Customer Ratings & Reviews
- Model:
- SM-F741ULBAXAA
- SKU:
- 6586728
Rating by feature
- Display Quality
Rating 4.3 out of 5 stars
- Camera
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
Customers are saying
Customers are enthusiastic about the Galaxy Z Flip6 256GB's camera quality, compact size, and stylish design. They appreciate the improved hinge and vibrant display. However, some users have experienced issues with the screen, including it crashing or going black, and have expressed frustration with the warranty coverage.
This summary was generated by AI based on customer reviews.
Poor Screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My screen literally stopped working, it turned black & I can no longer use my phone.
No, I would not recommend this to a friendNot for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned. I like the size and style, but it was freezing. I know its a minor thing, but too expensive for it to not be working smoothly. I didnt want to bother with tech support as i was so disappointed. I also noticed the battery life was not the best. I switched to the s24 ultra and love it
No, I would not recommend this to a friendFlip
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love my flip and the customer service was great and received a great help
I would recommend this to a friendFun Phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Folding screen is fun to use. It has good screen and crease doesnt bother at all.
I would recommend this to a friendGreat phone
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing phone- Really cool concept, no issues what so ever.
I would recommend this to a friendYes !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got it and it’s my first samsung in my entire life . Excited to learn new gadgets the phone is lovely fits into my hands and i dont regret it at all
I would recommend this to a friendSatisfied customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had thisbphone for abwhil and no issues at all. Mint condition. Definitely worth the purchase.
I would recommend this to a friendDisappointed
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a defect at the hinge that will cripple the internal display, go completely black and this happened approx. 5 months after purchase. When it was sent in to Samsung for repair, the stated it was damaged and not covered under warranty. I searched online and there were multiple reports of the same defect explaining you can press the display screen at a certain spot and it will help. It only worked once, and after that did not work again.
No, I would not recommend this to a friendVery disappointed with Samsung
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this phone for my wife, she loved it, until the main screen gave out after only 6 months of owning it, with a case mind you all the time, reached out to Samsung, and and after they evaluated it by a technician said that it was out of warranty, very disappointed by their lack of accountability, after years of being a Samsung costumer, I'm leaving the brand
No, I would not recommend this to a friendGreat Phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift got her a new phone for her Birthday she definitely liked it
I would recommend this to a friendOpen Box was not the way to go.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This review is specifically for the 'Open Box' purchase. Best Buy listed the phone as 'Open Box - Good Condition'. Which means the device functions, has only minor cosmetic defects, and may be missing non-essential items. While the phone had been factory reset, there was a Google Account associated with the phone. Samsung does not remove the Google Account when a phone is reset, and the only way to access an use the phone. As such I purchased a phone that I can not use.
No, I would not recommend this to a friendTerrific lovely
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow best of best. Lovely service excellent customer’s care
I would recommend this to a friendBlack screen
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone worked well until suddenly the screen started going black and stayed that way. I only had the phone for a few months before I began to have any issues
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey JayM, thanks for sharing your experience with using the Samsung Galaxy Z Flip6. We value your candor as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please take a moment to review, "Blank or black display on a Samsung phone or tablet" to help resolve what you may be experiencing with your device. You can feel confident with every fold of your Galaxy Z Flip6 with the ultimate peace of mind. Galaxy Z Assurance! The Z Flip6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. Your device has been built with durability in mind! It features the durable Corning Gorilla Glass Victus 2 exterior and carries a IP48 rating for water resistance. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. When you have the opportunity available, please take a moment to review "Care for your Samsung foldable phone" to learn some great information about caring for your device. If you have any questions for us afterward or if you would like any further assistance, please feel free to reach out to Support. Thank you for choosing Samsung! - Debra
BAD FELX
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected , in 6 months I had 2 devices and the flex broke so no more Samsung for know
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings MarioP, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Flip6. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. You can feel confident with every fold of your Galaxy Z Flip6 with the ultimate peace of mind. Galaxy Z Assurance! The Z Flip6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. Your device has been built with durability in mind! It features the durable Corning Gorilla Glass Victus 2 exterior and carries a IP48 rating for water resistance. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. When you have the opportunity available, please take a moment to review "Care for your Samsung foldable phone" to learn some great information about caring for your device. Feel free to contact Samsung Support if you would like further assistance or if you have any questions for us afterward. Thank you for being a dedicated Samsung customer. - Debra
Good Phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good phone just had to return to for personal reasons.
I would recommend this to a friendAWSOME flip
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awsone phone , light , Easy to used, Fast charging.
I would recommend this to a friendTurned Off Evertime Closed Phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was great till everyone I closed the phone it will turn off completely. That was annoying
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there AideeN, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip6. We appreciate your feedback as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When you have the opportunity available, check out "Samsung phone or tablet unexpectedly powers off" to help resolve what you may be experiencing with your device. If you would like any further assistance afterward, let us know by contacting Support. Thank you for being a valued Samsung customer. - Debra
Defective less than 3 months.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this phone for my daughter for Christmas. In less than 3 months the phone has problem. Half if the screen was white when it’s open. I went to the store to ask for a repair or change. The Best Buy guy told me I have to pay 110$ because I have total creek account otherwise I should pay for another phone. It is not fair. The phone was defective it is a company fault.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Ludy, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip6. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. You can feel confident with every fold of your device, thanks to Galaxy Z Assurance! The Z Flip6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. Your device has been built with durability in mind! It features the durable Corning Gorilla Glass Victus 2 exterior and carries a IP48 rating for water resistance. If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one-time discounted screen replacement. Without having more information available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support for further assistance. Thank you for being a loyal Samsung customer. - Debra
It's a good one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth it. Just isnt something I see myself using.
I would recommend this to a friendExcellent
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!.. thanks to Best Buy!.. excellent!……………..
I would recommend this to a friend
