Customer Ratings & Reviews
- Model:
- DVG52A5500W/A3
- SKU:
- 6470433
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the 7.4 Cu. Ft. Smart Gas Dryer with Steam Sanitize+'s overall performance, quiet operation, and large capacity. Many appreciate its quick drying times, ease of use, and the helpful features including the steam function. Positive feedback also highlights the convenience of the smart connectivity features, allowing for remote monitoring and control. The attractive color is also frequently praised.
This summary was generated by AI based on customer reviews.
Not Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dryer not drying right so we will need it to be replaced.
No, I would not recommend this to a friendGood for price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes it leaves me clothes still damp. I don’t know if it’s the settings or if it’s because it’s eco friendly, but not as powerful as I expected
I would recommend this to a friendBrand response from Samsung
Posted .Hi Drea,
Thank you for sharing your experience with our dryer. Samsung intends to always provide convenience and satisfaction to our customers. I apologize if Sometimes it leaves your clothes still damp. If your dryer is heating but the clothes are still damp, your vent is probably blocked. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. And if your dryer ends after only a couple of minutes with soaking wet clothes, your moisture sensors could be dirty. And these are only some of the possible causes.
To make sure you're performing the right troubleshooting steps, first determine if your dryer has hot air at all, then we'll guide you through the steps to resolve your issue.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144263450
^Mila
- Pros mentioned:Noise level
Great Choice!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, so many setting features. High efficiency and super quiet.
I would recommend this to a friend Bring the heat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dyer doesn't get hot enough. The dyer has to run a long time to dry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are happy that you informed us about your dryer, Jille.
For assistance, I have shared a Samsung video link below about the dryer is not hot enough.
https://www.youtube.com/watch?v=LibK_OLFH4Q
Also, here's a Samsung link if the dryer cycle takes too long.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, please provide this reference number 1145113267.
^Rainly
Dryer works great but need more time to learn all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just started using so not hundred percent sure what all it does but so far works great.
I would recommend this to a friendOkay dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t dry the Best. Easy to hookup. Took awhile to be delivered.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Billy, I can definitely understand the frustration of purchasing a washing machine and it not meeting expectations. I am here to help. I have attached a link to a troubleshooting guide that may help with your concern on your dryer (https://bit.ly/3JN64XW). If the issue continues or you have any additional concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144050380) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Samsung continues to Disappoint
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just had the Washer Dryer set delivered to my house. Out of the box the Dryer has issues. The dryer drum is out of balance and makes a knocking noise. The Tech stated it was bad and would call in a replacement. I had bought a Samsung Refrigerator years ago and had issues, but thought would give them another go. Will update this review when I get the replacement dryer. Until then, when buying Samsung, be sure to get the extra coverage. They are still having quality control issues. The Washer seems to be working ok..... for now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Have a great day.
-John
- Pros mentioned:Capacity
Stays damp
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like that it is big enough to dry bed sheets in one load but you have to dry twice because after the first dry it’s still damp even on the highest setting.
I would recommend this to a friendBrand response from Samsung
Posted .We're thankful that you're part of Samsung, Cilla. We'll certainly get this resolved for you!
Most Samsung washers and dryers are equipped with a Bedding cycle for bulky items like comforters, duvets, pillows, blankets, and sheets. We have some general guidelines for washing and drying your bedding, so you have a basic idea of what you should do. Please check these details.
Care for your bedding items with your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00047247/
Overloading your dryer can reduce the drying performance; learn more about "The best laundry load size for your dryer":
https://www.samsung.com/us/support/answer/ANS00080262/
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
You may also watch our youtube video about "What to do if your Samsung dryer isn't heating or drying":
https://www.youtube.com/watch?v=LibK_OLFH4Q
Ensure to select the correct cycles and settings based on what is drying. For more information, see our guide for "Cycles, settings, and features on your Samsung dryer":
https://www.samsung.com/us/support/answer/ANS00051022/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145238315, to help our team pull up your information.
Have a great day!
^Chrystel
DOES NOT DRY!!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer does not dry. Sensor dry does not work. 5 hours later and towels still not dry. T-shirts are taking about 4 hours and still not dry. Dryer is less than a month old and Best Buy refuses to so anything to help!! Hopefully Samsung can help because this is not acceptable!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tammy,
We can imagine how it feels to have a dryer that doesn't dry the laundry. Let us extend our help.
Please see the link below for the steps the clothes are not dry after a cycle. You can select the nearest issue, then watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
If, after following the steps, the issue persists, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147424696, which will help our team pull up your information.
^Rainly
NO!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer has never dried well. Sometimes takes 5 hours to dry a load of towels.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GerardN, we aim to provide a hassle-free experience when using your dryer. Let us assist you.
Below is a link to help troubleshoot if your dryer takes time to dry. Please click on the embedded words.
Clothes are not dry after using Samsung dryer
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148732301) to help our team pull up your information.
Have a great day.
^Camille
Didn’t even last 2 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dryer I’ve ever bought. Had it since may of this year and it’s already broke. Thought it would be nice to get a new dryer after having ours for so long and I wish I could get my old one back. Had the old one for 10 years no problem. This one broke in 3 months. Samsung warranty sent someone to repair it then had to wait for them to order the part only to find out it didn’t fix the problem. Now we’re waiting for another part that may or may not fix the issue. So now we’re going on over a month with no dryer and 2 boys in school who pile up laundry so fast over a week.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tomb,
Thank you for raising your concern about our Samsung products. Here at Samsung, we always try our best to make our dryer work for your convenience.
To better assist you on this matter, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144897231) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Bad dryer, Horrible BB service
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer still under purchased warranty/insurance is no longer drying; weeks later still NO resolution; after his 2 minute assessment (& $280 later), tech has dictated CHANGES in coverage —all to BB’s advantage. Just say NO to this dryer & to BB new changes in their “ Total protection!”
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DrMom,
We can feel the frustration you have with this dryer. We are here to assist you.
We recommend checking the resources below for steps to take when the dryer is not heating. Please click
Dryer has no heat at all:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147236760), and it will help our team pull up your information.
^Rodel
Good Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Drying larger loads or towels/blankets takes a little longer than expected and I usually have to add some time to the presets but over all very happy with it.
I would recommend this to a friend2 yrs 9 months and done
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had unit for 2 yrs & 9 months. Problems from the beginning. Now looking at $698 in parts and labor to fix coil and heating valve. I would not recommend to anyone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kuch, we understand your frustration about the coil and heating valve needing to be replaced. We want to speak to you directly to provide support and see what options we can offer to fix your dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147655730) to help our team pull up your information.
Have a great day.
^Camille
Misleading info
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s happened 2nd time - your site shows that item is in stock - and store doesn’t have it That’s wrong - ready to give up on Best Buy’s
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Brand new and not working properly.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excited to get a brand new gas fryer to match our existing washing machine but the downfall so far is that i got thebdryer hooked up and ready to dry some laundry only to find out that the dryer isnt working properly and now i have been waiting almost a month to get the new dryer repaired. Good thing its under warranty but this isnt off to a good start...
No, I would not recommend this to a friendBrand response from Samsung
Posted .We'll gladly take a look at this for you, JustinS.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145774649, to help our team pull up your information.
Have a great day.
Melardo
Nothing worked on it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The time is already set it won’t go off cold. And I have tried to fix the heat mechanism by reading directions with nothing is working. I can’t work it from my phone either I can only do it from using the actual machine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand how essential it is to have a functioning dryer in our home. Let us help you.
I've included a link below with instructions if the dryer doesn't have heat. For more information, please click the embedded word "dryer's cycles, settings, and features.".
The dryer has no heat at all.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146994741) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Wouldnt buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed it doesnt seem to know what more dry means. Bed linens are wrapped into a ball. Much perfer the LG I had before. Additionally, delivery was a major challenge as their third party vendor didn't show the first day for delivery and almost disnt the second day had i not called the cell phone number of a sales agent. BB CUSTOMER SERVICE COULDNT EVEN GET ANSWERS on day 1. Flip side is inlaws have a Samsung set they love.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Tryingtohelp, I understand how frustrating it may be when your new Samsung Dryer is not performing the best it can. I would like to provide you with some helpful guides to ensure your unit is performing the best. Please see links below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
https://www.samsung.com/us/support/answer/ANS00047247/
If you need any other assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144031787. We thank you for choosing Samsung in your home. ^Brad
Not so great.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer makes a very loud noise when we use it and does not dry the clothes efficiently.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you posting a review about the dryer, JocelynH.
There are some noises or melodies that we can turn off. You can check the steps to turn it off on the model's user manual link below on page 52.
You can check the closest noise that you are hearing to find the correct troubleshooting steps and be fixed with a little effort. I highly suggest checking this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Also, regarding the clothes doesn't dry, I will share the related Samsung links below.
Clothes are not dry after using the Samsung dryer: https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You can check the best cycle and settings: https://www.samsung.com/us/support/answer/ANS00051022/
Lastly, the laundry load size is important when drying clothes: https://www.samsung.com/us/support/answer/ANS00080262/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145155015), which will help our team pull up your information.
^Rainly
1/5
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had for three months and no longer heats. Samsung is giving me a hard time with their warranty process as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello OvertheVerizon,
Thank you for choosing Samsung for your Appliance needs. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Thank you, and stay safe!
Your Reference Ticket Number: 1144527999
-Angelica