Customer Ratings & Reviews
- Model:
- DVG50R5400V
- SKU:
- 6322987
Rating by feature
- Capacity
Rating 4.4 out of 5 stars
- Dry Time
Rating 3.7 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the 7.4 Cu. Ft. Gas Dryer with Steam and Sensor Dry's excellent drying performance, ease of use, and large capacity as significant advantages. Its quiet operation is also frequently praised. The spaciousness of the dryer is another positive aspect highlighted by users. Overall, customer feedback points to a highly effective and user-friendly appliance.
This summary was generated by AI based on customer reviews.
broke 4 times in 1st year
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.samsung said they would replace best buy help does not exist
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CWilliams! Thanks so much for letting us know about your experience. We hope you are able to enjoy your replacement soon. ^Jecca
not happy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No matter the setting no matter the softener, almost impossible to get wrinkle free clothes
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I understand you are having issues with your clothes not being wrinkle free. Check for the wrinkle prevent option, then you should check for the best performance in heat. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Thank you for choosing Samsung. ^Brad
Nope
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes multiple times to dry clothes. I'm talking 2 or 3 extra times at high heat.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having issues with your Samsung Dryer not drying your clothes and I would like to help. I have some helpful information to ensure you are getting best results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Thank you for choosing Samsung. ^Brad
No title
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My clothes never get dry quickly I had to do two cycles to have it done
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Merrito, I understand you have some concerns with your Samsung Dryer not getting your clothes dry and know how frustrating that must be. I would like to provide you some assistance to ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any assistance, you can contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143449049. We thank you for being a part of our Samsung family. ^Brad
Did not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work at all. Had service out four times and the dryer would not get hot.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter
(https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142450920. We thank you for being a part of the Samsung family. ^Brad
Wrong color
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered the champagne color but you guys brought stainless steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Reference Ticket Number: 1144817692
^Camille
Washer and dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having issues with this set. Will be calling Best Buy in the morning.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dryer. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142861119. We thank you for being a part of the Samsung family. ^Brad
Still waiting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My dryer is still not installed. Waiting 5 weeks for conversion kit.
No, I would not recommend this to a friendSee comment.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never been delivered. This review is not applicable.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144601985.
-Noraina
had issues with getting it to work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.issues with 2 different units appeared to be damaged internaly
I would recommend this to a friendBrand response from Samsung
Posted .Hi Max1,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience that you have with your dryer. We will surely notate this feedback for better products in the future.
I highly recommend visiting these links for a basic troubleshooting guide to resolve the inconvenience:
https://www.samsung.com/us/support/search/?query=Samsung+dryer&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVG50R5400V/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144349653
Thank you for choosing Samsung. Have a great day.
-Trisha-
Not easy to use!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer always turns off when you use it for a while.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Olivia! If the dryer is stopping before the clothes are dry, I recommend following the steps in this link: https://bit.ly/34fdGOH. ^Jecca
Samsung Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is one of the best dryers I have purchased , It is also so modern and goes with my home esthetic!
I would recommend this to a friendSteam cycle is so cool
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best I’ve ever had. The steamer cycle is amazing, no iron needed for the most part.
I would recommend this to a friendHighly Recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 years with my washer and dryer and I love them. They can handle a lot and keep my clothes in great shape. Samsung brand > all others
I would recommend this to a friendGreat dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great dryer I would really recommend to everybody in need of a dryer
I would recommend this to a friend- Pros mentioned:Overall performance
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gave me a lot of problems. Stops a lot during the drying process. The appliance looks really nice, but it doesn't do the job a required.
No, I would not recommend this to a friend 2 years and counting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this 2 years ago and I have had no problem with it. Its settings accommodates whatever I want to dry. It is used 3x weekly and has stand the test of time so far.
I would recommend this to a friendDo not buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst washer and dryer ever! Been nothing but problems with the washing machine. Clothes are still dirty. Doesn’t smell clean. Get unbalance all the time. Then keeps adding water over and over. Wasting so much water and power. Adds water even on soon only cycle. The dryer is awful. Clothes come out with dog hair all over them. Takes a long time to dry. This is by far the biggest waste of money I ever spent. And I was told this was the top of line choice. Been dealing with it for years as I spent so much and didn’t want to buy another one.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Great dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Easy to use and operate. Definitely would recommend
I would recommend this to a friend heat not hot enough
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.delicate cycle needs to be at a higher temperature. Clothes were still wet even after 50 mins at the delicate cycle
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there CoolDryer, I congratulate you on your new Samsung Dryer and appreciate the feedback. I would like to forward this to our design team for future units. We welcome you to our Samsung family. ^Brad