Customer Ratings & Reviews

While the BESPOKE is fabulous on hardwood. On carpet, it is clumsy and tough to control. If I could return it, I would. Be warned, it is heavy and takes strength to maneuver. I wish I had bought the Dyson stick as it is lightweight and easy to carry.

I’ve purchased this vacuum on April 2 2025, my friend has the AI version and I really liked it, just couldn’t justify spending extra few hundred dollars on AI. Well, maybe I wish I had. There’s few differences between them, not just the AI. There’s no light on the vacuum floor brush, it not a deal breaker, but I wasn’t aware that I wasn’t getting one. It really helps to see every little hair and dust on the surface. More importantly, battery life.. it’s horrible. I get 7 minutes when on jet mode, 15 minutes on medium.. I can’t finish vacuuming my house without recharging it ?! I really thought I was getting a better product for the $$$ I’ve spent. Very disappointed

Only really works on hardwood floors. It is ok but not a great product. Wish it had more power

[ SUMMARY ] Poor cleaning performance on carpet. Clean Station dumping is not great. I would not recommend this vac, especially in households with furry pets. [ CLEANING POWER ] While the Bespoke Jet does OK with bare floors and low/no-pile rugs, when it comes to pulling up hair, fur, and dust from medium-pile carpet, it performs poorly. I’ve used many cordless stick vacs, and the performance of this vac for me is easily among the worst. On a carpet run with this vac on ‘MAX’ setting, it picked up less dust, hair, and fur than another stick vac that I immediately followed up with afterward, vacuuming the same carpeted area. Reiterating just to be clear, the Bespoke Jet vac failed to pick up *most* of the detritus in my carpet. With other vacs, the power of the roller tends to result in easier pushing, in some cases even being slightly self-propelled, but this vac’s roller doesn’t seem to offer the same advantage. It requires a good amount of manual force to maneuver the vacuum. [ CLEAN STATION ] The big gimmick here is the vacuum-powered dump built into the station. The idea sounds great, but this just didn’t work well for me. The problem is that dust, hair, and fur tend to collect around the metal mesh grille filter inside the dust bin of the vacuum cleaner, and the dumping mode of the Clean Station is insufficient to pull this mess out, thus requiring manual intervention to fully clean out the dust bin. This was not an issue with overfilling the dust bin (which has a pretty low capacity, by the way), and I didn’t vacuum up anything wet, damp, or sticky. Neither the vacuum itself nor the Clean Station offer a place to store the included combination brush and crevice accessories; it seems users are expected to waste more money and space on their separately purchasable accessory cradle for that convenience. Probably a unit fluke suggestive of poor quality control, my Clean Station tilts very visibly to the left. Using a level tool, I verified the base of the station to be level, then confirmed the top of the station to be quite un-level. [ BATTERY ] The battery runtime seems mediocre. It seems to get about 15 minutes of runtime at ‘MAX’ setting. The ‘JET’ setting really chews through battery charge and is thus only useful for spot cleaning. Fortunately, the battery is hot-swappable allowing for extended cleaning if you have multiple batteries, and theoretically allows for extended product lifetime compared to vacs with non-replaceable batteries. The run-time available from the battery is visible on the built-in LCD screen while using the vacuum, and the current charge level is visible when the vacuum is docked and charging. The battery seemed to charge reasonably fast, about an hour for the last 40%, for example. [ OTHER ] The adjustable length of the main pipe is an unusual but nice feature. It gave me a reasonably comfortable length when extended for main use, and the shortened length was helpful when cleaning stairs. The quick and easy thumb access to power and suction controls on the handle are very nice. Many vacs place these control in much less convenient locations. Unlike many stick vacs, the roller continues to operate while in a fully upright position. This helps when vacuuming carpeted stairs. While it’s possible to empty the dust bin without the use of the Clean Station, this doesn’t seem designed with that option in mind. The bottom hatch release button is situated on the rear of the dust bin, obscured by the main pipe when the dust bin is secured in place. It’s possible to access the button without removing the dust bin, but it’s probably better to do so first. Even then, the hatch release button was awkward to press and didn’t reliably release the hatch for me. The dust bin release button was even more awkward to use.