The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Rated 1 out of 5 stars
Bed purchase
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Only worked for 2 weeks and then it wouldn't start back up nor hold a charge.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I trusted Best Buy on this. Didnt know had to deal with 3rd party. Phone didnt work, didnt charge. Tried to call 3rd party, after many attempts they want to inspect. I am still waiting for them to send me return label. Poor service managment and poor customer service
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was hesitant to try and purchase a used phone online again as i had a bad experience prior. I figured I would try best buy as i have a physical store near me. If i was to have any problems they could take care of it right then and there. I got the phone quick. It was exactly as described. I took it to the physical store to have my old phone replaced by the new one. Best Buy has a verizon rep in the store that is paid by Best Buy. She hooked me up with zero problems. This was as smooth as smooth could be