Customer Ratings & Reviews

Great sound quality! Sounds like being in a theater! We love this new sound bar/system!

In the beginning, the Samsung Q850D sounded great hooked up to my Samsung TV and playing music through the Wi-Fi from other devices. After several days, I noticed the sound bar cutting out on the audio to where only the TV speakers were working or the front channel was cutting out. My audio system was set up in the Q Symphony configuration. I spent many hours making adjustments in the smart things app for both the sound bar and the TVto no avail. I even noticed the sound bar cutting out on one of the channels during music playback from a different device. Fast forward to working with Samsung Tech Support for several hours in two different instances. During the troubleshooting, I reset everything back to factory settings on the soundbar, replace the HDMI cable with a high-quality cable and updated the firmware on the soundbar. none of this troubleshooting fix the problem and I was issued a repair ticket. I understand that these things happen sometimes, but what was upsetting was I was asked to send the unit back to Samsung for repair at my own expense. Samsung wasn’t even going to send me an I understand that these things happen sometimes, but what was upsetting was I was asked to send the unit back to Samsung for repair at my own expense. Samsung wasn’t even going to send me a replacement unit. after complaining, they sent me a Q code so that I could send it back without any expense on my part. It has been over a week and no update on the repair status. Another unsettling issue when after reviewing the repair status from the webpage, I noticed that my warranty is only good for six months as apposed to a year as promised in the product description. In conclusion, I’m very disappointed with the customer service from a very reputable company.

Love this. What a difference from our old surround sound system. We were amazed.

Amazing sound out of this set up. Movies and music you hear everything. Glad I purchased.

improves on the sound quality from the tv.........

Love my new TV. Good service. Did everything they said they would.

This review is not for the product but the buying experience with BestBuy. They listed this product as OpenBox fair and when I picked up the order it was missing both the rear speakers, they didn't mention this anywhere in the listing. It's been almost 4 weeks and I haven't received back my reward certificates.

Sounds amazing just wish it had wireless speakers in the back

Excellent sound quality. Balanced output and plenty loud when needed.

One of the best ones they made highly recommended!

Very nice item that ways purchased. No hassle easy purchase good communication

A very good sound. I enjoy the base especially and stereo features.

Im sure the soundbar wouldve been decent, but my experience wasnt. I placed an "Open-box - Excellent" condition that states it is like new, with all original parts, packaging, and no signs of wear at all. When I got there (1 hour drive) to get it, i showed them my phone and he brought me a soundbar, out of the box, with no parts, and WITHOUT the 2 rear speakers or subwoofer. Turns out they gave my order to someone else by accident that morning (someone paid for a cheap soundbar and got mine worth $1400). Youd think theyd help, but it turned into a 3 hour deal in the store talking back and forth with managers. Finally was able to see they had the q930d in stock in open box good for $200 more, so asked them about that ones and the store manager was able to lower the price for me to what I originally paid. Ended ok, but absolutely shouldnt have happened, or taken that much time.

I buy this open box, but don’t bring the rear speakers I picked this 1 hour from my home. They say fair but don’t say missing the rear speakers. The sound bar and subwoofer work great but missing rear speakers.

This sound system works perfectly with my Samsung OLED TV.

Awesome sound! Everything I expected and more! Definitely worth buying!

Absolutely love the setup. This is seat shaking cinema sound.

Works great. Easy setup. Confusing serringd though

Excellent system for the price . Sound is great and loud

Excellent choice Best purchase I ever made Love it