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Customer Ratings & Reviews

Your price for this item is $332.99
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The comparable value price is $349.99

Customer reviews

Rating 4.4 out of 5 stars with 56 reviews

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86%
would recommend
to a friend

Customers are saying

Customers are satisfied with the condition of the phone, describing it as excellent. They also appreciate the camera quality, saying it takes fast and great pictures. The price is seen as a positive aspect, with customers feeling they got a good deal for a new phone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-56 of 56 reviews
  • Rated 4 out of 5 stars

    Good for used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the size of this phone. It has a lot of good everyday use features.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    has everything that I expected, best cell that I ever had

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my 84 yr old grandmother, she likes it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a very good phone does lots of things lots of memory

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great. I love it. Great workers. Very respect ful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well for refurbished phone. No problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone has good features like the camera on both side

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great phone and tablet. Lots of fun, clean picture

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great new phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is lot better than the one I had it is a lot faster

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Skeptical about Best Buy pre-owned products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks to me like Best Buy does not even bother fully inspecting pre-owned items before selling. This was my third certified pre-owned item purchased from Best Buy and like first 2, I ended up returning it because it was completely broken out of the box in terms of functionality. Never recommend buying certified pre-owned electronics from Best Buy. First two were laptops.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bummed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The back of the phone is also glass. Enough said. Get an 8 instead

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Didn't work properly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this pre owned certified phone. It didn't work for my cricket chip I had to get a new phone.. Luckily they gave my credit for it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Phone is defective already sent it to Haiti

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone has a factory defect the person can bearly use it ....it seems that the phone sensors are not working properly. I was thinking about buying another phone from you guys but for no reason I would because I can bearly communicate with him through the phone.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Bomb

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was so good in fact, we crowned it the "best phone of 2016". And even though the Samsung Galaxy S7 Edge has now been superseded by the Galaxy S8 Plus, it's still a top-notch smartphone. ... The rear of the phone is curved too, making it sit nicely in the hand. It's waterproof

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Slow/Overheating/Poor Battery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Immediately upon taking out of the box I simply compared the speed with my current $70 LG. Browser loading speed was slower with every webpage. Opening apps was also slower, especially when opening phonecall app and making calls. Phone began to get VERY hot very quickly. And the battery life went from 51% to 31% after very minimal use. So of course, I put the phone back in the box to be returned.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good price great phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very please with my phone would recommend it. Great

    I would recommend this to a friend
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