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Customer Ratings & Reviews

Model:
EB-BG991ABY
SKU:
6446726
Your price for this item is $23.62per month
for 36 months; 0% APR

Customer reviews

Rating 4.5 out of 5 stars with 164 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 164 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    powerful with long battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, very happy with its performance and length of its battery, especially given the recent power outages!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like my new phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really great phone and I really like it. It is doing everything I want it to do very well. I do miss the headphone plug in though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The prices on the phone and the trade in value is the reason why I chose this phone. I would recommend to others as well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great camera but missing the MicroSD slot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and love the 30x camera zoom and totally flat glass screen. NOTE: Samsung is no longer putting MicroSD card slots in their phones. Keep this in mind when deciding how much internal storage you need!

    I would recommend this to a friend
  • Cons mentioned:
    No headphone jack

    Rated 3 out of 5 stars

    Still need help with my phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aside from the salesperson, who didn't do anything i asked. My phone already is at 28% full after less than a week, my battery life is half a day. I had to buy a charging tap, phone doesn't have a headphone jack. I do not know how to delete any apps I don't need. My photos are in three different locations. I really need some physical help who wants to help.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy S21

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to the S21 after having a S9 for several years. This phone is super easy to use and I'm very satisfied with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung S21 5g Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is a joy to us and has worked great! Service at Best Buy was very good! Overall I am very happy with the product and service.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Good review!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good phone abd very easy to use!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Upgrade phone.....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best upgrade phone I have purchased in a long time. The battery life is absolutely amazing as is the picture quality.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Samsung s21 5g

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone, great upgrade from my s10e. The size and battery is great

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Awesome Phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone! Boyfriend loves it. Camera has so many options/features.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    A great entry level phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A basic simple phone, just what I needed! It is quick and reliable and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Amzing camera quality and up to date technology. Good touch semse capability

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my wife and she loves it the sound and camera are far better than her S9+

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone! Good size, great functionality, and long battery life. A huge upgrade from the S10 I was using before. I wish it had a memory card slot, however. Camera works great, and I love the adjustments during low light settings. I've had the phone for over a year and no scratches! This is commendable given I have an infant and a toddler around...

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    good phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this phone is fast and easy to use. i had the s8 before i got the s21 and now I'm satisfied with this phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service from Best Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the phone, has the great Samsung features I wanted, only thing I wish it had a slot for a micro sd card. However the best part of this purchase was how easy Best Buy made this purchase. I went to the ATT store to see the phone options, but they were not really interested in helpme, and didn't have an S21 that i could see. Best Buy made it simple and easy to pick up. I will do all of my future phone shopping here.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Swanky phone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy this new phone and swanky color not to mention the camera on it is great!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Excellent phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent phone and it was easy to get used to as an upgrade to the S7.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fotos service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the service, and the product is in optimal condition.

    I would recommend this to a friend