Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 12378060
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Great surroundsound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great I love it have been looking for a good one and I finally found it
I would recommend this to a friendSoundbar
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good but would not buy again. Sound drops often for 2 or 3 seconds then comes back on. Have to get a thumb drive and download updates every two to three months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello StephanieH,
Thank you for sharing your review of the HW-B650 Soundbar. I am sorry to see that your time with our Soundbar has not been ideal.
If you have not yet, try doing a hard reset on your Soundbar. With the Soundbar on, press the + & - (Volume UP/DOWN) buttons on the body at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset.
Should you need any assistance, please know that we are here and happy to help you. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Nice bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prefect for what i needed. Good sound and bass. Could use a little more info on the sound settings.
I would recommend this to a friendReturned for a better one; worth the extra money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this as an open box item in excellent condition. It was definitely not in excellent condition, though. "Excellent" is Best Buy's "like new" condition in the original packaging with all parts included. The sound bar and subwoofer were just handed to my boyfriend when he picked it up. No packaging at all. Scratches on them and all parts missing except for the bar, subwoofer, and power cords. It is supposed to come with mounting hardware, a remote, an optical cable, and a few other items I wasn't concerned about (per the Samsung website). This would all be fine if I had ordered it in "fair" condition, but I did not. The store did offer me the difference in price between the Fair and excellent Condition product, so I tried to work with that. But adding a remote and optical cable ended up costing me more than the soundbar costs brand new. So I took it back and looked at other sound bars. I am so glad I did. Even the floor model of this sounded bad. I ended up spending a few hundred extra dollars that I did not plan on spending and I am ultimately much happier. Luckily the return policy is awesome and the store associates were happy to help with the return and also help me find the right sound bar for me. So 0 stars for the product, 0 stars for the experience of purchasing this open box item, but 5 stars for return process and helpfulness of the employees.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello EmilyC,
Please know you are leaving a review and 1-star rating for the HW-B650, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-B650 itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Surround sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't have that sound I thought it would I've bought cheaper ones that sounded better but it does the job
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RaymondW,
Thank you for sharing your review of the B650 Soundbar. We value your feedback and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
puzzled by how this works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The interaction between this product and our tv was not explained well and we don't feel we are getting the best use out of it. We probably need someone to explain it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello IrmagardS,
Thank you for taking a moment to review the Samsung HW-B650 Soundbar. We value your feedback and will share it with our teams.
You can find the full manual and latest updates by the following link: https://www.samsung.com/us/support/downloads/?model=N0053960&modelCode=HW-B650/ZA
If there is anything we can do to improve your enjoyment, such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Great Sounds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im so impressed with my new soundbar purchase from Bestbuy and I will be making more purchases in the near future
I would recommend this to a friendSamsung Soundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Love My New Samsung soundbar I would recommend it to everyone.
I would recommend this to a friendGood TV Sound Bar Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product delivered on time and the tech did a nice job with the install. 1 connectivity problem I had was promptly addressed and the tech resolved the issue the next day.
I would recommend this to a friendGreat value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality sound for the price, solid subwoofer, and syncs seamlessly with my Samsung TV.
I would recommend this to a friendReally disappointed in this setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked right and sounded good for one day then kept .. sound kept changing on linked 2019 Samsung tv .. really wanted this to work for a new setup but ended returning back to store
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi djlibra1200,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing these experiences that have caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Louder on its own
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason the volume keeps getting louder and louder all on its own. It sounded good till this happened. It has happened every time I have used it, so unfortunately since we cannot fix the issue it will have to be returned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ComputerDr,
We appreciate you taking a few moments to review the HW-B650 Soundbar.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Sound Bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the service and advice to pick the perfect birthday present for my husband.
I would recommend this to a friendThe best quality sound system for home theater
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am really enjoying the dolby digital surrounding system. I woyld highly recommend this product.
I would recommend this to a friendMG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Costume service was great help me out to find the item that would fit my budget and liked .great store
I would recommend this to a friendGreat product! Wait until on sale and its a steal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar sounds amazing! After years of seeing using just my TV sound, I finally gave in and bought a soundbar. I was able to get this <$200 and its worth every penny. The sound is clear and the subwoofer is warm and fills the room. Last night I watched Mariah Carey xMas special and turned up the volume. It felt just like you were there in concert. Wait until its on sale to get a better value.
I would recommend this to a friendSamsung soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality of this item. Great sound. Great vocals and the sub isnt overbearing
I would recommend this to a friend*****
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, highly recommended for friends and family.
I would recommend this to a friendSound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very happy with my purchase at best but, the product is great and the customer services as well
I would recommend this to a friendGreat addition to my tv!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than assumed sound and bass- great item for the price you will not be unhappy
I would recommend this to a friend
