Customer Ratings & Reviews

I purchased my Gear Fit with a Samsung Galaxy S5 from the carrier store August 2014. It worked great, and I liked the narrow fit across the wrist. Particularly useful is the "Find My Device" function to locate the phone when misplaced. I used the step tracker and a number of the many applets that run on the watch itself. I also liked the notification on my wrist when a new email arrived, and the ability to easily see who is calling before opening the phone. When my Galaxy S5 died, I found the watch kept running about 10 days, then without ability to sync with the phone, it lost the time and there was no way to reset it. The phone must install and run Samsung's Gear Fit Manager app to communicate with the watch. I sought another Galaxy phone to keep using it. Trying out newer Galaxy Phones at Best Buy, I was puzzled that the Play Store on Galaxy S6 and S7 did not list the Gear Fit Manager available (though it still lists the applets, which will not work alone). A Galaxy Express Prime at the carrier's store gave the same result. The watch itself prompts you try "apps.samsung.com/gearfit". This produces a message "This device does not support Gear Fit." (see attached screenshot). Calling Samsung in April, I was eventually told that indeed their Gear Fit Manager app had not yet been updated to work on their Android 6 phones. When pushed they estimated this would happen in "a month, maybe two". The rep was unable to give me an incident or ticket number to track this as an outstanding defect or notify me when it has been fixed. As of 2016 June 10th, it still has not been.

The only thing worse than this item was Best Buy's Customer Service. Even though the product never worked, Best Buy would only allow me 14 days to return it. So I am stuck with a horrible product from an even worse retailer (Best Buy)! Best Buy Customers, BEWARE!!!!!

This watch worked extremely well until last weekend. It just stopped working - so I charged it and when it did boot, it got stuck in a reboot cycle which kills the battery pretty quickly. I contacted Best Buy and they offered no help. I bought the watch from BestBuy as a refurbished unit online - and the website did not offer a replacement plan. So now the watch is barely 6 months old and it's a total loss. BestBuy needs to improve their customer warranty policies or I will stop shopping with them. This sucks.