Customer Ratings & Reviews
- Model:
- QN75Q90RAFXZA
- SKU:
- 6331771
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, with many saying the colors are amazing and the blacks are black. They also appreciate the easy setup and user-friendly interface. Some customers mention that the TV is a bit heavy and expensive, but they feel it is worth the price.
This summary was generated by AI based on customer reviews.
Qled TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is AWESOME. It is way smarter than I am. Still figuring out what it can do.
I would recommend this to a friendLove hate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is really nice but has 2 major flaws for the price bad DSE and no earc I am still contemplating returning or exchanging
No, I would not recommend this to a friendTV seems great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was set up by the Geek Squad. They did an excellent job. Very happy with the results.
I would recommend this to a friendGreat graphics, good tv to have.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, high resolution. Wouldn’t think twice about buying this brand.
I would recommend this to a friendNeed directions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need manual to understand functions to get the most enjoyable features.
I would recommend this to a friendNice tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only negative is the refresh rate, sometimes it’s very clear while watching certain movies. With they said it’s not horrible just noticeable at times
I would recommend this to a friendExceeds expectations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exquisite clarity, easy to use smart apps, exceeds all our expectations
I would recommend this to a friend4K
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product works well no complaints from me Best Buy is the best!
I would recommend this to a friendExcellent picture! Highly recommended!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are completely happy with both the tv and the purchase experience!
I would recommend this to a friendGreat Image
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV look is very sleak the image is super clear and vibrant.
I would recommend this to a friendWonderful TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very very happy with my purchase. It's great TV!..........
I would recommend this to a friendExcellent image.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not reflection the lights, that's so great,, liked.
I would recommend this to a friendMuch much better than the previous ,Q70
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommended picture and excellent viewing angle
I would recommend this to a friendGreat product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am super happy with my purchase of this product.
I would recommend this to a friendPoor Picture Quality-4K UHD programming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive TV with a marginal picture quality for 4K-UHD programming. Sansung was of no help-they "took over" the set remotely, agreed the the picture was substandard but could not offer any help. Currently using Geek Squad to further assist picture quality issue. Will update review afterr Geek Squad assessment.
No, I would not recommend this to a friendBrand response from Samsung
Posted .penguinsrock8,
Thank you for purchasing the Samsung 75" Class Q9R QLED 4K TV and for bringing your concerns to our attention.
I apologize for the unfortunate experience you had in trying to fix the picture quality issue.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
Should you need further assistance with advanced picture setting adjustment, please know that in addition to our 1-800-SAMSUNG number, you may wish to try connecting with Samsung TV Support via one of our other options:
1) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
2) Facebook Messenger: https://www.facebook.com/samsungsupport
3) Twitter: https://twitter.com/SamsungSupport
I hope we will be able to assist you with satisfactory solutions.
- Samsung Ambassador
Not sure how it gets great reviews
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For what is rated as the closest picture to a oled TV I don't know if I would buy one of those either. I'm disappointed with the picture on this TV and there is no way I would spend this kind of money if I had any idea of the disappointing picture you get on digital TV. I have called Samsung and they worked with me to reset the TV and made some adjustments to it but it's still doesn't have a clear picture. I gave it 2 stars instead of 1 because I love everything about the TV other then the constant out of focus picture. We have 3 other TV's in our home and they don't have any issues with there HD picture like this one does. The manager at the Best Buy where I purchased the TV has been patiently working with me and offered to take it back and get store credit for it or pick some thing else out but we live almost 2 hours away from store and there is nothing easy about returning a TV this big back to the store and I really wanted to figure out what the issue is with this TV but I don't see any miracles coming and I'm running out of time to return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ProV1x,
Thank you for sharing your thoughts.
I am sorry that you are not completely satisfied with the image clarity of your Q90R TV.
Here are some tips to help improve the sharpness.
1. HDMI cables are recommended for optimal HD viewing.
2. If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3. Adjust the cable box or satellite box's video output resolution to 1080i.
4. Look for a channel that is broadcasting native HD content. For over the air/cable antenna connection, try these steps to find HD channels:
Go to Menu>Settings> Broadcasting> Auto Program
You can configure the screen settings to your taste. Complete details can be found on page 95-96 of the eManual:
http://downloadcenter.samsung.com/content/UM/201907/20190701114654234/MUSATSCR-3.0.8_EM_MUSE_USA_ENG-US.pdf
If the picture still seems out of focus, please allow us to help you again with a solution.
You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver exceptional products and service.
- Samsung Ambassador
Dolby Atmos
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not pass through Dolby Atmos despite high price
I would recommend this to a friendGreat TV!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still learning how to navigate all the features and adjustments.
I would recommend this to a friendOk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really blown away by this television.I have the Samsung frame tv in my bedroom that picture looks much better
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nick,
Thank you for sharing your thoughts on our new 75-inch Q90R. I’m sorry to hear that the Q90R QLED Smart 4K TV is not meeting your expectations.
The Q90R series comes with Direct Full Array 16X⁸ Quantum Processor 4K and AI upscaling that delivers exceptional details, a billion+ refined colors, extreme contrasts, and more.
To better assist you with possible image and sound settings adjustments for an optimal experience, please call Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, thank you for taking the time to share your thoughts. Your invaluable feedback helps us continuously deliver better products and service.
- Samsung Ambassador
TV Doesn’t Work Already
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just picked this tv up from the San Angelo Best Buy on April 15th, 2020. I’ve had it TWO MONTHS and yesterday it died! I was watching it all day Sunday then went to bed.Woke up Monday morning, went into the living room to turn it on and it will not turn on! I’ve tried new remote batteries, unplugging it for a full 10 minutes, everything suggested on Samsung’s own website and nothing worked. I have a brand new tv that does NOT WORK!!! I’m livid!! And I do NOT blame Best Buy! They were great! I’m blaming Samsung for building garbage and selling it for over 5K!!! I will NEVER EVER buy another Samsung tv! Stick with LG! They are cheaper and the picture is just as good if not better!
No, I would not recommend this to a friend