Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 12378060
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Good sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really best buy tanks for attention and your price
I would recommend this to a friendGreat purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great performance Had Geek Squad set everything up and it works like a charm.
I would recommend this to a friendInsurance Broker
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love thes Air Poss Use them every day in office and car
I would recommend this to a friendDoes not work Best Buy won’t help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. I didn’t set it up right away because I was waiting until I moved into new place. When I touch a button on remote it turns off. Have to unplug it and replug it then it works for like 15 minutes before cutting out again. Volume randomly goes super loud. I called Best Buy and they wouldn’t do anything for me and sent me to Samsung. Samsung wants me to send this whole big system in by the mail and not have it for months. SUPER bummed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SamanthaB,
Thank you for purchasing the HW-B650 Soundbar. I am sorry to see that you have experienced these issues with your Soundbar.
We appreciate you giving us a chance to make things right. Thank you for your patience in having to deal with the inconvenience of waiting for your soundbar to come back from Samsung.
Once you receive your soundbar replacement please contact us if you have any comments, or concerns or need assistance with adjusting any settings. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Great Choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar is perfect, you won't regret purchasing it.
I would recommend this to a friendSamsung tv speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer was outstanding! And the TV speaker is playing loud and clear
I would recommend this to a friendGoog sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just keeps going out. Loses connection constantly!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ggunn,
Thank you for your review of Samsung’s HW-B650 soundbar.
I am sorry to hear that you are experiencing issues with the sound occasionally dropping from your soundbar. You may first want to check the cable connection of the soundbar to the TV or external device to ensure it is secure, and properly connected to the correct port.
In addition to checking the connections of the soundbar, please make sure your soundbar is using the latest firmware Version. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper right corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest Version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off
You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the side of the soundbar at the same time for at least 5 seconds. The light indicator on the front of the soundbar will blink 4 times and the soundbar will be reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.
Should you continue to experience audio dropouts, and are connected wirelessly, please use the included cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the issue entirely and improves the user experience.
I hope these tips help resolve your issues. If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Solutions
DO NOT EVERY HIRE GEEK SQUAD!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT EVER HIRE GEEK SQUAD TO INSTALL A TV IN YOUR HOME!! I spent over $6000 on two Samsung TVs, sound bar, and Geek Squad wall-mounting Installation. My biggest mistake was hiring Geek Squad! Oner of the TVs did not work properly on the day of installation. The technician blamed the Direct TV box for the TV not working properly. I relied on his expertise. It took me another 6 weeks or so for Direct TV to replace my box. A second Geek Squad technician evaluated the problem - he also blamed Direct TV. I have now had 3 new Direct TV boxes delivered and installed in my home, but the Samsung TV still does not work! Now, Best Buy tells me there is nothing they can do to resolve the situation as the TV is beyond its return period. The only reason it is beyond the return period is because I relied on the technicians advice and had to wait for new Direct TV boxes. I have called Best Buy customer service numerous times - no resolution. I have spoken to the local Best Buy store manager - no resolution. I have requested that Geek Squad come back to my house, but they refuse to send another technician. DO NOT EVER HIRE GEEK SQUAD! I WANT MY $6000 BACK!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .00Trav,
Please know you are leaving a review and 1-star rating for the HW-B650, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-B650 itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly...easy to setup and any issues were solved by Samsung Customer Service.
I would recommend this to a friendGood but the woofer won't connect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar is great but we haven't gotten the woofer to hook up yet.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Krister,
Thank you for purchasing the HW-B650 Soundbar and taking the time to leave a review.
When your subwoofer is connected to the soundbar, the LED indicator light on the back of the unit will be a solid blue color. Follow these steps to help connect your wireless subwoofer to your soundbar.
Before performing the manual connection procedure below:
• Check whether the power cables for the Soundbar and subwoofer are connected properly.
• Make sure that the Soundbar is turned on.
Press and hold ID SET on the rear of the subwoofer for at least 5 seconds.
• The red indicator on the rear of the subwoofer turns off and the blue indicator blinks.
Press and hold the Up button on the remote control for at least 5 seconds.
• The ID SET message appears on the display of the Soundbar for a moment, and then it disappears.
• The Soundbar will automatically power on when ID SET is complete.
Check if the LINK LED is solid blue, if so, then the connection is complete.
If you are still having issues connecting the subwoofer to your soundbar, please contact Samsung Customer Support for more in-depth troubleshooting. We are here and happy to help.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Great Purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Makes the whole tv watching experience better! Rear speakers are being delivered today!
I would recommend this to a friendGood sound bar for small living room spaces
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar is great for my living room. Even though I was expecting more volume.
I would recommend this to a friendSamsung Sound Bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good but was not very loud and did not have enough bass for my needs.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Heksveedub,
Thank you for sharing your experiences with the HW-B650 Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
sound system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product for the price. easy to shop on line and easy pickup.
I would recommend this to a friendDon’t
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t do it. Started buzzing about 2 months after use. Tried new hdmi, optical cable and on another tv. The buzzing sticks. It’s intermittent but consistent enough to ruin a show/movie/game. Do not waste your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AFKhdeuce,
Thank you for taking a moment to review the Samsung HW-B650 Soundbar.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Satisfied customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality product at a great price! Samsung products are the best!
I would recommend this to a friendAwesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes I would recommend it to family and friends .Its a good product glad to purchase
I would recommend this to a friendSpeech enhancer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the voice enhancer feature. I don’t have to rewind to hear
I would recommend this to a friendReplacesment to an existing sound Bar!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does every thing the sale lady told us it will do! What more can you ask!
I would recommend this to a friendGreat quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, happy I invested. Well worth the price I paid for it.
I would recommend this to a friend
