Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 12378060
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Disaster
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work! I’m pretty proficient when it comes to audio/video electronics. Don’t know if I got a bad unit or what the problem is. This is being returned!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Disaster,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Works Fine - High Speed HDMI Cable Output Lower ??
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using it for month, so far, so good! The ARC Connection to the Samsung QN85BD TV was very easy. The only thing I noticed, when I switched a high speed 3.0 HDMI cable, the sound level had to be increased. Example: with the old 2.0 HDMI cable, I used the sound level at 4-5, and with the new HS HDMI it needs to be at 12-14 to get the same volume output. I've not taken the time to firgure out why.
I would recommend this to a friendBuy this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound low price. I used with a new Samsung TV and it was really "plug and play."
I would recommend this to a friendGreat sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with sound quality! Much better than other systems we have had in the past.
I would recommend this to a friendMeh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first 9 months was great. Excellent bass and quality look. Then it started turning on in the middle of the night. Then 3 months ago, the bass would auto turn off for 5 minutes for no reason. Not worth the money in the long run.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ErikaC,
Thank you for taking a few moments to review the Samsung HW-B650 Soundbar.
Please know, the soundbar features Auto Power On functions designed to power the soundbar on when detecting a signal via Bluetooth or optical from a connected device. The issues you are experiencing may be due to a different device.
To disable the Bluetooth Power On feature, first make sure the soundbar is powered on. Once powered, press, and hold the "Surround" button on the remote for 5 seconds to disable the setting.
Should this not resolve the issue, or if you have not paired the soundbar to a Bluetooth device before, you may first want to update to the latest firmware Version, often resolving any software issues you are experiencing. When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
If the issue continues, you can try to reset the soundbar back to default settings. Initializing the soundbar will receive any audio settings you have adjusted. With the soundbar powered on, press, and hold the "AUX" button on the remote for 10 seconds to reset the soundbar.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't control the sound from channel to channel, I got aggravated. Upgraded to Q series and so far, I'm happy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .lucky48,
We appreciate you sharing your experience with Samsung’s B650 and detailing the reasons you have decided to replace it with a different model. Thank you for being a loyal Samsung customer.
Your feedback regarding this model is important to us and will be shared with our internal teams.
Should you have questions or need assistance with settings, setup, or features with your new Q-Series Soundbar, please know we are always here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with my new Samsung 50" TV. The best part is it works with my TV remote.
I would recommend this to a friendGreat sound!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for something better then my tv speakers, this is perfect! Great sound!
I would recommend this to a friendGreat addition for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and easy to set up and use. Would recommend to anyone looking to upgrade
I would recommend this to a friendExcellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding Soundbar and Subwoofer for the price, I would recommend it to anyone !
I would recommend this to a friendGreat Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good soundbar. Works very well with my Samsung Smart TV. Sound quality great
I would recommend this to a friendGreat sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Surprisingly full sound. Especially with two rear speakers that I bought for it.
I would recommend this to a friendSound bar.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Can hear conversations much better and the subwoofer is very nice.
I would recommend this to a friendHorrible delivery policies .
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not the product but bestbuy policies . I never got the soundbar due to wrong address. Sales rep put in my new address but bestbuy system didn't show it . Then I try calling bestbuy to correct the address discrepancies . 4 days in advance and 8 calls to customer service and bestbuy couldn't change the address . They have a delivery dept and a shipping dept . Tv was sent but the soundbar was lost in space ... bestbuy rather deliver to an address that No one will be present to accept the order . Only after which they can reship the order . By that time it was out of stock . Beware bestbuy policy is you have 15 days from delivery to reship or request refund or you get nothing . Yeah nothing they keep your money ! Incredible .
No, I would not recommend this to a friendBrand response from Samsung
Posted .StanleyW,
Please know you are leaving a review and 1-star rating for the HW-B650 Soundbar, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-B650 itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Surround sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good product for the money. Told ppl and they as well got one and love it
I would recommend this to a friendSound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds better than expected. Music is amazing. The movies sound great for price
I would recommend this to a friendSound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the sound bar but the bass drowns out the treble. To make it enjoyable, I need to spend $400
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rich,
Thank you for taking a moment to review the Samsung HW-B650 soundbar.
To improve your experience, try using Dynamic Range Control (DRC). DRC lets you apply dynamic range control to Dolby Digital tracks. With DRC turned on, loud sounds will be reduced.
1) Turn off your Soundbar.
2) While the Soundbar is off, press and hold the Sound Mode button on the remote control for 6 seconds until you see “DRC ON” shown on the display.
3) To turn off DRC, repeat steps 1 and 2 above.
You can also try optimizing audio performance for your specific content by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, BASS BOOST, GAME, or ADAPTIVE.
If you need additional help with this issue, or have any questions or concerns with this soundbar, Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Soundbar with Wireless Sub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound options and wireless subwoofer. Remote access is very convenient!
I would recommend this to a friendweak sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this sound bar because the last one a had, same brand had an incredible sound, but this one doesn't sound too good, if you expect a movie theater sound get something else
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rogerfox,
Thank you for taking a few moments to review the Samsung HW-B650 Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
With the optional SWA-9200S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Samsung sound bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality great and surround sound works really well with paired speakers.
I would recommend this to a friend
