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Customer Ratings & Reviews

Your price for this item is $3,499.99

Customer reviews

Rating 4.5 out of 5 stars with 186 reviews

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Rating by feature

  • Quality

    Rating 4.0 out of 5 stars

  • Value

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers appreciate the Family Hub 27.7 Cu. Ft. 4-Door French Door Fingerprint Resistant Refrigerator for its spacious interior, smart features, and sleek design. Many customers mentioned that the refrigerator has plenty of room for everything, and they love the Family Hub screen and the tablet. Some customers also mentioned that they enjoy using the music feature and the camera to see inside the refrigerator. However, some customers have experienced issues with the ice maker.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 186 reviews
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge works great with the app. Make a shopping list to do list and save items on fridge. The voice activate bixby doesn’t work to good that could be better but over all good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung Family Hub is exactly what I was looking for. The plethora of features are amazing and it’s unique look sets it apart from other refrigerators. I love it and the amount of compliments I received have been awesome.

    I would recommend this to a friend
  • Cons mentioned:
    Bixby

    Rated 5 out of 5 stars

    Ahead of the Game

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing fridge with cutting edge technology. The whole family enjoys the features. We love that you can look inside while away. I would get rid of Bixby though, it's terrible at recognizing voice. Very limited on voice features.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had previous bought and older model and the ice machine kept freezing up. Found out it was a defect that was in the 2018 and prior models. Let’s knock on wood we don’t have the same issues. All in all though a great product.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Chiefs 15 1 $

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung not very good refrigerator has ice maker issues should of bought whirlpool when delivered the geek squad broke wire for camera and led lights went out in freezer

    No, I would not recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Samsung - Family Hub 27.7 Cu. Ft. 4-Door French Do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are only two of us but the size gives us great roominess for all we need. Great amenities: lighting, multiple doors, multiple cooling areas, and touch screen (that we still need to find a 10 year old to explain to us)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Refrigerator!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung Refrigerator has so many cool features that are very helpful, like being able to look up ideas for dinner, leave reminders for other family members. I highly recommend this Refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge, so advanced. Love the Apps and how organized my food is with the flex zone drawer. It gives you recipes with what the cameras see inside.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Leo3445! You couldn’t have picked a better fridge! I’m pleased to see that we were able to exceed your expectations, also I want you to know that you have our support at your fingertips, just reach out to us available via Facebook Messenger: http://m.me/samsungsupport Twitter: https://bit.ly/2pTYDc7 LiveChat or Email: https://bit.ly/2z9FXFrt or by calling 1-800- SAMSUNG if you have any questions ^Gaby Samsung

  • Pros mentioned:
    Music

    Rated 5 out of 5 stars

    Excellent Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is outstanding. So functional to keep up with every day things. I love how you can turn up the music and cook your favorite meal and look up a recipe to start something new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly - I thought this is a "toy" we don't need. Now can't imagine being without this. Besides the refrigerator being a refrigerator this also gives us the ability to plan our life and control things in an app which we thought we didn't need. Tasks are getting done, music playing while working, ring app for monitoring cameras, grocery orders and probably more to go later

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall good product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Issues with delivery time. Took over a month to have it delivered. I was already paying the credit card before I had a good working product. When it was finally delivered the door wires were cut so we couldn't use it till they delivered a new fridge. Luckily we had a spare fridge in the garage. The new broken fridge just sat in the kitchen unplugged and unusable. Store should've compensated for all the issues. Bixby keeps activating out of the blue. We've learned to live with the issue.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Old Tech Guy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's best you know what it takes to operate this techno bot my advice is u-tube, it does everything but the dishes. My wife Luvs it !!!! Lots & lots of room

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator with awesome features. Not enough space on left door and space is reduced by ice maker.

    I would recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    Love this refrigerator

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator! My family loves the using the hub as our family shopping list. App is easy to use and syncs immediately.

    I would recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    Great fridge!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridge. Great space to fit everything. The family hub is a great added item. So happy I picked this fridge!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't into the gadgets in this fridge at first. My husband wanted the fridge for the interactive front panel. I must admit, I do check the weather before heading out for the day. I know I could check my phone too, but it's easier to read on the big fridge instead of the small phone. The refrigerator was very quiet when running. Cleaning was VERY easy with only a wet cloth.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Great purchased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge comes with an in-built giant tablet.It really is a nice feature but too expensive

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Great choice family hub is my favorite too. Thank you for being the best part of Samsung. ^Shifa Samsung

  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Great refrigerator for

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator but we did just start having ice maker issues two years into owning it.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 3 out of 5 stars

    Ice maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm giving this a 3 star because my ice maker isn't working right. I can't pull out the tray which I did get the tray out once but now it won't and ice will not come out dispenser. Even when it did come out the dispenser it always comes out crush instead of cubes. My warranty is expired.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Very functional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still need a lot to learn and adjust to the HUB isn't very easy to set everything up, the fridge is nice and big

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi, RodB. We are always happy to help. To further support your concerns I'm including the link to the user manual (https://bit.ly/2QXM2hW) for basic setup. Thank you for choosing Samsung. ^Shifa Samsung

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