Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 12378060
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good but didn’t give me quite the clarity I was looking for.
I would recommend this to a friendgreatest joy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and smooth ! I’d definitely recommend this product
I would recommend this to a friendWorked and sounded well
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked and sounded well for about 1 year then started having some connection issues...chose another option this time.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Fred,
Thank you for sharing your thoughts regarding the HW-B650 Soundbar. There are a few steps you can take to troubleshoot your Soundbar.
First, you will want to download the latest software for your Soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-B650 under Standard.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
Next, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Samsung sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took a bit to get someone to ask questions about the product but once we did it was pretty easy to make a decision. The product directions should have noted that I needed an additional cord but I just happen to have one so it was fine
I would recommend this to a friendBest People work there.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great people to work on my projects with. Great prices on everything.
I would recommend this to a friendAlinaG
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELENT !!!! BEST BUY RECOMENDATIONS . Happy with my orders.
I would recommend this to a friendAmazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this as a upgrade from my older one and I am happy I made the choice, great and easy set up and the sound is amazing.
I would recommend this to a friendOnline purchases
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely easy to purchase and receive your item !
I would recommend this to a friendAmazing Christmas Gift
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Brought 3 for my family as Christmas gifts
I would recommend this to a friendNot even close to my 7 years old HW-J355!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was reading and reading reviews on this soundbar,I wanted to upgrade from a 7 almost 8 years old Samsung HW-J355 I have and I was so excited about buying this one but not even close sound to my old soundbar at all,it sounded like “the little sister” and have to returned it the next day…so so disappointed on this purchased,I bet there are cheaper soundbars out there but this one was a NO No ,,,and I love Samsung products but I have to be honest on this one..!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Ip123,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Not what i was expecting
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this soundbar thinking it would be pretty good. I tried it for a couple days. I messed with all the settings and i just couldn't get to liking it. The soundbar itself is good. The subwoofer is terrible. I can barely hear any bass at all times, I turned the sub settings all the way up and didn't change a thing. Also the remote is very cheap feeling and feels like its going to break changing the volume. It doesn't at all sound like something producing 430w. total power. I returned this and went with a different brand for the same price and its so much better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dave,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Mr. King
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very pleased with the product and the customer service team.
I would recommend this to a friendSurround sound system and customer service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good customer service in helping select this model. I wish I would have got this dudes name. System sounds even better at home
I would recommend this to a friendGreat Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it in my bedroom and the sound quality is great. I paired it with a Samsung TV and it’s very Easy to set up.
I would recommend this to a friendSound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, this is the second one I bought. I love theSamsung brand.
I would recommend this to a friendExcellent Black Friday purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Black Friday purchase to replace our older sound bar. Easy set up, bluetooth access straightforward. Great sound!
I would recommend this to a friendGood upgrade
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than built in tv speakers and had a seamless set up. Fiancé describes it is being in the movie theater.
I would recommend this to a friendAmazing
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Value for money is met I highly recommend this product
I would recommend this to a friendGreat soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this soundbar it works great it has good volume control and works well
I would recommend this to a friendReplacement for a old surround sound system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds really good easy to hook up. But when buy it online it fails to mention that you have to buy one additional one piece for it to work. At that point I was at a 50/50 point of returning it or buying the additional piece. I went ahead and bought the additional piece and I happy that I did. The sound is awesome much better than the old one this replaced. I just think the description of the product and what else you need to hook it up should be more clear.
I would recommend this to a friendBrand response from Samsung
Posted .Hello LHub,
Thank you for sharing your experiences with the HW-B650 Soundbar. I am sorry to hear if there was any missing pieces from the box.
The HW-B650 Soundbar comes with everything needed to plug and play, remote with batteries, power cord for the subwoofer and soundbar. The kit also comes with an Optical Cable that you can use to connect with TVs.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
