Customer Ratings & Reviews
- Model:
- HD2018GH
- SKU:
- 6291627
Rating by feature
- Value
Rating 3.0 out of 5 stars
- Quality
Rating 3.4 out of 5 stars
- Ease of Use
Rating 2.9 out of 5 stars
Customers are saying
Customers are impressed with the Universal Smart Home Adapter's ease of use and notification features, with many praising its simple setup and helpful alerts for completed cycles. However, some users experienced connectivity problems and compatibility issues with certain appliances. A few also reported challenges during the initial setup process and inconsistent performance. Overall, the product receives positive feedback for its convenience but needs improvement in reliability and broader device support.
This summary was generated by AI based on customer reviews.
Samsung washer and dryer connector
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use this all the time with my washer and dryer. Keeps me connected when I am busy doing other chores.
I would recommend this to a friendNot bad....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this for my Samsung washer - Device works well, but you will need a solid internet connection. Notifies you when cycle is complete through SmartThings app. Integrates with Alexa, BUT IS LIMITED....you can ask Alexa how much time remains on a cycle and she will tell you, but you won’t get a notification from Alexa when the cycle is complete. If there was an update where Alexa could announce the end of a cycle, this would have scored higher.
I would recommend this to a friend- Cons mentioned:Connectivity
Works ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been having connectivity sues with it. May not be it and could be the dryer.
I would recommend this to a friendBrand response from Samsung
Posted .Hi LCW80,
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble connecting with your dryer. We apologize for the inconvenience of the adapter doesn't meet your expectation. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link to watch a video on how to set up to SmatThings on your dryer:
https://www.samsung.com/us/support/answer/ANS00048957/
Cannot connect to SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144288586
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Ease of useCons mentioned:Connectivity
Almost perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is great about the functionality except it has to be turned on each use. I wish there was a setting for it to be connected whenever the appliance is on.
I would recommend this to a friend - Cons mentioned:Setup
Difficult setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works as advertised, but setup was a nightmare. After 45 minutes of failed attempts somehow finally was setup in SmartThings and works perfect.
I would recommend this to a friend - Pros mentioned:Ease of use
HD2018GH substitute for the HD39N1230GW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Added this HD2018GH Adapter to our Samsung Refrigerator because the manual recommended HD39N1230GW adapter was not available. It was easy to install (plug in) and works on our network with the Samsung SmartThings app. It has alerted us when the refrigerator door is left open too long (and when the door gets closed).
I would recommend this to a friend - Pros mentioned:Ease of use
Good product.. easy install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked as promised!! Was easy installation!! Hooked up to Samsung refrigerator and in no time was able to receive notifications that I was looking forward tooo
I would recommend this to a friend Pairing challenges - Works afterwards
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pairing is frustrating and it took me several times to get it, but finally after lots of trials it's working now but the app is limited. It's a bit strange that there are more modes on the actual washer than the app.
I would recommend this to a friendBrand response from Samsung
Posted .Hi AmrMetawie,
We appreciate you reaching out regarding your inconvenience with our Samsung washer and we know how important washers are especially if we are doing our laundry. We apologize for having a hard time connecting to our app. Don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links on how to connect to SmatThings on your washer:
https://www.youtube.com/watch?v=URXiCIxf8-M
Set up your SmartThings:
https://www.samsung.com/us/support/answer/ANS00048957/
Cannot connect to SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
Please use this link for regular maintenance or your washing machine:
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144327059
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Ease of use
Really good but setting up is annoying
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you set it up it is really great. I bought this for washer/dryer. But SmartThings App is taking time to find this device.
I would recommend this to a friend - Cons mentioned:Connectivity
Save your money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful functionality. Only works a few times after initial set up. We got consistent notifications from both washer and dryer for about three days after set up. Then it became once every other laundry load, until eventually both washer and dryer appeared permanently offline. At first I thought it was a connectivity issue, so I reset and configured again. NOTHING. The SmartThings app is absolute trash and there is zero useful troubleshooting help available through it. This is a cool product idea but horrifically executed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tony,
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble connecting with your washer and dryer to the app. We apologize for the inconvenience of having a hard time connecting to the washer and dryer. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link to watch a video on how to connect to SmatThings on your washer:
https://www.youtube.com/watch?v=URXiCIxf8-M
Cannot connect to SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
Set up your SmartThings:
https://www.samsung.com/us/support/answer/ANS00048957/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144326301
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Compatibility
Not working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this feb 15th and installed it. It has not worked. I have been working with Samsung for the past 27 days and they are not able to get my washer and dryer online. They r saying because I have an iOS device this will not allow me to configure my washer or dryer. Save ur money if u have an iPhone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Icezero,
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble connecting with your washer and dryer to the app. We apologize for the inconvenience of the washer and dryer doesn't connect to your phone. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link to watch a video on how to connect to SmatThings on your washer:
https://www.youtube.com/watch?v=URXiCIxf8-M
Cannot connect to SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144250880
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Ease of use
Highly recommend if you want a smart home!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Helped us manage our laundry a couple floors away! Saves times going up and down the stairs to check!
I would recommend this to a friend - Pros mentioned:Ease of use
Samsung Universal Smart Home Adapter
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a easy setup and would recommend it, work great.
I would recommend this to a friend - Pros mentioned:Ease of use
It works...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought 2 of these for my new washer and dryer and so far so good for what it does. Nothing much more to it.
I would recommend this to a friend - Cons mentioned:Compatibility, Performance
save your money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dont waste your money, it only works on select units and not very well at that
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mookie,
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble connecting using your Smart Adapter. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking these links for a basic troubleshooting guide:
Cannot connect to SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
Set up your SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
SmartThings Does Not Connect or Discover LAN Wi-Fi Devices:
https://www.samsung.com/us/support/troubleshooting/TSG01109780/
I recommend clicking this link for a basic troubleshooting guide for future reference:
https://www.samsung.com/us/support/search/?query=Universal+Smart+Home+Adapter&referrerPageUrl=https://www.samsung.com/us/support/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144527450
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Setup
Works
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected. a bit difficult at 1st to set up but after that they work great. My only problem i have is the fact that i must turn on the smart cycle every time i start a load of laundry or drying clothes. Wish the washer/dryer would remember or know the device was connected and always be active for smart control.
I would recommend this to a friend Needed to connect some smart appliances to wifi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found that i needed this device after some research in order to connect my washer and dryer to the Samsung app. I wasn't too happy to find this information in my own. There was 2 different items listed as being needed but i bought 2 of these and they seem to work okay. The washer seems to have more control than the dryer through the app but you have to turn the washer in and connect it first for it to work everytime.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Brian,
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble connecting with your washer and dryer to the app. We apologize for the inconvenience of having a hard time connecting to the washer and dryer. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link to watch a video on how to connect to SmatThings on your washer:
https://www.youtube.com/watch?v=URXiCIxf8-M
Cannot connect to SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
Set up your SmartThings:
https://www.samsung.com/us/support/answer/ANS00048957/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144296486
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Compatibility
Adapter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi connection did not work. Was assured that the adapter would work with ear phones to a Sansung TV - it didn't.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Pike1,
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble connecting using your Smart Adapter. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking these links for a basic troubleshooting guide:
Cannot connect to SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
Set up your SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
SmartThings Does Not Connect or Discover LAN Wi-Fi Devices:
https://www.samsung.com/us/support/troubleshooting/TSG01109780/
I recommend clicking this link for a basic troubleshooting guide for future reference:
https://www.samsung.com/us/support/search/?query=Universal+Smart+Home+Adapter&referrerPageUrl=https://www.samsung.com/us/support/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144527558
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Connectivity
Smart home washer/dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a waste of money. Do not work at all. do not waste your money. One complete disaster from Samsung. 2.4 GHz only, no connection to 5GHz band, in my case cannot connect to any. App does not recognize. 1 year later I am still trying and nothing. Samsung has changed the app three times and I couldn't connect to any. This was a birthday gift, cannot return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lisa,
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble connecting with your washer and dryer to the app. We apologize for the inconvenience of the washer and dryer doesn't meet your expectation. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link to watch a video on how to connect to SmatThings on your washer:
https://www.youtube.com/watch?v=URXiCIxf8-M
Cannot connect to SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144246283
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Ease of use
Love it!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love having the ability to see what's happening with my washer and dryer from my phone! I can be anywhere and know what's next. Absolutely essential add-on for a smart washer and dryer.
I would recommend this to a friend
