Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Model:
SM-N981U
SKU:
6422740
Your price for this item is $27.78per month
for 36 months; 0% APR

Customer reviews

Rating 4.7 out of 5 stars with 144 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the Galaxy Note20 5G 128GB's camera quality, battery life, and large screen size. Many appreciate the ease of use and the inclusion of the stylus, finding it a valuable tool. However, some users expressed disappointment over the lack of expandable memory. The phone's lightweight design was also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 144 reviews
  • Rated 5 out of 5 stars

    Perfect phone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! No complaints about my new Note 20.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my phone. And the color was in stock. Got a great deal

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Okay

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty awesome phone but battery life did suck. Other then that it was pretty good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone ever, likes the size of the phone, good product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good info to know, No sd card spot on NOTE20 5g

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the phone just wish i would have known that ONLY the ultra can use an SD card.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone and would recommend it to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung has the best products. This phone is great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my phone. Wouldn't trade my Samsung for anything.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung note 20

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm satisfied with the product. The only problem is there was no earphones included.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Note 20

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. Finally upgraded from my note eight.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New phone

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lost the other phone I had, this one is a replacement. Works great so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great features

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 4th Note phone. Good overall phone And awesome camera.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nicest phone ever, like the color also like the shape.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No external storage a deal breaker.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good device, however removing the external storage option (cannot use SD card) is unthinkable. The sales rep didn't mention and I didn't notice the lack of it when reviewing the specs. Had I know that, I would've chosen a different device.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Oh Samsung

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone from Samsung is alright, the screen gets scratched too easily. Really disappointed after a few days I’ve got it. The use of the phone is fine but if you’re getting any Samsung phone I suggest to buy the case and screen protector.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Dissatisfied

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed not too good for the price not good reception.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Production coordinator

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't have the slot for the SD card that my note 9 have

    No, I would not recommend this to a friend
  • Cons mentioned:
    Memory

    Rated 1 out of 5 stars

    just meh....

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No SD card slot, so had to return it for not enough memory to hold all my audio books and ebooks and music

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wish id gone with my first choice

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color is nice but still made too look super cheap. The note20 is a downgrade big time from a stylo 6 now that should tell you how bad the note is

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      I would like to thank you for providing this detailed feedback, Feliistar. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Kayla Samsung

  • Rated 1 out of 5 stars

    Not happy with best buy at all

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery does not last all day and there was such history in the phone I think they sent me a refurbished phone instead of new and also I paid the phone in full and I am told I owe a balance not happy

    No, I would not recommend this to a friend