Customer Ratings & Reviews
- Model:
- SM-S938UZBEVZW
- SKU:
- 6612795
Rating by feature
- Display Quality
Rating 4.8 out of 5 stars
- Camera
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
to a friend
Best phone upgrade to date
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge step ahead of my previous phone. Battery life is great. Camera is awesome.
I would recommend this to a friendExcellent phone!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this phone. Its fast and takes incredible pictures and video.
I would recommend this to a friendGreat Phone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The storage and quicker processor is huge. Still playing with the new AI but so far it exceeds expectations.
I would recommend this to a friendS25 Ultra
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone. It was definitely time for an upgrade and well worth the money.
I would recommend this to a friendSamsung s25 ultra
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone!!! It's sleek, create beautiful images, and is loaded with power.
I would recommend this to a friendGalaxy S25 Ultra
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! The store did a nice job helping me get everything set up!
I would recommend this to a friendMy phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I so love this phone and all the features. I am impressed
I would recommend this to a friendAmazing!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute beast of a phone. Great weight, speed, functions. True iPhone killer.
I would recommend this to a friendAwesome phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this phone best one yet very fast and battery last all day
I would recommend this to a friendPhone upgrade
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best coutomer service at Bestbuy to upgrade my Verizon line.
I would recommend this to a friendI didnt get it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am sure if i got it this would be a better review but this is not the case. I did not get any alert on when this would come in. Took part of the preorder and after over 6 weeks of no update after getting the gift card bonus. I was informed my order was refunded and it qould take 5-7 business days before seeing it on my account. Well 3 weeks later nothing hit my account so i went back to the store and fhey said that the reason it qasnt was due to the girft card i got and that i can returned what all i brought with that which was not the case due to it being outside the return policy and they teied to put me on the best buy credit card which i knew was a fail. After talking to a customer service department rep she said i dont need to get those things refunded and that she gave me a copy of the reciept to get my money back and when i went there few days later to show them this this was a 45 minute ordeal that eventually got solved with a gift card. Overall this was one of the worse experiences i have ever been through and quite honestly i will never pre order through ypu guys due to this bad experience
No, I would not recommend this to a friendThe phone was awesome, but best buy let me down.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone was awesome, that wasn't the issue, the problem was that Best Buy did not honor the deal that I was promised when I bought the phone. It was a "trade in your old phone get xxx amount off the purchase of the new phone" which provide promotional credits monthly on my new phone thru Verizon. I emailed, chat and called. NO ONE hsd a clue what I was inquiring about! I was told so many different things, none of which helped me at all. So i had to return the brand new phone, unfortunately, very upsetting!
I would recommend this to a friendPoor shipping
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still have not received was supposed to be delivered 2 times and ups said was not on there truck when I talked to the driver but was in his computer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RolandW, thank you for taking the time out of your day to share your recent purchasing experience with us regarding the Samsung Galaxy S25 Ultra. We can certainly understand how disappointed you must be experiencing the delay in receiving your new device. If you placed your original order through BestBuy, please contact BestBuy Support: (1-888-BEST-BUY) (1-888-237-8289). If you purchased directly though Samsung, please reach out to Support at your leisure so that we may investigate the matter further. Thank you for being a valued Samsung customer. - Debra
