Customer Ratings & Reviews
- Model:
- QN98Q80CAFXZA
- SKU:
- 6543837
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the 98” Class Q80C QLED 4K UHD Smart Tizen TV (2023), especially regarding its excellent picture quality and brightness. Many appreciate the large TV size and find it easy to use. While the installation process receives positive feedback, there are a few complaints about the delivery service.
This summary was generated by AI based on customer reviews.
98 inch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Geeks set-up was excellent. Best Buy service was well coordinated.
I would recommend this to a friendCustomer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best customer service ever in a retail store. Very knowledgeable and courteous.
I would recommend this to a friendAwesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV…………………………………………………Very Happy with it!
I would recommend this to a friendSamsung 98’ TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV, well done to Best Buy and Samsung. We will return soon for the 85’.
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every penny spent on this TV. Can’t wait to watch college or NFL football on it this fall
I would recommend this to a friend98 inch Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy’s 98 inch Samsung TV is great. Robert and Eein did a wonderful mounting it on my wall and setting up my streaming system.
I would recommend this to a friendGreat tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, lighter then it looks, easy to install
I would recommend this to a friendSamsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. Great customer service at Best Buy!!!!!
I would recommend this to a friendGarage party football!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome TV addition and fills the space we intended. Looks even better installed that we could have imagined.
I would recommend this to a friendGreat Service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My sales person Nate was unbelievably helpful. Very knowledgeable and extremely kind.
I would recommend this to a friendVery fustrated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience- order placed 5 times ... two TV's were broken and had to be returned- completely frustrated!!! the The third tv finally worked- extremely annoying for spending $5,000.00 the first order was sent to wrong address 2nd order - broken tv 3rd order--- incorrectly labled as only a pick up 4th order tv delivered ----- this TV was broken as well 5th order--- 3rd tv was finally installed and functioning
I would recommend this to a friendBrand response from Samsung
Posted .JosephB,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Great Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service !! Best Buy associates were very courteous and responsive
I would recommend this to a friendBeautiful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Beautiful display. It's like being at a theater.
I would recommend this to a friendGreat tv!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied! And the setup crew did a great job also!
I would recommend this to a friendGreat experience 98 inch install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review. I showed up on time installed and was a great experience
I would recommend this to a friendTV Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome TV, pleased so far. Can wait to get 4K input from all sources
I would recommend this to a friendState of the art
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came as advertised First class product and delivery
I would recommend this to a friendNot real happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok. Still not set up correctly after four geek squad visits
No, I would not recommend this to a friend- Cons mentioned:Delivery
Terrible Customer Service (or lack thereof)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First they delivered the entirely wrong TV. Then no one ever called me back to reschedule delivery even though they promised they would. When I was finally able to track them down hours later, they refused to expedite re-delivery and moved me to the back of the waiting list. I then had to wait FOUR MORE DAYS without a TV before they finally delivered the correct one. Ridiculous, this isn’t 1987. TV works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Patrick,
Please know you are leaving a review for the Q80C TV, not the delivery provided by Best Buy. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
GEEK SQUAD AND GETTING WHAT YOU PAID FOR
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WE BOUGHT THE 98" TV FROM BEST BUY AND PAID GEEK SQUAD TO INSTALL IT. FIRST TECH FROM GEEK SQUAD WAS RUDE AND WAS SENT AWAY. 2ND TEMA CAME WITH THE TV AND ONCE INSTALLED THE RMEOTE AND WIFI DID NOT WORK - I HAVE BEEM STRUGGLING FOR DAYS ON END TO HAVE GEEK SQUAD COME AND CHANGE IT TO NO AVAIL. BEST BUY TECH SOLD ME THE PREMIUM PLAN AND IT IS ALL MONEY MAKING EXERCISE - ONE SHOULD BE VARY OF USING GEEK SQUAD
No, I would not recommend this to a friendBrand response from Samsung
Posted .GurmeetA,
I'm sorry to hear of your Best Buy experience. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Please try these steps which may help resolve the remote issues you're having:
1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will reset the remote.
2. Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected
If you’re still experiencing issues with the remote, please also try the following:
- Unplug the TV for 30 seconds, and plug it back in.
- Try moving closer to the TV and re-pairing.
- Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery
- Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now
I hope the above helps. Should the issue persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
