Customer Ratings & Reviews
- Model:
- DVG50R5400V
- SKU:
- 6322987
Rating by feature
- Capacity
Rating 4.4 out of 5 stars
- Dry Time
Rating 3.7 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the 7.4 Cu. Ft. Gas Dryer with Steam and Sensor Dry's excellent drying performance, ease of use, and large capacity as significant advantages. Its quiet operation is also frequently praised. The spaciousness of the dryer is another positive aspect highlighted by users. Overall, customer feedback points to a highly effective and user-friendly appliance.
This summary was generated by AI based on customer reviews.
Great brand and a lues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overalla good experience with this product and brand.
I would recommend this to a friendA little disappointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer has limited options as far as time. Manually maxes out around an hour and 20 minutes roughly. On normal with heat on high dryness on high it maxes out at one hour which is not enough if you have a few pairs Of jeans and towel or two
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns about not getting the best performance from your Samsung Dryer. I have some helpful information on the best practices providing you with the best results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Thank you for choosing Samsung. ^Brad
Great pick up
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant go wrong with Samsung I have a washer as well!
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate the loyalty, Emmanuel! ^Jecca
Wish I bought sooner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I also go the matching washer. I now enjoy laundry.
I would recommend this to a friendGreat for large loads
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took a little bit to figure out all the buttons.
I would recommend this to a friendTrouble in the hotspot
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our Dryer here has run us down. It has a very odd problem while trying to dry anything more than 4 bed sheets and 2 bath towels at the same time. We end up with a huge ball of these items.. and nothing gets dried!!!! Very upsetting.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We'd like to help with this, GeorgeatCC! This link (https://bit.ly/3iiE0MN) can walk you through what to do if your clothes are not getting dry. ^Jecca
Thought they would be better!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My over all review on this dryer is okay. Not sure if it's something me or the wife doing wrong but it tends to stop drying out of no were. I've read that it senses when the clothing is dry but it has never been dry before it stops.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Edgar
Thank you for sharing your experience with our dryer. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if stops drying out of nowhere and if it does dry before the cycle stops. If your dryer is heating but the clothes are still damp, your vent is probably blocked. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. And if your dryer ends after only a couple of minutes with soaking wet clothes, your moisture sensors could be dirty. And these are only some of the possible causes.
To make sure you're performing the right troubleshooting steps, first determine if your dryer has hot air at all, then we'll guide you through the steps to resolve your issue.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144255913
^Mila
I can not believe this is a Samsung
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this dryer if you want to take care of your clothes and not spend the whole day checking the dryer!! I bought this because Samsung is normally top notch in quality. However this dryer, even though it says it has 12 options, it really does not. Unless you use the time dry, basically all the cycles are high heat, and they can not be adjusted. On the delicates you have low heat, but only 35 minutes and can not adjust the time. My clothes take forever to dry, and if you only have a couple items, it will stop well before it is dry. The wrinkle prevent, does not prevent wrinkles. In fact everything comes out wrinkled and damp!!! I have spent more money on wrinkle prevention products, I have never had to do with any other dryer I have ever owned. I even called Samsung and had them send a tech to check it out. He gave me a list of things I had to do to make sure my clothes were dry and wrinkle free. My queen size comforter barely fits inside of it, and I have to pull it out all the time and adjust it to make sure it drys. This dryer causes more work then it is worth. I am actually considering just buying a new one. Do not waste your money on this one. It is a far cry from Samsung’s normal high standards
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you have some concerns with your Samsung Dryer not drying your clothes completely. I would like to offer some help to ensure you are getting the best performance from your machine. See links below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
https://www.samsung.com/us/support/answer/ANS00047247/
Thank you for choosing Samsung. ^Brad
Open box like new condition
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased like new open box used 4x in 2 week period b4 it broke down and at this point non refundable
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Door installed wrong
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer is fine. The door was supposed to be opened from the other side. I requested the change when I ordered it but it never got done.
No, I would not recommend this to a friendI haven’t got it yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I won’t be able to say much because I bought the item, but they haven’t delivered it yet. As soon as they deliver the item I’ll be able to comment on it..
I would recommend this to a friendDrying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The automatic drying mode doesn’t really completely dry it. Expect it to be a little moist. Also doesn’t dry blanket well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your Samsung Dryer and I would like to ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Thank you for choosing Samsung . ^Brad
Having problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am having problems with this right now and will be contacting the Geek Squad for assistance. One cycle is not working correctly.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Nana! If you're still experiencing issues with the dryer, we would be happy to talk with you about it. You can reference ticket number 1142492907, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
Stopped heating
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only been a little over a year and its already not heating up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PohlFam,
Thank you for reaching out and sharing your feedback about your Samsung dryer. I understand you're having an issue with your dryer as it's not heating up after one year of use. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000999/ to guide you on the issue. Just click on "Dryer has no heat at all" for the troubleshooting steps.
You can also check this link https://www.samsung.com/us/support/answer/ANS00051022/ for the cycles, settings, and features of your Samsung dryer.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144403079.
-Noraina
Would not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer did not dry clothes all the way after one cycle. Clothes were still damp and had to run 2 cycles.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tbone,
We are glad to know that you are using one of our Samsung Dryer. Your satisfaction is our topmost priority and we know how important dryers are especially if we are doing our laundry. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend checking on links for basic troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVG50R5400W/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144219545
Thank you for choosing Samsung. Have a great day.
-Trisha-
Best Buy must change their policy toward masking.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a review of the product, but rather of your policy toward Covid. Our washer and dryer were delivered by two men who were not vaccinated and had NO masks with them. We feel that is most irresponsible given the fact that we are still in the middle of a pandemic. I don't blame your employees, but rather the Best Buy lack of policy, which advertises otherwise. For the sake of your employees, as well as your customers, it is unconscionable not to endorse vaccination and/or masking mandates. I had written to Best Buy about this right after the washer and dryer were installed ( about a month ago) and did not receive any response. I hope this critique will not simply be ignored. You owe a change to all involved.
No, I would not recommend this to a friendWorse installers
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of the machine is good. But my review is for the quality of delivery. Never again will I purchase anything from Best Buy again, due to the communication I have had with them. Every time I contact them they hang up on me. I paid for install and for parts. The people that they hired out, messed up my door and my baseboards and didn’t even install correctly which led to gas leaking in my home. It has been such a horrible experience on that end. Each time I reach out they give me the round around! Please be careful because Best Buy sub contracts out to diff people and those people will come back and say it’s on Best Buy and it goes back and forth. I still haven’t gotten my door situated yet
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144708260.
-Noraina
Horrible!! Piece of JUNK!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT buy! Purchased both washer and dryer, less than 18 months later, both stopped working within a couple of months of each other. Warranty only lasts a year. Threw a fit with Samsung and they repaired washer (would’ve cost $600 to repair -rollers wouldn’t spin) and now I’m going to have to pay almost $300 to repair the dryer (motherboard went out). I would NOT recommend any Samsung products after this disaster. Buy the cheapest washer and dryer you can find because appliances do not last like they used to. If I could give this zero stars I would!
No, I would not recommend this to a friendsamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.average quality for washer and dryer. samsung quality
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your feedback. ^Jecca
Piece of Junk - Don't Buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is a piece of junk. 2 months old and it's already stopped heating. Had Samsung's approved technician come out and replace all the parts he could...didn't fix it. We now have to wait for them to order more parts and schedule another appointment. Meanwhile, we have no way to dry out clothes. Piece of advice, the technician said this was ridiculous and to purchase from Costco in the future, as their return time is much longer than Best Buys. Thanks for a headache I don't need and shouldnt have Best Buy and Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there MJake, I see that you re experiencing some problems with your Samsung Dryer not heating and I am glad to see that you are getting this issue resolved with a repair. We are always here if you need any assistance. Please reach out to us at your convenience viaFacebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143600032. We would like to thank you for becoming a part of our Samsung family. ^Brad