Customer Ratings & Reviews
- Model:
- VS20A9580VB/AA
- SKU:
- 6535152
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the BESPOKE Jet Cordless Stick Vacuum highly for its suction power, battery life, and lightweight design, making it easy to use and store. Many appreciate its design and relatively low noise level, highlighting its convenience as a cordless vacuum. However, some customers have expressed concerns about its cleaning performance on carpets and the size of the dustbin.
This summary was generated by AI based on customer reviews.
Too expensive to last only 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Puchased this Sept 2023 (2 years ago). Stopped charging, display on the vacuum went dark. Best Buy couldn’t help because it was 2 months out of support period. Samsung told me to replace the battery even though they could not guarantee that would solve the problem. Replacement battery is $400. Save yourself a ton of money and just get something from Amazon that you won’t feel ripped off throwing away in 2 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarkB,
Thank you for taking the time to share what happened. We understand how important reliability is for a vacuum you use daily, and we're fully willing to help you look into the charging and display issue you’re experiencing with your VS20A9580VW/AA.
To review the situation further and determine the best next steps for your unit, please reach out to us through any of the channels below, and our team will be ready to assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151548156) to help our team pull up your information.
Thank you.
^Camille
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working 3 months into having it. Samsung “warranty services” is a joke. When you call you talk to some Indian individual that barely speaks English. After contacting and trying to get the item checked out numerous times, warranty ended up expiring. Will never recommend Samsung! Paid 600 for junk. I think the motherboard/computer element went bad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to know more about what occurred with your Samsung vacuum and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Mediocre at best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth 600 dollars I’m so sad I missed the deadline to return it. There is absolutely NOTHING special about it..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Stephanie, thank you for sharing your input about your vacuum. We want to speak to you directly and get more information about it so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147159591) to help our team pull up your information.
Have a great day.
^Camille
Horrible service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never delivered. Still in resolved!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille