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Customer reviews

Rating 4.9 out of 5 stars with 1033 reviews

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    Rating 4.8 out of 5 stars

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    Rating 4.9 out of 5 stars

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    Rating 4.9 out of 5 stars

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99%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,033 reviews
  • Rated 3 out of 5 stars

    Slow write speed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow when i Download stuff to this drive . My nvmb is faster when i download

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      DavidP:

      Thank you for purchasing the Samsung 870 EVO SSD and for your review. Your 2TB drive was engineered to deliver speeds of up to 560MB/s Seq. Read and 530MB/s Seq. Write.

      If you haven't done so already, you may want to use Samsung Magician to run Performance Optimization, ensure that your motherboard supports SATA III interface, check that all performance related settings are set correctly (cached enabled, AHCI enabled), and be sure you have the latest version of the driver.

      Please contact Samsung Memory Support directly so that we can better investigate your speed issue and assist you towards a solution.

      1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
      Available 9AM – 9PM EST (Mon-Fri)
      2) Email: [email protected]
      3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
      a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.

      We hope to hear from you soon.

      - Samsung Memory Samsung

  • Rated 3 out of 5 stars

    Samsung 2tb evo drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does not give a read and write speed like it advertised. It is slow drive. Wont buy it again

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      ThuyN:

      Thank you for purchasing the Samsung 870 EVO SSD and for your review. Your 2TB drive was engineered to deliver speeds of up to 560MB/s Seq. Read and 530MB/s Seq. Write.

      If you haven't done so already, you may want to use Samsung Magician to run Performance Optimization, ensure that your motherboard supports SATA III interface, check that all performance related settings are set correctly (cached enabled, AHCI enabled), and be sure you have the latest version of the driver.

      Should you need further assistance, please contact Samsung Customer Support directly so that we can better investigate your speed issue and assist you towards a resolution.

      1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
      Available 9AM – 9PM EST (Mon-Fri)
      2) Email: [email protected]
      3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
      a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.

      We hope to hear from you soon.

      - Samsung Memory Samsung

  • Rated 3 out of 5 stars

    Rating

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m was defective had to return idk if product is good or not

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      EdwardR:

      I am very sorry to see that you encountered issues with the Samsung 870 EVO SSD and have returned it. Your feedback is very important to us and will be shared with our product team.

      Should you ever decide to give Samsung SSD products another try and have concerns or questions, please know we are always here to help.

      1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
      Available 9AM – 9PM EST (Mon-Fri)
      2) Email: [email protected]
      3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
      a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
      b) Manuals & Software
      c) Warranty Info
      d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
      e) Contact Us

      The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      We hope you will consider Samsung again in the future.

      - Samsung Memory Samsung

  • Rated 5 out of 5 stars

    Speed is Key

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that once I loaded my bios onto it from my original HDD it immediately sped the computer up. So far it seems to be a non-negotiable upgrade for me.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    overpriced but usable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After buying this i noticed new egg had a 4tb unit for the same price

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      JohnR:

      Thanks for choosing the Samsung 870 EVO SSD. I hope that your SSD is meeting your expectations, however, we are always here to help should you have any questions or concerns about this product.

      1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
      Available 9AM – 9PM EST (Mon-Fri)
      2) Email: [email protected]
      3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
      a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
      b) Manuals & Software
      c) Warranty Info
      d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
      e) Contact Us

      The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. Thank you for choosing Samsung!

      - Samsung Memory Samsung

  • Rated 3 out of 5 stars

    Lame

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Failed after a year and a half of use, is now a brick.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      TheOneNeoLok:

      I’m very sorry for the difficulties you’ve experienced with your 870 EVO SSD. We completely understand your frustrations, and we are here to help.

      Samsung stands behind the quality and performance of every 870 EVO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.

      Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.

      1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
      Available 9AM – 9PM EST (Mon-Fri)
      2) Email: [email protected]
      3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
      a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.

      We look forward to hearing from you soon.

      - Samsung Memory Samsung

  • Rated 1 out of 5 stars

    Honestly, got roped into buying this.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The employee I was talking with, roped me into buying this SSD when I wanted an nvme style SSD, which the motherboard in the PC I built a few years ago, has a slot for.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Slayer:

      We appreciate you sharing your experience. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.

      Should you ever have questions or concerns regarding your SSD, please know we are always here to help.

      1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
      2) Email: [email protected]
      3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

      The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      Thank you for choosing Samsung.

      - Samsung Memory Samsung

  • Rated 1 out of 5 stars

    Won't Boot after a Clone job.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not Clone my new Samsung 2TB Hard drive using Samsung Magician or NTI using Win-7 or Win-10 desktop computer's to this new 2TB SSD. Also tried Acronis. Now none of my computers will even recognize the new SSD Samsung drive. It will not boot up either. This is the 2nd Samsung SSD that would not boot up after cloning. Three other Samsung SSD's worked fine for Win-Vista and Win-7 and Win-10. I will be returning this one to Best buy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      RogerK:

      Thank you for sharing your review of the Samsung 870 EVO. Samsung stands behind the quality and performance of our SSDs with a limited 5-year manufacturer’s warranty when purchased brand-new from an authorized dealer.

      If you have not returned your drive yet and want to troubleshoot your issue first, please contact Samsung Customer Support.

      1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
      Available 9AM – 9PM EST (Mon-Fri)
      2) Email: [email protected]
      3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
      a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.

      We hope to hear from you soon.

      - Samsung Memory Samsung

  • Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Nice i like this hard drive, 10 outta 10 would purchase again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with the services

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vary professional and a good working knowledge of my lap top.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ssd

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hard drive. No issues. I would purchase again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not trust Samsung 870 EVO

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After almost two years it stopped working and my laptop ro s not boot up and even I removed from my laptop and connected to another laptop but my laptop does not recognize it. I lost a lot of important data. I need to recovey data now.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      MostafaO:

      I’m very sorry for the difficulties you’ve experienced with your 870 EVO SSD. We completely understand your frustrations, and we are here to help.

      Samsung stands behind the quality and performance of every 870 EVO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.

      Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.

      1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
      2) Email: [email protected]
      3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

      We hope to hear from you soon.

      - Samsung Memory Samsung

  • Rated 4 out of 5 stars

    Easy Use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    software made data transfer easy. Only a couple small glitches afterward

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great storage drive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great storage drive for a fantastic price. Plenty fast for a storage drive, Easy to install and hook up. Samsung's SSD software is easy to understand and use. I ran a performance test on the drive and it had numbers that matched the published specs almost exactly. I would definitely recommend this SSD for a multiple of uses.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Meh

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Failed in 9 months. Samsung was not very interested without inconveniencing me greatly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    pc is Dead .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pc is Dead .pc is Dead .pc is Dead .pc is Dead .pc is Dead .

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Kenneth:

      Thank you for sharing your review of Samsung’s 870 EVO SSD. We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class product and service.

      Please feel free to reach out to Samsung Customer Support with any further comments, concerns, or suggestions you wish to share. If given the chance, we would love to make things right.

      1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
      Available 9AM – 9PM EST (Mon-Fri)
      2) Email: [email protected]

      We hope to hear from you soon.

      - Samsung Memory Samsung

  • Rated 5 out of 5 stars

    Samsung is the best drive around.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased other Samsung drives with zero issues. That is why I continue to purchase Samsung products, they can be trusted to last a long time. I just had a 1 TB Western Digital SSD die on me after 3 years it was still under warranty but the issues is if you cannot access it then you cannot erase it either, so I had to bite the bullet and not return it for a replacement. Very angry and lost all my data. And I was just using it as a backup drive, so it was not like I was gaming with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade for any pc with a spiner drive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely easy to setup. Totally changed my PC to an amazing machine again. Worth every scent and i didnt need to install a single app. Very pleased with the pickup secure so nobody can pick up the purchase but me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great storage

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing performance for an SSD. Samsung is definitely the best SSD provider out now, and this speeds up your file management significantly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best deal for space and speed.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. Easy to install and setup. Up and running in less that 30mins. Transfer rates are very fast. Tested with cyberpunk

    I would recommend this to a friend
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