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Customer reviews

Rating 4.6 out of 5 stars with 4632 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers find value in the UBD-K8500 4K Ultra HD Blu-ray player's exceptional picture quality and ease of use, frequently praising its 4K capabilities and upscaling features. However, some users express dissatisfaction with the remote control and the player's price point. While the design and Wi-Fi functionality receive positive feedback, concerns regarding the player's size and occasional noise have also been noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 4,631 reviews
  • Cons mentioned:
    Fast forward, Remote control

    Rated 5 out of 5 stars

    Very happy overall.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a 65 inch 4k TV (brand is Element, bought from Costco a few months ago). I have a Samsung 4k upconvert blu ray player and was happy with that, but wanted this true 4k when it came out and fortunately I ordered it just on time (because a few minutes later, Bestbuy ran out.) Got it quickly in the mail - 2 days UPS - nicely packed. It is connected to Vizio SB3821-C6 38" 2.1 Bluetooth Soundbar via digital output. Internet via ethernet cable and to the TV with the same HDMI cable that I was using before. Regular DVD looks good. Didn't expect it to look * that * good, but when I popped a blu ray disk in, it really was stunning. First played Cleopatra (Elizabeth Taylor) blu ray. I didn't expect it to upconvert 1080p source to 4k that well. Very sharp (without noises). No color bleedings. (Default setting on TV, and following settings on the player: Deep Color: on, Resolution at 2060p, 24p to on. Later tried Everest blu ray from Netflix that came in today. It looked amazing. A visiting friend felt it looked great, too. I tried playing it with the other Samsung 4k upconvert player, and honestly, I thought the true 4k player looked better. We tried an episode of Netflix stream show - Frankie and Grace. This is one of the few shows that is in 4k. It loads quickly (I have fast Time Warner Cable 300K speed) - just a few seconds, and no pauses at all. It simply looked AMAZING. My friend and I stood about two feet away from the screen and we were able to see all the juicy details. I thought a regular Blu Ray looks good with this player, but real 4k Netflix looks even better. It was crystal clear. I am not saying that I can't wait until I buy a 4k blu ray movie (on a disk). They are expensive and the selection is still limited (as of now, February 2016). Am looking forward to buying them for newer movies that I do not have on blu ray yet in due course. I use a Canon 5d Mark II with 24-70 mm f 2.8 L lens to take photos of the screen (ASA 1,000, hand held). One is whole screen, and the other is a foot away. I hope these photos are useful. Now the bad news: the remote is small, and it uses (supplied) button battery. Fortunately the old remote that came with the previous BR player works (it is also Samsung.) I can't believe an expensive player like this comes with this tiny remote. There is no fast forward button (or go back) - you'd have to hold the "next chapter" button down to do that. Many people are going to be upset about this. Lastly, no HDMI cable either.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Upscaling

    Rated 5 out of 5 stars

    Worlds First UHD 4K Player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paired with a Samsung UN65JS9000 SUHD TV. The player loads very fast, 3 seconds and lets you go directly to the disc menu. The Ultra HD 4K Movies look very deep in color, full and rich with HD. I almost feel like I need to move back from the TV the resolution is so high. the Blu-Ray upscale to 4K looks really good. Now I can watch my entire collection over again.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Picture quality

    Rated 5 out of 5 stars

    Awesome visuals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did't do any research on other 4k players because there is no others on the market. I'm glad it was samsung because they have top quality products. except washers, dryers, and fridges. I'd go with LG. The player syncs up with my samsung 4k tv through my 4k passthrough AV reciever. It's awesome. worth every bit of the absurd high price.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Must have for any home entertainment setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking forward to getting my Sony x930c to reach its full potential but with streaming content it was good but not the best; then I purchased this and some 4K blu Rays and I'm blown away. Movies look amazing! I couldn't be happier with my set up, movie nights will now be at its best!

    I would recommend this to a friend
  • Pros mentioned:
    4k, Upscaling

    Rated 5 out of 5 stars

    Great 4k upscaling!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're interested in 4k now or in the future this player is perfect. Having the upscaling for DVD and Blu-ray is great. The player is fast and responsive. Obviously 4k content on a 4k TV is amazing, especially if the TV is HDR compatible! There is also a good selection of apps and such available through the Smart Hub. Overall I think it is a fantastic fist 4k Blu-ray player.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Fantastic Player and True 4K

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have nothing but glowing remarks about this player. The picture quality and audio are superb, and the features/apps are numerous and impressive. Now you may be asking why I gave it 4 stars. It has nothing to do with the player, but in the electronic handshake required to utilize the full 4K this device is capable of. I spent 2 hours on the phone,with Samsung customer support, deciphering the handshake between the player, receiver, and my TV. A new standard named HDCP2.2 is required, and shockingly HDMI cables are not compliant (I use Audioquest Diamon HDMI 2.0 cables). HDMI 2.0 can transmit 4K but not the new copywrite handshake labeled hdcp2.2. Every device in your home theatre needs and requires this new handshake; including sound bars. The way to get around this, is to run your player to your receiver & or tv using the HDMI 2.0 cables and setting your HDR to "on", on all devices. Also, make sure you have the HDMI plugged into an HDMI HDCP Complaint Port on your tv & or receiver. If any one of these links is not HDCP compliant, you will only get 1080p. The player will still pop a "non compliant" message if you run HDMI 2.0 but you will have a true 4K signal transmission & playback.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Beautiful Picture & Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung - Ubd-k8500 4k Ultra Hd Wi-fi Built-in Blu-ray Player - Black is a must have if you own a 4K UHD television! The image quality is stunning and the ability to take advantage of Dolby Atmos soundtracks makes for a fully immersive home theater experience. My only (minor) complaint is the tiny remote. Its rather difficult to operate especially in a darkened room. The directional buttons could stand to be a little larger or at least more defined and discrete. I've included a photo of the remote alone and one with my sausage-like finger for scale.With the price finally dropping on this unit you owe it to yourself to get this product.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Scared Being Early Adopter, But Positive So Far!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to admit, my boyfriend and I were scared being early adopters of the 4K Blu-ray format, but coupled with the 4K Sony UHD XBR-65X930D, the player has been phenomenal handling everything we have thrown at it 4K Blu-ray-wise and even 3D Blu-rays (excels at that too). We have not really played around with the apps on it as we have many more devices for stuff like that, but they are there. We do have occasional HDMI handshake issues with 4K Bu-ray titles, but if you read the online critic reviews, this is normal. Not once (knock on wood) have we had any playback issues with 4K or 3D Blu-ray discs. Only issue we ever had was 4K Blu-ray disc itself, Sicario. Took two Best Buys and three attempts to get one that works. Lionsgate supposedly had authoring problems, again the price you pay for being an early adopter of tech, right? Right! As a bonus it is packed extremely well, has two HDMI outs (so you can run one to enhanced port on 4K TV - a necessity and the other to receiver for dedicated audio) and the onscreen menus seem intuitive (remote is really small though). My boyfriend wrote a review of this player coupled with our Sony 4K TV over here: http://whysoblu.com/4k-sony-xbr65x930d-samsung-ubd-k8500-review/

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing ,4K HDR is the best !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4K and HDR is the best picture quality, it's definitely worth it . I have it connected to a xbr55x850c and a Onkyo Avr it's super fast have had no problems with it at all .(knock on wood) set up was a breeze and can't wait for more 4K movies to come out on the 1st

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally Here & Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have waited for over two years for this and while $400 is a steep price (especially when the Ultra HD Blu-rays are $30) it is worth it. I have watched a few of the new releases on it along with my Samsung UHD TV and the picture clarity it amazing. Since my 2014 8850 Samsung doesn't have HDR, I can't take advantage of that new feature, but this is still worth the money. Way better than any of the 4k streaming services. Fast startup and not one issue with it yet. Only problem was HDCP2.2 was not working in the beginning but that was my fault as I had it plugged into the wrong HDMI port (My TV only has one HDMI port that supports HDCP2.2. Had to do some online research for that one but all is good now).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The "Best" 4K picture you will ever receive .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Blue Ray Player "4K" is the Best purchase I've made .Thanks to Best Buy and the prices can not be beat. Would advised anyone to shop Best Buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great player for tech nut!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I pleased to say this player looks great with my home theater setup, however it doesn't look like a $400 device! The interface is well organized and the setup is easy as 123!

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Best 4K system on the line

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best 4K player I ever purchased I highly recommend this to every one

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    If you going to have a product like this you must

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You know all you music lovers and watching good movies basically all the ones that come out you want to get the best experience as you do in the theater and let me tell you this is the right one to do that it has all the little goodies on it to do just that.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So far it works great. I love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just wish I knew how to set/change the apps that are "my apps" so I could access the apps I use easier. I'm sure there's a way, I just haven't found it yet. With that said it's great and easy enough to access the apps I use. The apps I use are Netflix, VUDU and Amazon Video.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Plays both 4k and 3D video great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a little tricky getting set up but once it was set up and working it worked great. The remote is a little small but the player works with my Sony Remote well. I am happy with its performance and its internet interactive abilities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 4K UHD Player is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a Sony 4K projector with 140 inch screen. The Samsung 4K player shows so much detail even at this large screen size. I have the Sony 4K media player and this Samsung 4k player with UHD DVD looks incredible.

    I would recommend this to a friend
  • Pros mentioned:
    Upscaling

    Rated 5 out of 5 stars

    Great 4k Player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do have to exchange it for another one, but I am very happy with this player, and it's great that it upscales blu rays as well!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product and I was a bit skeptical since my TV does not have HDR but I do have a nice 4K TV. The picture still comes through more clear that my regular Blu-ray player. The sound quality is good. Blu-ray DVD’s upscale way better than expected which is nice. The 4K movie selection is still limited at this time. If you do not have a HDR capable TV you may want to hold off on this purchase until the price comes down a bit.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A good DVD player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good DVD player. Plays 4k, blue ray, and regular. Not sure the 4k is as enhanced as I expected? Matched with a Sony 4k tv. Wish it had a light showing on or off, there is no display.

    I would recommend this to a friend
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