Outlet EventEnds Jan. 19. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Your price for this item is $999.99

Customer reviews

Rating 4.6 out of 5 stars with 144 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers admire the Galaxy Note20 5G 128GB's camera quality, stylus functionality, and large screen size. Many appreciate the long battery life and fast 5G capabilities, finding the phone easy to use. However, some users miss the lack of a headphone jack and wish for greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 144 reviews
  • Pros mentioned:
    Battery life, Camera quality, Stylus
    Cons mentioned:
    Headphone jack

    Rated 5 out of 5 stars

    Looks good and is powerful

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very long-lasting battery, power to do so many tasks at once. Camera takes extremely clear photos/videos. The capabilities of the stylus and the many uses it has with note-taking, drawing, etc ups the game for this phone. Only drawback is must use wireless earbuds/headphones as there is no jack - but not a big deal given most people are wireless anyway.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Speed

    Rated 5 out of 5 stars

    Samsung Note20 5G

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been searching for a reliable and well designed phone for a while, 6 months or so. Finally purchased this new Samsung Note 20. Very happy with my purchase. It is a fast phone and not too big, perfect size. The only drawback is it does not have an SD card, but I hear none of new Samsung phones, S, does not have the card either. I hope they add that feature to their Samsung future phones.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Speed, Stylus

    Rated 5 out of 5 stars

    Happy Buyer

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I came from an S10+. This phone is great. It's similar in size to an S10+ and doesn't have the beveled edge so it's easier to hold than the S10+. It's also incredibly fast and I didn't think I'd like the stylus but I do.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Love it!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Order was fast and easy, received an amazing deal on the phone, pick up was super easy and convenient. The phone is amazing I love the screen size and all the extra accessibility the s pen gives. Sound is clear and loud, camera quality is great, so happy to have a flat screen again instead of the curved design of the edge. Super easy to use has to be my favorite phone I've had so far!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Speed

    Rated 5 out of 5 stars

    New phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone very easy to use great camera very fast as far as opening apps.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Headphone jack, Storage

    Rated 2 out of 5 stars

    There is no jack for headphones

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have done much more research on this phone before purchasing. The cons: It did not come with headphones! because there is no phone jack for headphones!!!!! There is no sd card! You can NOT replace the battery! The back of the phone feels very cheap & hollow. The charger does not have a USB side. The charger is so short! You cannot use this with most USB chargers like in the car, you'll have to buy an adapter for it. The pros: The sound quality is excellent especially compared to my old phone (Note 4). The clarity of images is great. In case you missed it... There is no jack for headphones!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Cindyloo, we would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Elizabeth Samsung

  • Pros mentioned:
    Screen size, Stylus

    Rated 5 out of 5 stars

    Great phone and not bulky

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Being a senior citizen, I needed a screen I could easily see.i do not need to use my cheaters when reading emails or surfing the web. Love the stylus. Still learning how to use it but so far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Stylus

    Rated 5 out of 5 stars

    Note20 5G

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my Galaxy S8 to this Note20. Initially it was a little overwhelming, but am glad I chose this model. It is smooth on the screen touch, apps are very responsive. I am enjoying using the stylus that comes with this line. Wished the Galaxy line had an inclusive stylus but that might compete too much with the Note line. Either way, a great phone! I would recommend anyone (I'm in the tech industry) to get this phone. Even those others that are creative may enjoy the phone. Even got it at a great price!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Good phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery life, great camera. Almost every phone I've had has been a Samsung. They always perform well. I upgraded from the Note 8 and its definitely a step up.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Speed

    Rated 5 out of 5 stars

    Love my Note 20

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Note 20, the looks and speed of this device have not let me down. I can browse the net fast and take amazing photos. If your looking for a new phone and 5g coverage, look no further.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great Phone

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new phone - I bought this phone to replace an older Galaxy 8+. I know the phone does alot more than I'm using it for but because I'm not really tech saavy - I can't really comment on the features of the phone that I don't use. However, the cameral feature is fantastic and produces very clear pictures. The sound quality for media is also an upgrade from my previous phone. the phone is very sleek and easy to handle. Would definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Stylus

    Rated 4 out of 5 stars

    Great size for viewing videos and note taking

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as an early Father's Day present for my husband. He enjoys its size and the fact that it has a stylus. It is great for viewing videos and writing notes.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    A very fast processor, great camara, notes.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cellular is the same as the S10E it is much faster, better camara, and the battery last much lomger. The note on the cellular is a very practicle idea that can be delated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone. Still serving its purpose and usefulness after more than 3 years. Does what it needs to do and more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung - Galaxy Note20 5G 128GB - Mystic Gray (Sp

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone! I love the reactiveness of the pen on the screen. I have always been a fan of the "Note." I took a big leap from the Note 4, which has lasted me forever, to this Note 20. The Note 20 is a fantastic phone and expect it to last as long as the Note 4 I have had for over 4 years......

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Quality phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is everything I thought it would be and more. I read a ton of reviews about and had some questions about it but they were put to ease after I got the phone. I use my phone for many things and it works great. People bash the camera but it was high quality pictures that I take. I'm not big into reviewing the design and placement of things because all phones vary and that's a personal preference.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone, and Black Friday made a great deal!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone! Great picture quality, fast processing speed, and 5G is awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Nice Upgrade

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the Samsung Galaxy 9 to this...so much nicer. Bigger and much faster and able to connect to 5G.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Happy with this device

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone. Responsive and more memory than my S9. Good camera and much better Bluetooth connectivity range.

    I would recommend this to a friend
  • Pros mentioned:
    Stylus

    Rated 5 out of 5 stars

    Amazing best phone I’ve ever owned

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone to replace my old broken phone. This phone wasn’t my first choice because of price but I have to say it is so worth it! I love it. All it’s features, screen recording blew my mind, where I can record whatever is on my screen and share it is totally convenient for me. The stylo is a feature my kids love for drawing on the notepad. And I am astonished it comes with office. I can do homework on the go! Super satisfied and I love it!

    I would recommend this to a friend
Sponsored