waited to buy this new model because of the Ambient Mode. It took some frustrating programming but I was able to upload some personal photos using the Smart Things app with my iPhone 7. Unfortunately Samsung requires that all my photos fit into a mono, dual or multi format that leaves a large border around my photos. It looks like your typical photograph with a cardboard matt. The picture quality is mediocre and doesnt take advantage of the tv's QLED picture quality. There is no option for a full screen "screensaver". I've found that playing 4K YouTube videos is actually preferable. Seriously Samsung, how hard would it be to include a full screen, slideshow feature like my Windows PC? Even my cable TV provider provides this by default when the screen goes into sleep mode. You already had the Samsung Frame with better software than this. Second, I had a ridiculous amount of difficulty setting my my Sonos Playbar through the One Connect box. Ultimately the people at Sonos were more helpful than the Samsung support team. But I can only control the volumne using my Cable TV remote. The Samsung remote doesn't work. Third, The universal remote is far from universal. I still have two remotes to deal with. One for using YouTube and streaming, and another for controlling my Cable (COX) remote. Heavy Sigh. This is by far the most expensive TV I have purchased. My intention was to buy two TVs. The 65" now and later the 75" once it started to ship. But truthfully I have a very hard time spending $6000 just for picture quality. If I cant get amazing software too, then I'll save some money and buy any other 4K 75" TV

    No, I would not recommend this to a friend

    • Brand response

      MrSamsung

      Update 8/23/2018

      Thank you for sharing your user experience of the Ambient mode.
      Our engineers have created a new firmware update (Version 11131.9) to resolve the auto shutoff issue.
      Please go to this link: https://www.samsung.com/us/support/owners/product/2018-qled-tv-q9fn-series

      1. Click on “DOWNLOADS” in the black bar
      2. Then scroll to find the “FIRMWARE AUG 16,2018 | ver 1131.9 | 1263.92 MB”

      Next, follow the step-by-step guide to run the update using a USB thumb drive.
      The QLED TV Firmware Download Guide can be found at: https://www.samsung.com/us/support/answer/ANS00062224/

      ..........................................................................................................................................................
      FLQLEDcustomer,

      Thank you for sharing your user experience with us.
      I do apologize that you had difficulties using the Q9F One remote to control your other devices.
      To control the volume on external audio equipment connected to the TV via an optical cable (like your Sonos Soundbar), the TV’s One Connect Box (OCB) must face the audio equipment.
      We recommend a direct, clear line-of-sight between the OCB and external devices, as the transmitters that control the external equipment are located inside the OCB.
      I have also included a link to a user guide of connecting the Q9F to your cable box:
      https://www.samsung.com/us/support/answer/ANS00062207/

      The quality of your own pictures will be affected if you opt to upload small images onto the big screen. Please try images with a higher original resolution for better visual results.
      Although full-screen saver is not an option at this time, we appreciate your feedback and have shared it with our team for the planning of new product features.

      If there is anything we can do to further assist and improve your user experience, please do let us know by contacting Samsung Customer Support via the following options:
      1) Toll-free calling: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      -Samsung Ambassador Samsung

  • Rating: 2 out of 5 stars

    Disappointing

    Posted
    Eric

    I bought this tv with grand expectations. In store it looked absolutely gorgeous. Since the dawn of HDR black levels have gotten super close to OLED levels. But I was disappointed because my tv had the dreaded one box issue. In case you haven't read about it there's an issue where, after a firmware update, the one connect box will not recognize anything that is attached to it. I looked for solutions for hours and only found people who had worked on the issue for months and were trying new HDMI cables, new one connect boxes, new fiber optic cables, and eventually (this is the final solution that worked and occasionally temporarily) had to have their main board replaced in the tv. I was not willing to go through months of troubleshooting to get my, at the time $3500 tv to work (the price has come down 500 dollars since I bought it and 1000 dollars for the 75 inch model, coincidence?), because at that price point I expect a fully functional tv. I think it's an absolute shame that this tv is continuing to be sold at this price point, with this flaw, poor quality control, and no permanent fix in sight. I bought the Sony A8f and have had no issues. I REALLY wanted this Samsung tv to be great... so badly. I've posted this review on many Samsung posts for this tv, a message to their customer service, and now here. I still have yet to hear a response from any Samsung rep or customer service as of 7/27/18. I do not recommend this purchase. You've been warned. There are MANY issues with this tv.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Eric:

      I am very sorry that you had problems with your One Connect Box after a firmware update. We do not have any record of this being a known issue, and apologize that you had difficulties getting in touch with us.

      Please do reach out to Samsung Support again via any of the below options:

      1) Toll-free calling: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      You can also post a comment to your review with a service ticket number (if you did eventually get one), and a Samsung Support team member will contact you to better assist.

      We hope to hear from you.

      - Samsung Ambassador Samsung

  • Rating: 1 out of 5 stars

    Don't Waste Your Money!!! Buy a Sony or LG!!!

    Posted
    AhmedS
    • My Best Buy® Elite Plus MemberElite Plus Member

    To start, I was always a Samsung person. I already own 3 Samsung LED TVs. I bought this TV in December 2017 to replace our living room TV. I have to admit the picture is great and the operating system is nice. However the TVs are built very poorly and something is wrong. The 1st TV I got the bottom right portion of the screen burned out by Feb 2018, My TV got replaced buy the place I bought it from. The second TV was a mess, by April 2018 it will Literally shut down and lose all power buy itself, stay down anything between 30 minutes to 2 days then work fine. I have to say I wasn't impressed by Samsung's customer service, each time I call them they go sir did you do the troubleshooting!!! After several calls they set a technician to visit. The 1st tech told me they never saw the TV and dont know how to service it Great!!! Had to wait another week without a TV to get the 2nd tech which is according to Samsung a Master Tech. Changed the one connect box & optical fiber cable in early May 2018. By end of July the problem was happening again, long story short a 3rd tech came mid August 2018 changed the main board, one connect box and optical fiber cable. That is basically almost the entire TV. By early September 2018 the same problem was happening!!! Luckly after fighting with Samsung a lot I was able to get my Money!!! Bought a Sony and never going back to Samsung after this experience!!!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Fantastic Picture

    Posted
    2112
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This unit is very nice looking, has an excellent picture, and the sound is good also for a slim TV. I usually listen to my TV's through my stereo but the TV speakers and sound are more than adequate for average TV viewing. I like the one box one small wire to the TV feature also, about time this was introduced. I did have issues at first connecting my stereo. I connected everything to my stereo with one output to the TV controller and had no picture or sound, very frustrating. I thought the receiver was bad, it was brand new also so first time hooking it up, so I took it back to the store and picked up another new one. The replacement did the same thing. This is what I found after 8 hours of messing with it and staring at the manuel and talking to online support and cruising the internet and talking with the store etc. no one had an answer for me! Finally about 1:15 in the morning I got on the floor and went through the menu on my Marantz receiver, not easy on those with the little porthole. Long story short, when connecting a stereo receiver you must use the ARC HDMI port, which I already was using, and "turn on ARC in your stereo" using the internal menu which you will not see on the TV screen so you must get down and up close to your receiver to use it's display and find the setting before the TV will see it. This took quite some time to figure out and no one at the store or online new about this either. Also when turning on the TV you must turn it on first then turn on your device you are using or the TV wont see it, kind of a pita. I hope they figure this out, for future owners. This is why I am giving it a 4 star rating, other than that it is a fantastic TV.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Open box buyer beware

    Posted
    Rockwell
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    As the new television are out, time to pickup a display model. I have been reviewing the 2018 Samsung Q9F flagship. While here, they had one for sale, good price but more importantly it was the only one. I did as anyone would, a very close inspection for damage and all parts needed, having seen none I purchased it. Now the terrible experience of a company that has too many employees handling high end electronics. We set up the installation all knowing how it works and piece of mind allowing Best Buy to handle it. The geek squad arrived, buy the way they are very professional and proceeded with the installation. They realize that a major component was missing, which was there upon my inspection, so they put back my old TV and apologized and took it back. I received a call an hour latter, they were coming back with all the parts needed. Another removal of the TV and new location of my mount, the geek squad mounted the Qled only to find out the screen was cracked and it appeared to have been dropped. Sorry for the 4 men x 5 and a half hours only to go back to the Store with the TV in tow. Best Buy needs more mangers that pay attention to their bottom line, for time is money and reputation is everything. My original judgement of An Open Box came to what I thought, buy New and have piece of mind. So glad my business doesn’t run this way, I’d be out of business. A new Qled will find its way on the wall SOON. Thanks BEST BUY for what I was sure would happen, I’ll have a better chance of hitting the lottery. LOL.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great TV.....when the power works

    Posted
    Matt
    • My Best Buy® Elite Plus MemberElite Plus Member

    Best TV I have ever had, crisp and clean picture, best 4K display and HDR use I have ever seen with my Xbox One X and 4K Blu-rays....HOWEVER, the engineering of Samsung's 2018 QLED models have a MAJOR flaw. The One Connect box houses the power supply and power cord to the wall socket and then distributes both power and audio/visual to the TV via an extremely thin optical cable. The TV then turns on and off by itself and shows no display issue sometimes when powering on!! The most frustrating thing ever!! Look on the Samsung forums if you don't believe me...most 2018 QLED owners have the same issue. I replaced the optical cable, had the same issue, then had the Samsung tech out to my house and he replaced the one connect box, optical cable and main motherboard inside the TV, guess what? SAME ISSUE!!!!! I am also convinced this is just not a bad TV, but that even if I replaced the TV with another it would have the same issue since so many other people on the Samsung Forums have had nothing but problems with this same power issue. I am in the process of getting a refund through Samsung. I can't deal with a TV that has a mind of it's own for the next 7-8 years, Especially one that was $3,700!!!! Too bad because when it works, it is awesome!

    No, I would not recommend this to a friend

    • Brand response

      MrSamsung

      Hi Matt,

      Thank you for your feedback on the Samsung Q9FN UHD Smart TV. I am very sorry for the issues you have encountered and understand your frustration. Your user experience is very important to us and will be shared with our teams.

      Should you wish to check the status of your repair or need any further assistance, please contact us:
      1) Toll-free calling: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.

      - Samsung Ambassador Samsung

  • Rating: 5 out of 5 stars

    Everything I expected and hoped for

    Posted
    Astroman
    • My Best Buy® MemberMember

    I have had my new Q9 for 15 days. I am satisfied with every aspect of this TV. I really didn’t understand what having truly black blacks meant before now. When the screen goes black it disappears. The cable that goes to the TV from the One Connect box is much smaller than a speaker wire and carries both data and power, simply amazing. I have always had a computer connected to my TV since XP days, believe it or not. This TV is vying to replace my Alienware HTPC with the built-in Prime Video, Prime Music, YouTube, and many other apps like Netflix etc. The browser I have not played with much but seems a little less powerful/intuitive/flexible than Chrome or Firefox but passable. I was again amazed with the ability to add my Gyration mouse and keyboard via the USB port, the TV never skipped a beat. The ambient mode perhaps needs some additional work, maybe in subsequent software releases. I would like the ability to load several of my photos to be cycled automatically, as well as delete the preloaded photos. Samsung needs to explain the sizing in pixels for personal photos. I made my photos fit their “frame” by making them 8000x3700 pixels, not sure if that is the correct way, but it worked. Hopefully later releases will allow changing the photo “matte” within the frame beyond what is loaded, even though some modification is allowd. Bottom line, I can’t believe I’m as happy as I am, and for this much money I’m glad I am!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Faulty Panel/HDR

    Posted
    Tele
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I’m on my second Q9 since August and it is worse than the first one. Vertical banding on the screen when hdr gaming is active looks terrible. The first TV from August had a little more “pop” with color and hdr function, but the last one I just picked up is completely washed out looking. None of my previous settings work with the replacement. This is clearly a quality control issue or a faulty firmware update causing the banding and the lighting issues with this TV. Troubleshooting consisted of two PS4 Pro’s, a Xbox One S and X, and 6 different HDMI cables. I specifically bought this tv for hdr gaming and it has been a headache since I got it. Internal apps look fine, or their lighting scale is different because I didn’t notice the banding as much or at all when watching Netflix. Buyer beware of connecting external devices.. Samsung will blame it on whatever is plugged into the one connect box. This is my last Samsung purchase as I will be moving on to a different manufacturer.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    TV Professional

    Posted
    ViperGTS44
    • My Best Buy® Elite Plus MemberElite Plus Member

    I would like to consider myself a TV professional. I tend to know more than most store employees because I read all the time. I have owned about 5 Samsung flagship TVs over the last 12 years. I researched the Q9FN and LG E8 for weeks leading up to my purchase. I pulled the trigger on the Samsung. Initially I was pretty pleased. If someone tells you the black levels don't almost match OLED, they are lying to you. I ran all of LGs test videos on the Q9. Out of the box my TV had a problem with the panel. About an inch around the perimeter, colors were faded (see picture) Samsung was out twice. Once to access and once to replace the panel. It fixed the problem but the image quality went down and the viewing angles became horrendous. So bad, that I could mean to the right and left of center and the colors would wash out. My TV came with the AA01 panel (Version listed on the side of the box). This is the AU OPTRONICS panel. Samsung panels are FA01,2,3. It is my understanding that as the year goes on your chances of getting a samsung panel go down. I returned and went with an LG E8 and every quality control aspect is perfect. Zero complaints.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Garbage and Waste of Money

    Posted
    DMor
    • My Best Buy® MemberMember

    I bought the Samsung Q9 2 days ago after doing a ton of research on the best picture quality. Nothing beats the picture on this TV in my opinion. I was super excited when I got it home and got it all set up. Set up was extremely easy and the remote is pretty cool. Like the fact that there is only 1 cable that goes to the tv with the 1 connect box. Unfortunately not even 48 hours after buying it, the TV started turning itself off and on every few seconds. I tried unplugging everything, new batteries in the remote, factory reset (after a few tries it finally stayed on long enough to do this) and nothing worked. This is a $3000 TV that is absolute garbage. Couldn't even last a full 2 days after purchase. Called Geek Squad and they confirmed that they have had a ton of issues with Samsung TVs and most of the other big name brands. Absolutely ridiculous that a $3000 tv would have this major of an issue. I don't trust Samsung products at all after this, it will be going back asap.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    It's not an OLED but it's very, very close!

    Posted
    OzzieGN
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I’ve been an OLED loyalist for two years now. But I recently had an itch for a newer TV so I bought a C8 to continue with my love for OLED. I’m not going to lie, I was interested in trying out a Q9FN mainly because of all the internet hype about how close this TV is when compared to an LG OLED. So I bought a Q9FN a few days ago and I have to say I’m impressed. I won’t say the black levels on the Q9FN are as good as my OLED but they are very, and I do mean very very close. Close enough for me to return the C8 and keep the Q9FN. It is a nice TV. Plus I was able to get it for $2999 from a Best Buy sale so that made it a little easier to swallow the large expense pill at the end of the day. I still think the LG OLEDs are the best but the reality is you have to handle those TVs with care if you want them to last more than a couple years. And even though I take very good care of my 2016 C6, I can still see where it’s not as bright or as crisp like it use to be. That’s unfortunate but I guess it goes along with the OLED territory.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A Beast

    Posted
    Samuel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    did a lot of research before pulling the trigger on the Q9fn 65". decided to go qled over oled and so far I am very happy I did. right out of box, this tv is super bright. you'll def want to change the picture settings. once you get them dialed in, the set looks stunning. 4k content Is breathtaking. 1080p content looks crazy good too. I use Plex to stream movies from my pc and this tv makes them look 10 times better than my old Vizio.. menus are easy to navigate. Remote control feels very premium and is very responsive. the streaming on this tv is fast AF! Netflix loads and is playing the show before I can even click on the actual show! I do not use the tv speakers so I cannot comment on those. This tv has the deepest blacks I've ever seen. I cannot compare to oled due to never having one but the blacks on the qled are unreal. Theres a scene in Sicario where it shows the team walking as the sun is almost set.. HOLY CRAP. Best looking scene Ive ever seen. Price is a bit steep but you get what you pay for. this tv is high quality and you won't find a much better picture out there right now

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Questionable Quality - Vertical Banding

    Posted
    Terry
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bought the QN65Q9FNA since I've had positive experiences with previous Samsung products. This one cost me over $3,500.00 and it crapped out on me within 2 months. Best Buy's return policy is unfortunately 45 days so I called Samsung support a week ago. They sent me a replacement One Connect box which didn't do anything and now they're scheduling a local service company to come out to diagnose and hopefully fix it. It seems that I've paid a lot of $$ for a product with quality issues. I asked Samsung on both calls if this was a known problem and they said no. However, if you look it up on the Samsung forum, it apparently is.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Outstanding!

    Posted
    Bobl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I did a LOT of research, read many reviews, stood in front of all the highest rated TV's in several stores. I put a lot of weight In Consumer Reports rankings - of course all the top rated sets were OLED's. Bought top rated LG Oled - and returned it in a matter of days. Sure the OLED has incredibly sharp contrast from their "prefect blacks" and certain pictures/scenes (e.g. movies with facial close ups) are amazing but........ the OLED's simply can not be adjusted to be bright enough to satisfy most viewers. Very disappointing watching ball games, and even some 4K Ultra HDR movies on an OLED. For my eyes, this Samsung QLed 9 series is far better overall than any OLED out there - regardless of what I read from the "experts". Consider very carefully. I see the prices dropping on the OLEDs and suspect that others are coming to the same conclusion I have. Until they can improve the brightness on OLEDs the Samsung Qled 9 series is the way to go.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Picture, sound options limited

    Posted
    Varg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Outstanding picture when used with any medium: sports, movies, cartoons. Picture equal to, and by my preference better than OLED TVs. Where this set loses a star is with the limited sound codec that the TV will use, only Dolby Digial. It won’t even pass through other sound codecs.. It’s not the end of the world if you have a good receiver, which is what I use for sound if I want to listen to a source in DTS, Dolby ATMOS and other codecs. This does mean however that you can not use the vaulted ease of use connection with the “One Box” that Samsung makes such a huge deal over. Not if you want sound options. Just make sure your reciever supports CEC, to allow the components to talk to each other and limit the amount of remotes you need to use. This would have been a 5 star review if Samsung would have at least allowed the TV to pass through other sound codecs besides Dolby Digital. Samsung really hamstrung this TV for no good reason other than being to cheap to pay royalties, for established sound codecs.

    I would recommend this to a friend

    • Brand response

      Samsung

      Varg,

      Thank you for bringing your concerns to our attention.
      Please know the Q9F does pass through Dolby 5.1 via the Optical and HDMI ARC outputs. Dolby Atmos content, however, can only pass through the HDMI ARC output.

      To enable Dolby Atmos output, please go into Settings > Sound > Expert Settings > Digital Output Format and select Dolby Digital+. Please note that the default is Dolby Digital, so you will need to manually select Dolby Digital+.

      For further assistance on sound codec or other features, please reach out to Samsung Customer Support at:
      1) Phone: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      Thank you for choosing Samsung. We hope these tips help you better enjoy the premium features of your Q9F TV.

      - Samsung Ambassador Samsung