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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1374 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.2 out of 5 stars

  • Dry Time

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the large capacity, quiet operation, and effective steam features of this 7.4 Cu. Ft. 11-Cycle Electric Dryer with Steam. Many appreciate its ease of use and overall performance, consistently praising its ability to dry clothes effectively. While some users experienced issues with the sensor, the positive feedback on other aspects significantly outweighs these concerns. The dryer's features and size are also frequently highlighted as positive aspects.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 1,374 reviews
  • Rated 1 out of 5 stars

    Less then 10 months and now it needs repair

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first the Dryer worked fine, but at 11 months it now wont stop running, even if you turn t off. Apparently not a new problem with Samsung dryers (google it). Now we will see how many hoops I need to jump through to get it fixed, Should have gone with Whirlpool

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung understands how frustrating it is when desired results aren't met and would love to help. Please reach out to us via any of the following outlets and reference ticket number 1140402737.

      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398). We look forward to hearing from you. ^Lo Samsung

  • Rated 1 out of 5 stars

    Poor Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer is only 8 months and is now making a horrible squeaking sound. After reading more about it, it appears to be a wide-spread problem. So frustrated with this purchase.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      I can understand your frustration and I can help you sort this out, here I will leave a link where on the "Squealing/Squeaking/Grinding Noise" section, you can review some tips that can help you with this concern. If after following these steps you're still going through the same, please feel free to contact us via Twitter or Facebook: @Samsungsupport, our live chat: https://bit.ly/2qLSIlI or you may call us at the 1-800-SAMSUNG.

      ^Johnny Samsung

  • Rated 2 out of 5 stars

    Slow to dry clothes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item looks very nice but takes longer to dry clothes.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dryer will not turn off!!!!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Dryer doesn't stop! It will not stop tumbling even when I press the power button. I must unplug it to stop it from tumbling. DO NOT BUY!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy this garbage, broke down with less than 1 1/2 year. It's spinning out of control, literally won't stop unless is unplug. That's going to cost $$$. Going back to LG. Not worth the headache :/

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand how frustrating it is when a purchase doesn't live up to your expectations and would love to see how we can help. Please reach out to us via any of the following outlets and reference ticket number 1140806807.

      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398). We look forward to hearing from you! ^Lo Samsung

  • Rated 1 out of 5 stars

    Samsung needs to stick with phones and tablets

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impressed with Samsung appliances in any way shape or form. I now have a Maytag. This did not even last a year before the heater burned out

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Order canceled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to cancel. It didn't work on day 2. You ordered a replacement, it cMe in I 4 days. It was going to take another 10 days to deliver...not acceptable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Happy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased dryer 2-1/2 years ago. had to replace heating element every year. Now on my 3rd heating element.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    very disappointed

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have had less than 2 yrs now and heating element has gone up twice! Would not purchase again!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for sharing your experience with us. Samsung is always looking for ways to improve our experience and reviews like yours are vital in that process. ^Lo Samsung

  • Rated 1 out of 5 stars

    Keep breaking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had many problems in the two years and it has required several repairs.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke after 2nd use. Took month and a half to fix then broke again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke in under 2 years.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke in under 2 years. Was good while it worked but now it's dead

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not get a full load of Jean's or bed sheets dry. You have to put them in 2 at a time.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capacity and quite. Easy to use and maintain.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working after two years

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No longer heats and wasnt food qualiry ro befin with.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Dryer performance

    Rated 5 out of 5 stars

    Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this in 2017 and just sold it a few months ago. Only because I was moving and didn’t need it. I had zero problems the entire time owning this dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Dryer performance

    Rated 5 out of 5 stars

    5 years still going strong

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 good years with no issues. Right after the 5 year mark noticed some unusual sounds that indicate potential part replacements. Hope to be able to repair without any issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Big!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how big and spacious this machine is! Have had it for years and it has been great.

    I would recommend this to a friend
  • Pros mentioned:
    Dryer performance, Ease of use

    Rated 5 out of 5 stars

    Very fast and is easy to use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer dries the clothing very fast and is easy to use. It has variety of functions that use my daily laundry needs.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Steam

    Rated 2 out of 5 stars

    2 YEARS IN (not OLD, not NEW)

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if this review is not showing as a "verified purchase" it's only because it would not allow me to review it off my account from that long ago. If you go to literally ANY OTHER appliance retailer you will notice that the recommend percentage is in the 70's #############ONLY TAKE ON THIS MODEL IF YOU ARE WILLING TO DO THE EXTRA WORK, IF NOT THE LG WILL LAST LONGER THAN 2 YEARS AT A HIGHER PRICE This does have the potential to be a nice unit for more than 2 years... if you are handy enough and willing to take it apart and change the idler tensioner pulley, the belt itself, and the rollers for the tub. Since I was not about to go spend another 600 on one of these when mine was only 2 years old! I took the time and fought through the frustration of doing this work, be aware that there is some good videos out there on youtube for instructional content. The reason these go out so consistently is because Samsung had to cut corners when making these to be the only company making a steam dryer at this price point. Personally I wish they would just charge another 30 bucks and put sealed bearings where there should be. in the end it's up to you, I just felt obligated to let people know that this WILL, not TEND, to go bad in a somewhat short time 2-4 years, and you will not be able to get Samsung to fix it under any kind of manufacturer warranty

    No, I would not recommend this to a friend
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