Customer Ratings & Reviews

Love the phone as you would may expect. I'm a long time Galaxy user. Screen appears ever so slightly larger than the S9 I replaced it with and much larger than my S10e. Screen also appears much clearer. This could be from higher resolution or just simply it's new. Although I haven't played a lot with the camera it appears to take higher resolution shots right out of the box. It also appears to be faster and connects to devices quicker and with less hassle. Some minor cons, it does not come with a USB cable or a charger. Why would you not provide a charger? It only comes with a dual sided USB-C cable. fortunately I have plenty of chargers and even one computer with a USB-C connector. But I have many USB-C to USB cables and chargers from all the other phones I've owned. If this is your first phone though you may have to go buy these. Also, I wish this phone had the micro SD expansion slot. Fortunately, I got the 256GB phone. I do not believe 128GB is enough memory without an expansion slot, so be aware of that. Lastly, the phone is pretty new and I'm having trouble finding accessories. I wish there were more available, but I know eventually they will. In all, I am very pleased but I am also biased.

Love this phone! It is my first high end phone. Bought with a BB/ Verizon promotion. 2 year plan from Verizon. Speed, multitasking, memory, camera are all great. Battery life is good. 5G is nice when it is available. I am not all that fond of the Galaxy store, I prefer Google store. Phone does not come with charger, only cord. Case and screen protector accessories were on sale from Best Buy. Very satisfied with this purchase.

Replaced my wife's Galaxy S9 and honestly other than the camera there's not much difference for the average user. Message and phone are 90% of her usage along with a few basic on-line games. On the plus side it is fast and the display is really sharp. The additional on-board memory is a plus. On the down side - one MAJOR DISAPPOINTMENT that Samsung has eliminated the SD capability (other than via a dongle connection). That cost a star in this rating and I thought about knocking it down 2 stars. Overall a good phone and would recommend it for most folks.

So I am still trying to learn the camera options, but can tell you the camera quality is suberb!! Seriously. Crisp, clear and well lit. The phone is nice, but doesn't seem a whole lot different than my S8 that I traded in. I know that sounds weird, but I expected speed and something of a wow factor. It is very strange to get used to the volume and power buttons on the right side. Why do they do that? There used to be 5 screens which was overkill, but now there is 14!!!! Who needs all of these screens? Deleting most of them now. I stayed with Samsung because I really didn't want to 'learn,' Apple. Still glad I did, but don't understand any hype of 5g or this newer model OTHER than the camera.

I switched from an LG G6 to this Samsung S21 5G. I only switched to Samsung because LG is leaving the market & no longer supporting their phones. The Samsung call clarity is great, but honestly, I do not like anything else about this phone. The button are placed in a poor location & get pressed all the time, the screen is sensitive to the touch of your palm, but it take multiple attempts for it to unlock when using your fingerprint ID. On my LG, you touched the power button on the back of the phone for fingerprint ID & it worked flawless. On the Samsung, I get a full day of battery use, but would need a boost if I had to take a lot of pictures or videos on a trip. The phone is also smaller than expected, wishing I had gotten the S21 Ultra, but couldn't afford the larger option. Seems to me all S21 models should be the same size. Everything on here is a lot more hidden as well...hard to find things like app notification setting & the talk to text buttons are reversed from my LG. I also don't like that I have turned off all keyboard & swipe sounds/vibration, but when I'm in apps it still sounds/vibrates when I post things (yes, turned off in-app as well) & the same happens when I hit the power button or take a picture ro screen shot. Lastly, I also HATE that it syncs to my Microsoft Account (when I only use Google Accounts on my phone) & requires an additional Samsung account along with A TON OF SAMSUNG APPS THAT USE MEMORY & CANNOT BE DELETED, you just aren't aware until you transfer data from your old phone to the new one & then they immediately start loading. You also have to agree to all of the terms or your phone setup will not complete (insert MAD face). Overall, I'm NOT impressed with this phone or brand, it's functional, I'm stuck with it for 2 years & I miss LG so much already! Just giving my honest review and I've now had this phone for about a month.

Sharp pictures. Easy to set up. I've transferred pics, vids, and contacts from my previous phone and I still have plenty of storage 2 yrs after purchase.

Didn't want a big/Max size phone, so went with a more traditional footprint. However, the screen is absolutely fantastic and stretches the entire area so I don't feel like I'm missing out. The camera is piece of wonder and completely holds its own against my wife's iPhone 12 Pro Max camera (for half the price). Battery life also surprised me in a good way. During casual use (email, messaging, news), it's good for 2 days. Easy to recommend this one.

Nice upgrade from my S9. Best Buy handled all the transfer of programs and it amazed me that even my home and lock screens were transferred. There were only a few programs where we had to log in on the new device, but most worked without having to do so. I haven't messed with the camera too much, but I anticipate it working even better than the S9, which had a great camera. Pretty easy transition. We took advantage of getting the 256gb for the same price as the 128gb, which was already on sale. Win-win.

This is a replacement phone for my Galaxy S7 that I had to replace because the battery was giving up. It's snazzy, has lots of bell and whistles, but honestly I would have preferred to keep my old phone. This new one has 5G but it doesn't do me much good where I am. I guess it'll come in handy down the road? The size is good in that it's not too big. I carry my phone in a pocket of my jogging pants when I run and it fits well. I DON'T like the black hole on the screen top where the camera is, but I've gotten used to it some. I read that initially you could hide it through settings but that was removed. Overall, the phone doesn't feel as substantial as my old one--it's plastic now so that's understandable. Makes it lighter but it just doesn't feel as nice to me but that may change as I get more accustomed to it. The screen quality is great, functions are great, it's pretty easy to use although there's still a learning curve for me and a lot of features I'll likely never use or probably even know about. My major disappointment is in the sound quality for phone call. It's very tinny and that, from what I've heard, is just something you have to live with. I have gotten more used to it but it seems like on a PHONE they would make PHONE CALL AUDIO a more important feature. I've taken some pictures but I couldn't honestly say they look much different to me than the ones I took with my old phone, but I'm still new with this one so that's likely something I'll have to learn about. I think I got a decent price on it (the larger S21s are ridiculously expensive). I am unhappy that they no longer include a micro SD slot, supposedly because they needed more room for the extra camera stuff and the 5G, so I got the 256GB to hopefully compensate since I keep my phone as long as possible. There also seems to be something with Verizon phones in particular that omit that feature. It's a good phone, but I can't say it's a vast improvement over my old S7 since I can't use the 5G so speeds aren't hugely different. That opinion may change as I get more used to using it and find more things I can do that I'm currently not using. PROS: Slim, lightweight, good-sized screen, easy to use, lots of features, much better price than the high-level S21s CONS: Sound quality on calls is tinny, feels kind of cheap compared to my old phone, black dot on front screen is annoying, no micro SD capability

Upgrade from a Samsung 7. Nice pictures. faster. Battery is lasting a long time

I upgraded from an S7 Edge. I live in an area with absolutely no network coverage and rely on WiFi to send messages. Every time I leave and switch to the 4G network and return to ANY wifi location, I need to switch my default messaging service to messages+, restart my phone, then switch the default back to samsung messenger. I have not been able to find a solution to this and I've tried: resetting network options to default, resetting the router, resetting message settings, updating all applications. Otherwise, the camera is decent quality, the phone performance is much faster and came with 256GB of storage. I did have to uninstall and reinstall some apps, such as my VPN. It's been 3 years since I upgraded and the switchover to a new phone was much easier than it was then.

I switched over from being a long-term Pixel user. The price was tempting and thought I would "come back" and try Samsung again. I miss smaller phones and this one is just pushing the limit for me but still narrow enough to reach my thumb all the way across the screen. The hardware is great and I appreciate the smooth user interface and opportunity to customize. Very please to have much less bloatware than back in the days using my S7. Only reason I gave a 4 vs a 5 star is that I am disenchanted with the reduction in feature sets for those of us just wanting a smaller form factor--I would happily pay for a premium small Android device. Overall no complaints and given the choice would make the purchase over.

Quick action. Great battery. Loved that I got 256 gb instead of 128 for free.

The Samsung - Galaxy S21 5G 256GB is an exceptional Cell Phone with all the features anyone would ever want, and then some. Price is very competitive with all other phones of this quality. Samsung provided an App called 'Smart Switch' with which the sales associate was able to transfer ALL of the data from from my previous phone (Galaxy S6 Edge) to the new phone, including all E-Mails, Text Messages, APPs, Passwords, and ALL Photos and documents, which was a fantastic time saver. Would recommend to anyone desiring a full featured phone.

Very happy with the S21 5g. All day battery, good screen clarity and nice photos. No change in call quality. Been with Samsung for many years. Was concerned about the reviews mentioning hot batteries but this is not occurring with my phone.

The phone is easy to use. It is more compact than my previous Samsung (A50). The camera is excellent and it takes crisper pictures . The storage space is ideal as some many providers are requiring use of an app for ordering products.

Nice phone, with a great camera and plenty of storage. Battery is pretty good and last longer than my old phone

All good so far . It's faster than the s8 and has a great camera for pics and video.

I decided to get the base model phone this time instead of the mid or top end model. So far i have been very pleased and it takes up considerably less room in my pocket. Going from and s8+ this is essentially the same size phone but with a slightly larger screen. Battery gets me through the day and as a side note for any motorcyclists, i use this on a quadlock mount without the vibration dampener and have had none of the issues that some iphone users have experienced with image stabilization/camera

Perfect size! Easy setup and transfer. The battery life is perfect just like the cameras!