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Customer Ratings & Reviews

Your price for this item is $1,170.99
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The comparable value price is $3,899.99

Customer reviews

Rating 4.3 out of 5 stars with 178 reviews

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Rating by feature

  • Quality

    Rating 2.6 out of 5 stars

  • Value

    Rating 2.5 out of 5 stars

  • Ease of Use

    Rating 3.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers express satisfaction with the Family Hub 2.0 refrigerator's smart features, particularly the Family Hub, which they find visually appealing and functional. They also appreciate the design, music capabilities, and screen quality. However, some customers have concerns about the ice maker.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 178 reviews
  • Rated 3 out of 5 stars

    Small compartments, delivered incorrect model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The door compartments are very small and illogical for fitting basic items. Best Buy delivered the previous model and is replacing with newer model. Look forward to seeing the newer model. Touch screen is simple and nice concept

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    Completely BROKE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We started having issues with the ice machine. It had a frozen sheet of ice inside & stopped making ice completely. Shortly after that the freezer stopped. Samsung sent out technicians 3x to try fix it. After the 2nd visit my refrigerator stopped working. During the 3 hour visit on the 3rd trip I was told it could not be fixed. It’s been 2 weeks now. A ticket was issued with Samsung & it took 5 for Samsung to complete the notes to issue a store credit. The store credit will take an additional 5 days to approve. I’ve lost food but more importantly ALL MY BREASTMILK!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Our Jian-Yang

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From Silicon Valley. Bought this friggin fridge and it’s a beast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gadgets on big display doble French doors allowed extra space for big plates like pieces of lamb or pork , looks incredible

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like the fridge i just wish i can adjust the shelves more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Looks and Function

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great. Works great. Compliments from everyone that sees it. It was easy to level off and the tablet layout is easy too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yessss

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have! I love it and set up was easy!!! Great price as well!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is beautiful and cools well. My big problem is the software.It took 30 minuets to get it to connect to the right access point, it kept wanting to connect to my bridged modem instead of my router. I had to reboot all of my internet equipment to correct it. Second is the family hub. It needs a lot of work, it took over two hours to get it connected to my cell phone. If you visit a website that is not http you get a warning. There is no way to change the setting, You cannot copy urls from the calendar to the browser this really sucks. Over all for the money spent it's not worth it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am still learning how to use it to its full capabilities and anytime i learn something new it is mind blowing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this fridge has been an excellent purchase. Set up is easy. The flexibility of the zones is a big plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how it syncs with my phone. Can create a shopping list or just view the inside while at store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product very good price really recoment this to any body

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge works just like advertised. All the apps work good and the features are amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Family Hub is an awesome fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like all the features and apps for the screen. We purchase Samsung when possible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eye catcher

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is awesome!! Literally everyone who stops by is amazed by it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have really enjoyed this refrigerator it no only looks good it is extremely functional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Refrigerator!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of technology with this refrigerator...some over kill but still cool nonetheless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Refrigerator and the built in smart hub is the best feature on this .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say my husband and I made a great choice by choosing this refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator basically has tablet in the door and dose anything you want

    I would recommend this to a friend