Customer Ratings & Reviews

WOW, this baby is quick! I haven’t read on the things I’m able to do with this phone yet! So far it has put a huge smile on my face and I’m enjoying it. I love the Galaxy phones. And the sale price over the Holidays was right on time! I get two days of use b4 charging! GREAT PHONE!

This phone is a Beast!!! you feel like you have a computer at the palm of your hands. very well made and has a nice size screen. works nicely with your home wifi. many features to list, bestbuy had it for a great price. they also have a nice color version. I recommend

Love the phone itself everything about it honestly besides the one dang thing that Samsung definitely should have never left out an SD card slot makes me even Slightly regret purchasing this phone

I hate to say it, but this phone is kind of bad. Here's why: 1) Audio Quality on Calls and music isn't just bad, its actively worse than it was for my S7, which was pretty low itself. It just doesn't hold up to the competitors. 2) A surprising lack of features like wifi sharing, actually working and good quality facetime, camera is aight but the photo editor is meagre, the basic preloaded messaging app sucks. Also wow Samsung are you really still doing the preloaded apps that I can't delete yet never use? To be fair, its way less than before. To be honest though, it still sucks. 3) I used to actually be proud of the fact that samsung had an aux jack. Now its gone. Why? But before some samsung PR hire or android bootlicker comes to their defense: there is no defense. Nobody wanted it gone. Those who lost it on apple phones years ago complained. There is space for it. The space that 'isn't there' is decidedly not there. Thats a choice Samsung, please own it and take your backlash. There is no actual extra functionality. Extra sucks when audio quality dropped from passable to exceedingly and noticeably poor between the S7 and the note 20 4) It's just too large. I get it, that's the trend. I have always been one of the largest people in my life. I'm not huge, but my handspan was measured at around 18 inches in highschool. I am known for having almost comically larger hands than most others. This phone is giant. It is more than annoying to maneuver, it is uncomfortable. 5) The usbc is cool, I must admit. 6) But here's an oversight: The dongle necessary to listen to music/talk on the phone/etc (which you'll want, since the basic out loud audio is truly horrible, honestly gross) on this device is poor quality, still has relatively bad audio on both ends, and overall either doesn't stay in or regularly glitches. I just want to go for a 1 hour run while listening to music without bluetooth headphones. Its not just because bluetooth is more expensive, but also because - you guessed it - bluetooth has worse audio quality than aux/physical connections. 7) I recognize that I'm harping on the audio. I believe that is fair. Why? This is a phone. The main purposes for me are music and phone calls. Both are beyond just subpar. They are non-functioning. Whether I'm getting a call from a friend in Salt Lake, UT or Asheville, NC or Baton Rouge LA or the Bronx, NY and anywhere else so far, I have been assured over the last year that, rain or shine, inside or out, this phone just won't do its main function. Its not even like the calls are dropping - the audio quality is just so poor that the sounds that do come through are unintelligible. I just want to be able to talk to my wife, who I've had to end a call with for the 3rd time in a row just vecause the quality was so bad. So close and yet so far. For the record, I had the S7 from from 2016 to 2020 Xmas time with the exact same plan/provider (Verizon), living in the exact same place. Now the S7 wasn't good, but it wasn't bad either. Kind of slow, but it got its work done at the end of the day. Kind of like me - because I also want to be crystal clear here: I'm no phone fanatic, I don't use my phone as often as most people my age. I use it daily, but only about half of the day (the other half it is genuinely not in use). I'm also not picky. As revealed above, I had the S7 for five years, got it as an upgrade from the old S5 with no complaints from me. I hope this really impresses upon any potential buyer that this phone, at least per my experience, is not worth it. In fact, it appears that it's more worth it for me to implore you not to buy this phone, even if it means not upgrading. It's just that poor in its performance. I'll never switch to Apple, but Samsung has a few more chances and then I'm donezo. At least being stuck with this device for a few years will help build character. That's not even a joke.

Battery and camera is excellent. I wish it had expandable memory though!

Everything is great! Picture quality ,camera ,the size of the phone ...,pretty amazing. Loved it !! Only worrying about the next software updates because they usually ruin the settings that I have now. Hope the updates doesn’t destroy the great qualities of this phone..

I've had a note 5, 8 and now 20. They just keep getting better. Good size for comfort in your hand but still a generous screen size. Fingerprint on the screen is much better than using the camera sensor. 8gb ram keeps up with everything you want to do, including playing Xbox remotely on your phone. Doesn't include a headphone jack but the USB C to headphone adapter is easy to get and works as well.

Beat phone I've ever owned! Has features and bells and whistles that make life on a digital device much easier and faster to access plus it's a Samsung which is about the best you can get for durability and reliability. Highly recommend!

Love this phone! It does everything I want and more! Android 11 update is available the second you boot it up and it takes amazing photos! You can even take a full 64 mp image for no reason

i love this phone, i had an iphone XR and galaxy s21 ultra but didn't fit my liking. this one in the other hand is flawless all around. best feature is the display and camera style. but there is muchore to it!

It’s been a year since we got this Samsung phone, and after being used everyday, we can say it has no problems so far. Still fast after many apps downloaded.

Good phone. I like that it's flat and not curved. I do wish the ppi density was higher so that text is sharper. I don't care about wireless charger, glass backs and all the other stuff people complain it doesn't have but I do think this phone isn't worth $1000. If you can get a good open-box discount, it's a win.

its a nice phone just got it today but 1 thing i will complain about it you are stuck with only the 128 gb of memory its advertised to expand up to 256 but you cant add memory

Excellent phone i love it better than the iPhone 12 pro max. Should of received more points as traded in my phone for a gift card to buy this. Pictures are amazing on the phone.

I purchased this phone but found out before unpacking it that it doesn't have a memory card slot, so you are stuck with 128 GB of native storage. It was a huge bummer, considering the high price, so I returned the phone. Samsung phones have always had this important feature, so I was very surprised that this model doesn't have it. In the store the phone looked quite cool:)

I love this phone so much. The cameras on this phone are top notch. I like to to take a lot of pictures and this phone takes them like a professional photographer would.

Bought for my dad. He loves it! User friendly for older non-tech savvy individuals. The stylus is also a plus. Customer service at this store is amazing! Above and beyond!

Beautiful phone with tons of great features. Screen is big and bright. Pen works great. Camera takes high quality photos.

The camera on this phone is phenomenal. I wish i could effort the ultra version. However, I am very Happy with this phone so far

AWESOME phone. I always been a a Samsung phone user. Droid davice are compatible with alot of electrical devices. I wish the phone had a expended slot for more memory.