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Customer reviews

Rating 4.6 out of 5 stars with 5064 reviews

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    Rating 4.7 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 245 Showing 4,881-4,900 of 5,064 reviews
  • Rated 5 out of 5 stars

    Samsung sound system

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up on my Samsung QLED. Plenty of power and volume. Love the sub Woofer

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    uncomfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To much base, all you seem to hear is that annoying sound had to un pug woffa

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello MaryC,

      Thank you for sharing your thoughts regarding the HW-B650 Soundbar. Your experiences will be shared with our internal teams.

      I am sorry that your initial setup has been less than ideal.

      By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.

      Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -12 or -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.

      I hope these tips help you enjoy your new product.
      You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Solutions Samsung

  • Rated 2 out of 5 stars

    So so product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good as the description keeps losing sound not happy with it

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Bobm,

      Thank you for sharing your experiences with the HW-B650 Soundbar. Your feedback is critical to us and will be shared with our internal teams.

      I’m sorry to hear that your initial out-of-box experience fell short of your expectations.

      Depending on how you have your soundbar connected to your TV, we do recommend using HDMI as this will offer the best audio and user experience. Additionally, please update the firmware of your soundbar, as this will bring the latest improvements available to your unit.

      You can download the software update directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-B650 under Standard Series.

      If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat with an agent
      • Manuals, Software, & Warranty Info

      ~ Samsung Solutions Samsung

  • Rated 5 out of 5 stars

    Major bang for your buck

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This pair is seriously impressive. Sound quality is amazing, major bass with a clean crisp sound. I tried a Sony combo (for more $) in my bedroom and it is awful. Buying a second Samsung set now. So worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ao we been shopping around for a decent sound bar. We have the roku sound system which has a soundbar two surround speakers and a sub which works great but does have aome connection issues. But when everything is working pretty decent system. But that is also why we started looking was the connection issues. We have tried the Vizio V-Series sound bar. Sound quality was very hit or miss. But mostly a miss. Then we tried the JBL 2.1 deep bass MK2 system. Sound overall was good. Bass just was just very overpowering. Which for out small room was hard to listen to for any extend amount of time. So we went ahead and got this one. First off the dialogue is crisp and easy to hear. Has plenty of bass overall as well. Not overwhelming at all very well balanced sound all around. If you like a very good system you cant beat this one. Hands down the beat one we have owned

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BUY IT! You'll thank me later!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute best soundbar I have ever owned! It paired perfectly with my new Samsung 4k tv. Very easy to set up. People compliment the sound quality constantly. I literally feel like Im sitting in a theatre when watching movies or TV shows! Thanks Best Buy for a great sale price to boot.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good soundbar for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good soundbar for the price and a huge step up from using your TV's built in speakers, even high end one's like the samsung s89c I have. The only limitations I've noticed were that the sound felt a bit too one directional at times and lacking in 3d effect (but this also depends on the specific content), and the other drawback was that there seemed to be noticeably more latency compared to using TV speakers. I've turned off as many post processing settings as I could and managed to reduce latency to a very acceptable amount. However, once I turn on settings like intelligent mode, especially in addition to adaptive mode and dts virtual, the latency again becomes noticeable to me, mainly in the context of lip sync. I imagine most lay people may not notice any latency though, I'm just very sensitive to it. For that reason, I kind of feel forced to stick to the bare bones settings which may not sound quite as good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds Amazing, easy to setup, easy to operate and u get a lot of bang for your buck!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great for a smaller room.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have two of this model, one in our travel trailer and one in a bedroom. The clear voice mode helps hear dialog without having to crank up the volume. The sun adds just enough bass to liven up a movie and night mode keeps you from “ thumping” others in the house trying to sleep.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Subwoofer is defective, blue light is one indicating that it's connected to thr soundbar yet nothing plays out of it, we reset the soundbar 3 times trying to make it work but nothing worked.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello DBp1,

      Thank you for sharing your user experience with the HW-B650 Samsung Soundbar. We value your feedback regarding issues with your subwoofer.

      So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Soundbar Support.

      Please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

      LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

      ~Samsung Solutions Samsung

  • Rated 1 out of 5 stars

    Glitchy, sound issues

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio from sound bar is constantly off from the picture. Is very annoying. Tried all the "fixes" and nothing works. Will be returning

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello TBD2022,

      Thank you for sharing your review of the Samsung HW-B650 Soundbar. We appreciate your feedback regarding the issues you are experiencing and are planning on returning it.

      Samsung stands behind the quality and performance of our Soundbars with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.

      Should you want to troubleshoot your issue first, please contact Samsung Customer Support.
      Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

      LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

      ~Samsung Solutions Samsung

  • Rated 5 out of 5 stars

    Great sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup is simple and straightforward. The sound quality is nice, and the various options for adjusting the sound are really helpful, especially the voice boost option.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome for the price but there's some audio lag

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the sound and the sub so far and it was really simple to use and set up. I've never set up home theater equipment before and this was a breeze. Even the sub automatically connected when it was turned on. My only concern is that there seems to be significant audio lag when I connect my PS5 to my Samsung Series 7 and the Series 7 to the sound bar via the TV's eARC and sound bar's ARC. I've tried many settings and nothing seems to remedy the issue. I'm hoping I can fix it but if I can't I might have to return it, the PS5 is the only thing I use on this TV and if there's gonna be audio sync issues then it won't work out for me which sucks because this is a really good buy :/

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello,

      Thank you for reviewing the Samsung HW-B650 Soundbar! If the video on the TV and audio from the Soundbar are not synchronized, select SYNC in SOUND CONTROL (looks like a gear), and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.

      The TU7000 Samsung TVs have a feature called Audio Pass-Through. You can utilize this feature on your Samsung TV to correct your audio-sync issue.

      On your TV go to: Settings > Audio > Expert Settings > Digital Audio Output Format > Pass-Through

      I hope this helps. If you should need further assistance, please contact Samsung Customer Support.

      Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
      2) Manuals & Software
      3) Warranty Info
      4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
      5) Contact Us

      ~ Samsung Solutions Samsung

  • Rated 5 out of 5 stars

    Great of the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup with little to no issues. The syncing of the soundbar was difficult until I found the button. The remote is self-explanatory and easy to use. The sound quality is nice, but if you want the best surround sound this isn't for you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung sound bar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds really good. Base comes through real well. Mounted in living room with a vaulted ceiling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy deal!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy deal, great quality, good value, just perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great and it is easy to hook up and mount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas gift. Awesome soundbar and sub. Many different sound modes. Fills the room no matter what your watching. Would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A quality soundbar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was super easy and the audio quality is excellent, prety much everything you could want in a sound bar. It does not come with an HDMI cable so you will need to get one to hook it up to the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing subwoofer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loud and affordable. Sound is clear and you can feel the subwoofer. Paired easily with my Samsung tv. Would definitely recommend

    I would recommend this to a friend
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