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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 17 reviews

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Rating by feature

  • Picture Quality

    Rating 4.5 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

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82%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-17 of 17 reviews
  • Rated 5 out of 5 stars

    Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is absolutely amazing with superb framrates.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    If 4 out of 7 were a perfrect score...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV represents a strange intersection of very nice and very disappointing. It makes a BEAUTIFUL picture... but only after calibration. Before calibration, the out-of-the-box defaults are a trippy, super-saturated fever dream of color. The spec on the Samsung site says it has an anti-reflective display. This is a dubious claim as the screen will diffract an arc of rainbows across the screen, sometimes multiple, for any light sources reflecting off the screen. Meaning, that despite this TV's commendable brightness, it is somewhat frustrating to watch in anything other than a dark room. And when in that dark room, the "non-locality" of the full array local dimming is equally, if not more frustrating. While I could be easily convinced that I haven't found the correct setting on this feature, the fact that I've tried and failed is possibly more disappointing. My 12 year old Samsung F6300 actually did a better job at not obviously blooming backlight despite the fact that it was always blooming backlight. In this case, the excellent contrast makes for a worse experience as anything bright has a pretty distinct halo around it. Oh, and the remote is so small that it spends 90% of the time in a couch cushion and I use my phone to control the TV. But, when you are in a dim room, watching some old sci-fi movie, this TV does a phenomenal job of upscaling to give you a great experience. Whatever that AI chip is doing, really works. Use calibrated movie mode *chef's kiss* The sound is decent on its own, good with a soundbar, and great with an Atmos sound bar. Once again, the Samsung integration is lovely. I know it sounds like I don't like the TV, but I do. However, at this price point, I'd probably recommend an OLED to eliminate the blooming or a Frame to eliminate the scattering pattern across the screen.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      RickMoronis,

      Thank you for sharing your review. If there's anything we can do to improve your experience, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat
      • Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Happy customer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was absolutely blown away by how the picture jump out of the screen. The colors so vibrant. The sound so great. What’s nice about this TV is the fact the inner workings are confined to the back of the TV. So really no heat is present in front.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Samsung 65" & 8k TV; Model: QN800D

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Due to its size (65"), I had to rearrange the furniture in the living room. This Tv turns on quickly but the Comcast programs have a 5 to 10 second delay before they appear. The set is 8k. The programs do not always show up as 8k due to the transmission of the signal. Even so, I still have a sharper picture than with the 4k model I had in the past.For the sound, I had to add a Soundbar to add clarity to the audio.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am extremely happy with the tv. Picture quality exceeds my expectations. Just was not happy with the situation of picking up the TV from my local best buy. The attempted switch scam was not appreciated. I did send an email, but have heard nothing back from Best Buy. Suprise Suprise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great image quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m impressed with this TV. Years ago I had a tube Sony XBR tv. Some relatives came over with their video camera and wanted to show me some things they had recorded including some 4th of July fireworks at a stadium. They said their camera could capture the colors of the fire work display but on my old XBR they came through brilliantly. I say this because this TV is over an order of magnitude better resolution. Granted this is an apple and oranges comparison, with the different technologies involved but with a TV the main feature is the image quality. 30 years ago the XBR was very good. Now this much better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    system is low profile and has multiple features I really like.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! The size is good, but not overpowering, all of the features are amazing. My favorite is just the fact that it has 4 HDMI inputs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    8k tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our new 8K tv is so much better and improved from the original tv. We're very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Service and Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is wonderful and the set up service was even better! The technicians were extremely knowledgeable and provided expert service with respect. I would highly recommend this team at any time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best ever!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bright and every detail visually sharp..65” in my man cave

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Same than a 4K

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The actual quality is the same of the 4K not really a good deference

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initial set up takes awhile but after that this tv rules

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    8k Samsung

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I been looking for a 8k tv for two years. I can't wait for my tv to arrive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professionalism.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Employees very professional are satisfied with my purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t hire Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As far as the TV goes, it’s great, but don’t hire Geek Squad to set anything up. Called numerous times throughout the day, even got an attitude from a representative. They were persistent that they were going to come in sometime throughout the day and never did. Called to reschedule, and filed multiple complaints was told I was going to receive compensation but never did. Resulting in us missing the World Series. As a My Best Buy Plus Member, I was disappointed with my purchases.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      RobertY,

      Please know you are leaving a review and 1-star rating for the 65" QN800D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.

      Should you have questions on the QN800D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 1 out of 5 stars

    Not the one I got.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could be good but the one I got definitely had some problems so I sent it back. Heard later that there were some problems with that model so I decided to not just ask for a replacement. Geek Squad was great getting it set up. I think I'll try a different brand.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      RobertB,

      It’s unfortunate to hear of the issues that have caused you to return your QN800D TV. Your experience is very important to us and will be shared with our product team.

      Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.

      LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

      We hope to regain you as a customer in the future.

      ~ Samsung Specialist Samsung

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