Customer Ratings & Reviews
- Model:
- DW80M9960UG
- |
- SKU:
- 5714437
Customer reviews
Rating 4.2 out of 5 stars with 362 reviews
(362 customer reviews)Rating by feature
- Value3.3
Rating 3.3 out of 5 stars
- Quality3.2
Rating 3.2 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value this dishwasher's quiet operation and excellent cleaning performance, with many praising its ability to thoroughly clean dishes. The third rack and ample capacity are also frequently cited as positive features, while the automatic door opening is appreciated for its convenience. However, some customers have reported reliability issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Noise level
Rated 5 out of 5 stars
Stylish Dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet, sleek design. Black stainless is an awesome color. Works great
I would recommend this to a friend Rated 4 out of 5 stars
Great purchase for new kitchen at the right price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t wait to use it. It was really well reviewed.
This review is from Samsung - Linear Wash 24" Top Control Tall Tub Built-In Dishwasher
I would recommend this to a friendRated 4 out of 5 stars
Extremely quite - Long run times
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a beautiful dishwasher and will look good in any newer / upscale kitchen. However, it struggles to connect via smartthings and the run times are 2:45hr. Very long run times.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 4 out of 5 stars
Small but efficient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The small rack for large utensils is great but you sacrifice space on both lower racks. The dishwasher seems to work great though. We have only had it a couple weeks so time will tell.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
quiet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the quietest dishwashers we have ever owned. Dishes are very clean
I would recommend this to a friendBrand response from Samsung
Posted .Glad you chose to be a part of the Samsung family, Skeka! It's an honor to have you as a member. We're so overjoyed with the high praise you've given your new dishwasher, we're practically blushing! Thanks! ^Mae
- Pros mentioned:Noise levelCons mentioned:Waterwall
Rated 1 out of 5 stars
Lots of problems - Terrible customer care support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this dishwasher for 3 years and the only good thing we can say is how quiet it is. It started leaking water one year ago. I called the customer service and they said they would send somebody to fix it for 200$ + 150$ (mad!!!), so I just touched a little bit the seams and worked pretty well for months, until it started leaking again (>2 cups per wash) A couple weeks ago, the waterwall stopped working, so most of the stuff on the lower rack needs an additional rinse. Customer service will send somebody to fix it for 200$ + 200-400$, depending on what it is. And last, but not least, all the racks are rusted. Answer from customer service “it is normal, you should replace them at this point”. Crazy. I would suggest you to NOT BUY THIS THING
This review is from Samsung - Linear Wash 24" Top Control Tall Tub Built-In Dishwasher
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your valuable feedback, VictorB! Samsung is always looking for ways to improve the overall customer experience. ^Jecca
- Pros mentioned:Noise levelCons mentioned:Reliability
Rated 1 out of 5 stars
Buyer Beware!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher has been a nightmare since we initially purchased in Nov. 2017. It actually took until Feb. 2018 before we FINALLY received a viable product because we kept receiving products with dented doors. Since then, we've had to have the electrical board replaced, issue with leaking and now it won't drain. The 3rd party Best Buy service tech (Service Quick) is now saying the electrical board needs to be replaced AGAIN and they're claiming the issue may be due to some type of bug or rodent infestation which may void the extended warranty. Problem is, we HAVE NO infestation of anything! >:( They just don't want to abide by the warranty. We had No issues with our previous dishwasher that had been in our home for over 10 years. We were merely updating all of our appliances. While I can say this is an attractive, extremely quiet dishwasher (2 stars), it simply is not worth the headache of performance. We've had issues with practically EVERY Samsung appliance purchased, including our washer, dryer, frig, and now dishwasher. We're done with Samsung appliances, they just need to stay out of the appliance lane until they can create a better performing product.
This review is from Samsung - Linear Wash 24" Top Control Tall Tub Built-In Dishwasher
No, I would not recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
This bad boy rocks!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans dishes and glassware like nobody's business. Super quiet to boot. LOVE IT!
I would recommend this to a friend Rated 5 out of 5 stars
Great Quiet Dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with my new dishwasher. No more drying dishes after a cycle. No more noisy dishwasher in the kitchen. I am very pleased with my purchase.
This review is from Samsung - Linear Wash 24" Top Control Tall Tub Built-In Dishwasher
I would recommend this to a friend- Pros mentioned:Cleaning performance, Ease of use
Rated 5 out of 5 stars
Excellent product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to operate and gets my cookware and dishware super clean.
This review is from Samsung - Linear Wash 24" Top Control Tall Tub Built-In Dishwasher
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Best Dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it is very quiet, disinfects and washes the dishes flawlessly
This review is from Samsung - Linear Wash 24" Top Control Tall Tub Built-In Dishwasher
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Great dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is very quiet and washes and dries great
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Love it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet, quiet, quiet. Excellent cleaning, Nice controls.
This review is from Samsung - Linear Wash 24" Top Control Tall Tub Built-In Dishwasher
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Almost imperceptible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the quietest washer I have ever used. It is so quiet that during the first couple of days family members will open it accidentally until they get used to it. There is a blue light in the front to let you know when it's operating. One drawback is that the racks are not as robust to accommodate smaller plates and glasses as other models.
This review is from Samsung - Linear Wash 24" Top Control Tall Tub Built-In Dishwasher
I would recommend this to a friendBrand response from Samsung
Posted .Hi ARTB! Thanks for taking a moment to tell us how much you like your new Samsung dishwasher! So quiet you forget it's there! Thanks for the 5-stars too! ^Mae
- Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Great dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung dishwasher is very good! Extremely quiet and cleans well.
I would recommend this to a friend - Pros mentioned:Noise level
Rated 3 out of 5 stars
Don’t do it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t find a dishwasher that really had great reviews. Only bought Samsung because it went with my other appliances. Dishwasher is very quiet. But my dishwasher is leaving cloudy film on my dishes. I’ve also had to call Samsung because Of an error code. My wisegu of an error code.The smart feature is also not working. I do not recommend
This review is from Samsung - Linear Wash 24" Top Control Tall Tub Built-In Dishwasher
No, I would not recommend this to a friend - Pros mentioned:Capacity, Ease of use
Rated 5 out of 5 stars
Washes perfectly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine / easy to use - loads a lot of dishes etc
I would recommend this to a friend Rated 5 out of 5 stars
I did my research on this dishwasher great washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer has the state of art washing arm, my dishes come out clean with little or no prewashing
This review is from Samsung - Linear Wash 24" Top Control Tall Tub Built-In Dishwasher
I would recommend this to a friend- Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
LOVE IT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans the dishes extremely well and runs whisper quiet
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Great Dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice dishwasher. I definitely need to read the book to be able to work all of its bells and whistles but the waterfall cleaning technology is awesome and it is super quiet. For a while I wasn't convinced it was on.... but it was and working well. I just need to figure out why it isn't drying.... other than that, it meets all expectations.
I would recommend this to a friend








