Customer Ratings & Reviews
- Model:
- NP960QHA-KG1US
- SKU:
- 11225614
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Solid Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop so far! My only issue was not having the option for 32 GB RAM.
I would recommend this to a friendGalaxy book
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love it, powerful and easy to use. Great for multitasking and schoolwork
I would recommend this to a friendSAMSUNG - GALAXY BOOK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, very efficient and in perfect condition
I would recommend this to a friendGreat Laptop!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this laptop! I decided to go with this one over the Book Edge 4. Of course the 360 mode to tablet is a plus, and Spen support is also great. The big beautiful amoled screen, snappy response, nice speakers and i love how this laptop seamless works with my S24 ultra. Overall no complaints! Thanks Best buy!
I would recommend this to a friendGalaxy Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! I've only had it for a little while so long term use can't be evaluated but so far so good! It's difficult for me to provide a breakdown at this time because I have not used it for long.
I would recommend this to a friendReally good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good product for multitask and studying, the pen works perfectly
I would recommend this to a friendFREIGHT BROKER
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy gave me excellent services. I recommend any any and everyone to get best buy protection. They back all my data on PC DEVICES. THEY SAVE ME TONS OF MONEY FOR REPAIR.
I would recommend this to a friendMy every day laptop!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My laptop is great, excellent performance. fast, efficient.
I would recommend this to a friendGreat 2-in-1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an excellent laptop for productivity and general use
I would recommend this to a friendI bought galaxy book 5pro 360 16in
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best place to buy electronic devices from.....
I would recommend this to a friendAmazing product for an amazing price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product for this price. Touchscreen amazing, colors are great. Fold it and it turns to a pad. And what’s more, it includes S pen. Nothing else can be said.
I would recommend this to a friendOrder cancelado
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it but at a lower price and an updated version.
I would recommend this to a friendWonderful computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought it for my son who is going to college in the fall. He loves it. He loves the pen, the way it connects to his phone.
I would recommend this to a friendSamsung computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung computer amazing big and worth it highly recommend
I would recommend this to a friendprice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it every day and the price is good for Quilty product
I would recommend this to a friendHappy Customer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Representative was knowledgeable and helpful and understood.
I would recommend this to a friendExtremely delicate screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! The screen is very fragile. I have had over 10 laptops through my professional career using them in a vehicle and in the field. I never broke one screen. This Samsung sits on our dining table when in use and is in a laptop bag when we are driving. The screen somehow got cracked, not sure how or when. I was told that the screen was due to abuse. If you buy this computer, treat it like when you buy eggs. I do love the computer just not the delicate screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day WilliamH, thank you for taking the opportunity to share your sentiments with us about your experience using the Samsung Galaxy Book5 Pro 360. We appreciate your candor as we work towards improving the functionality and durability of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer extended warranty options that would cover eligible devices. It's great for the unexpected situations like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in groceries. Talk about peace of mind! We recommend protecting your investments with protective cases and screen protectors, when available. If you would care to share additional feedback with us or if you would like any further assistance, please do not hesitate to contact Support. Thank you for being a loyal Samsung customer. - Debra
do not recommend i was a huge Samsung fan no more.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Regarding the price, this laptop is very lacking. the drivers and software have a ton of malfunctions. the shortcut buttons stopped working properly, Galaxy Buds headphones don't seamlessly connect as they did on my Galaxy Book 2, the screen does weird color changes while using certain full-screen videos in Chrome and 16 GB of RAM is just not enough for 2025 this laptop has been a huge disappointment wish I could return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Book5 Pro 360. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with whatever you may be experiencing with your PC, however, we need more details regarding what may be occurring with your PC before we can do so. Please feel free to reach out to Support at your leisure if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a faithful Samsung customer. - Debra
Seeking for a response to my needs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not been able to install my Microsoft document, since I installed it in previous laptop I purchased and now changed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JustinA, thanks for reaching out about your Samsung Galaxy Book5 Pro 360. Smart Switch allows you to easily transfer contacts, photos, messages, and other types of files. You can even create a backup for your old files using your Windows PC or Mac, and then transfer or sync your data onto your new Galaxy phone or tablet. Please check out, "Transfer data to a new phone using Smart Switch for Windows or Mac" to learn more. If you have any questions or if you would like any further assistance, feel free to reach out to Support. Thanks for being a valued Samsung customer. - Debra
Product not so satisfying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as per the expectation. Connectivity, refresh rate is not up to the mark. Not so satisfied with the product
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations Sriram, thanks for taking the opportunity to review your Samsung Galaxy Book5 Pro 360. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with whatever you may be experiencing with your PC, however, we need more details regarding what may be occurring before we can do so. Please feel free to contact Support at your leisure if you would like any further assistance with troubleshooting your PC. Thank you for being a dedicated Samsung customer. - Debra
