Customer Ratings & Reviews
- Model:
- DVG50R5400V
- SKU:
- 6322987
Rating by feature
- Capacity
Rating 4.4 out of 5 stars
- Dry Time
Rating 3.7 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the 7.4 Cu. Ft. Gas Dryer with Steam and Sensor Dry's excellent drying performance, ease of use, and large capacity as significant advantages. Its quiet operation is also frequently praised. The spaciousness of the dryer is another positive aspect highlighted by users. Overall, customer feedback points to a highly effective and user-friendly appliance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Drying performance
Repairs after 2.5 years not covered
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2yrs 3 months, this stopped working. There was no heat and the warranty is only 1 year. SO had to pay to have the motherboard replaced by an approved repair person. 45 days later, stopped working again. No more Samsung. While it worked, it worked fine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi maricatala,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand. We value all our customers' feedback and can sympathize with your issue with your Samsung - 7.4 Cu. Ft. Gas Dryer with Steam and Sensor Dry - White. At this time, we can only recommend contacting a service center to see what is the best way to resolve this issue.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144399169
^Ross
Great Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a high respect for the service that I received.
I would recommend this to a friend- Pros mentioned:Overall performance
Toy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Working without gas line connected and no error on the screen....
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi User225520,
Thank you very much for your review on our products! Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Chrystel
Two years....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was all it lasted before needing major repairs. The heater went out and now its almost $400 to fix. We bought it at Best Buy in May of 2018. Sorry would never buy Samsung appliances again. Spent WAY too much money for a dryer to last only 2 years. Don't say you weren't warned.
No, I would not recommend this to a friendDo not buy, does not work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung dryer goes out after 4 years, do not buy. Works great when it works but completely dead after 4 years. I purchased the 5 year warranty and they "denied" the claim. Do not buy, buy anything else but a samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChristopherPaiva,
Thank you for your review. We are saddened that your gas dryer no longer works, which is not ideal. I understand how essential it is for you to fully utilize the dryer's potential.
We like to inquire further about your concern with your dryer so we can assist you better.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144856150, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
