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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Open until 10 pm
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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 1653 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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98%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 1,653 reviews
  • Rated 5 out of 5 stars

    would recommend to a friend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend to a friend. I purchased in store with great help from the staff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Online Order for Pickup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered online, picked up at store. Easy peasy. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WONDERFUL PRODUCT! I would recommend 10 outta 10 times hands down!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fast as heck boiiiiii

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OVERKILL, just how I like it. Loads everything stupid fast. My 300GB modded game loads in maybe a minute, two max.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best SSD around

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent SSDs but the only downside was i had to buy a heatsink for it. My local Best Buy didn't have any others with Heatsinks or were 2tb so i got this one and it works wonders.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The new speed champion.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm going to find out if Samsung used quality memory chips in their new flagship NVMe drive. I'm pretty sure they did. I bought one for my OS and I'll use the now lower priced 980 NVMe drives for storage. Thanks Samsung

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    YES

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its big its strong it fast just buy it i did and i dont regret it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gold standard

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best m.2s on the market, highly recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    do it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    would love to have had more storage but there isn’t anything available yet, good purchase and was really easy to Install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SSD for gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    people in electronics helped me find the best one for my needs, and the one that was actually on sale at the time :) super friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    title unnecessary

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality, easy buy, no headaches. Knew what I wanted and the staff made it easy to find in the store. In and out in less than 10 minutes with exactly what I wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good m.2. Always have trusted Samsung for storages

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wished it was the 4tb, everything seems to be larger and larger file size these days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic ssd

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great after installing, super fast os boot times and all of my games load a lot faster than ever before

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as a ssd should

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The thing works as intended, gives you plenty of extra room and download speed are very quick. Have had over a month now and works great. Only issue was installation went complicated on the software side and took some time to fix.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super fast

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from external ssd this thing is a game changer. Everything is almost to fast, had a hard time getting into Bios first few tries because boot up is almost instant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Speed for 2023 Asus M16

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This drive was perfect for my 2023 Asus m16 only thing im confused about is once placed into my system says unknown driver when used in the samsung magician app

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy Atlantic Center sold me a counterfeit SSD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WARNING! The Atlantic Center store is selling counterfeit devices made to look like the real thing, but the products do not work. However by the time you figure out the sold you a counterfeit device the return window has ended and they will not help you. The sold me what looked like a new, in-box Samsung SSD drive which sorta worked for a couple of hours, the always corrupted all the data on the drive. I worked with Best Buy support, Geek Squad and Samsung support, but no one could make the drive work. When I asked Best Buy for a replacement, they told me it was now past the 10-day return window and they would not replace it now refund my money. They said my only option was to send it to Samsung as a warranty claim. But when I sent Samsung pictures of the drive they said it was missing their authentication label, therefore the drive was counterfeit and they would not honor any warranty. I went back to tell all this to the store manager and her reply was "since it is past the 10-day return window we cannot help you." When I asked how to contact her boss, she told me I had to call the 1-800 customer service line. When I did that, the agent told me that they are part of the online group and since I picked up the product at a retail store I can only talk to the store manager. They have designed the perfect "pass the buck" system within their own company. One of the store employees literally told me that the problem with counterfeit devices being sold to their customers was happening more and more frequently. But apparently they don't care what type of product their customers end up with, as long as they get to keep the customer's money. What a racket.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      DouglasT:

      We appreciate you sharing your experience. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
      Please do reach out to us again should you have any questions.

      1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
      2) Email: [email protected]
      3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      ~ Samsung Memory Samsung

  • Rated 5 out of 5 stars

    Worth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The download speed is great. I get anywhere between 300-700mbps when downloading something from steam.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality SSD

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the drive you have been looking for, amazing load times for my games and boots up so fast from turning on

    I would recommend this to a friend
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