Customer Ratings & Reviews

Name: Samsung - Universal Smart Home Adapter - White
Brand: Samsung
SKU: 6291627
Price: 24.99 USD
Rating: 3.2 (99 reviews)

Samsung - Universal Smart Home Adapter - White

Model:: HD2018GH; |
SKU:: 6291627

User rating, 3.2 out of 5 stars with 99 reviews.

Highly rated by customers for:

Customer reviews

Value
Rating 3.0 out of 5 stars
Quality
Rating 3.4 out of 5 stars
Ease of Use
Rating 2.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

59%would recommend to a friend

Customers are saying

Customers are impressed with the Universal Smart Home Adapter's ease of use and notification features, with many praising its simple setup and helpful alerts for completed cycles. However, some users experienced connectivity problems and compatibility issues with certain appliances. A few also reported challenges during the initial setup process and inconsistent performance. Overall, the product receives positive feedback for its convenience but needs improvement in reliability and broader device support.

This summary was generated by AI based on customer reviews.

Show only Verified Purchases (94)

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Page 3 Showing 41-60 of 99 reviews

Rated 3 out of 5 stars
Works but confusing
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Posted 3 years ago. Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Sorry confusing process to setup, but once I figured out an alternative from Reddit it's now working.
I would recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi DaEnigma,
  
  We are glad to know that you are using Samsung products. Your satisfaction is our topmost priority. We apologize for the inconvenience of having a hard time connecting your appliance. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
  
  I recommend clicking these links for a basic troubleshooting guide:
  Cannot connect to SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  SmartThings Does Not Connect or Discover LAN wifi Devices:
  https://www.samsung.com/us/support/troubleshooting/TSG01109780/
  
  Set up your SmartThings:
  https://www.samsung.com/us/support/answer/ANS00048957/
  
  To further assist you, please contact us with the following options:
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
  
  You may provide this reference number (1144868350) to help our team pull up your information.
  
  Thank you for choosing Samsung. Have a great day.
  
  -Trisha-
Cons mentioned:
Connectivity
Rated 2 out of 5 stars
Wrong type of item
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Posted 5 years ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Item would not connect our older Samsung TV to our xfinity network service.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi Walt,
  
  Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble connecting using your Smart Adapter. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
  
  I highly recommend clicking these links for a basic troubleshooting guide:
  Cannot connect to SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  Set up your SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  SmartThings Does Not Connect or Discover LAN Wi-Fi Devices:
  https://www.samsung.com/us/support/troubleshooting/TSG01109780/
  
  I recommend clicking this link for a basic troubleshooting guide for future reference:
  https://www.samsung.com/us/support/search/?query=Universal+Smart+Home+Adapter&referrerPageUrl=https://www.samsung.com/us/support/
  
  If assistance is needed, please reach us with the following options to further assist you:
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  
  Reference Ticket number: 1144527568
  
  Thank you for choosing Samsung. Have a great day.
  
  -Trisha-
Cons mentioned:
Connectivity
Rated 5 out of 5 stars
Some trouble Linking it
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Posted 5 years ago. Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Issue is Samsung washers and dryers connect with this adapter only when your WiFi frequencies are separated. Example: 2 ghz and 5 ghz This way the USB adapter is able to distinguish between the two and connect properly.
I would recommend this to a friend
Cons mentioned:
Compatibility
Rated 2 out of 5 stars
It is okay, but should have come standard
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Posted 5 years ago. Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Dont waste your money. It should have come standard with the appliances.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi martinmp78,
  
  Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble connecting using your Smart Adapter. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
  
  I highly recommend clicking these links for a basic troubleshooting guide:
  Cannot connect to SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  Set up your SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  SmartThings Does Not Connect or Discover LAN Wi-Fi Devices:
  https://www.samsung.com/us/support/troubleshooting/TSG01109780/
  
  I recommend clicking this link for a basic troubleshooting guide for future reference:
  https://www.samsung.com/us/support/search/?query=Universal+Smart+Home+Adapter&referrerPageUrl=https://www.samsung.com/us/support/
  
  If assistance is needed, please reach us with the following options to further assist you:
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  
  Reference Ticket number: 1144527600
  
  Thank you for choosing Samsung. Have a great day.
  
  -Trisha-
Rated 3 out of 5 stars
WiFi Washer
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Posted 4 years ago. Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nice concept. Still trying plug it in. A novelty, that I will grow bored with.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi Lima311GLL,
  
  Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble connecting with your washer to the app. We apologize for the inconvenience of having a hard time connecting to the washer. Don't worry will surely notate your feedback about this matter for a better product in the future.
  
  I highly recommend clicking this link to watch a video on how to connect to SmatThings on your washer:
  https://www.youtube.com/watch?v=URXiCIxf8-M
  
  Cannot connect to SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  Set up your SmartThings:
  https://www.samsung.com/us/support/answer/ANS00048957/
  
  If assistance is needed, please reach us with the following options to further assist you:
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  
  Reference Ticket number: 1144327268
  
  Thank you for choosing Samsung. Have a great day.
  
  -Trisha-
Rated 4 out of 5 stars
Works As Advertised
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Posted 4 years ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The only reason I didn't give this 5 stars is that it's dumb that it even has to be purchased. The fridge I bought it for should just have had it built-in. Otherwise works as advertised.
I would recommend this to a friend
Rated 3 out of 5 stars
Glitchy
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Posted 5 years ago. Owned for 11 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Glitchy connecting to wifi. Once connected, it does stay connected.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi Tempothemoo,
  
  Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble connecting using your Smart Adapter. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
  
  I highly recommend clicking these links for a basic troubleshooting guide:
  Cannot connect to SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  Set up your SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  SmartThings Does Not Connect or Discover LAN Wi-Fi Devices:
  https://www.samsung.com/us/support/troubleshooting/TSG01109780/
  
  I recommend clicking this link for a basic troubleshooting guide for future reference:
  https://www.samsung.com/us/support/search/?query=Universal+Smart+Home+Adapter&referrerPageUrl=https://www.samsung.com/us/support/
  
  If assistance is needed, please reach us with the following options to further assist you:
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  
  Reference Ticket number: 1144527629
  
  Thank you for choosing Samsung. Have a great day.
  
  -Trisha-
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Plugged it in and it worked right away.
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Posted 6 years ago. Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I already had smart things installed with multiple wifi extenders in the house. It might be the key to making these easy to install. Smart things added them right away. no issues.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Delightful!
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Posted 3 years ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The adapter was very easy to connect and setup. It was worth the money for the use we get out of it!
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Adapter
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Posted 6 years ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This device should of been added into your appliance but anyways it does what it’s supposed to do and it does it very well I’m very pleased
I would recommend this to a friend
Rated 1 out of 5 stars
Bad Adapter
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Posted 6 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I ordered this adapter and didn’t have time to call Samsung to have them try to help walk me through the steps to set it up. Once I had time to talk to Samsung, we realized the Adapter would not connect to the Smart Home app. The Samsung rep had me do several different steps to try and get it to work but it would not. He let me know that this was not something they could fix because they stopped selling this item and recommended taking it back to the store I got it at. Unfortunately I had exceeded the 15 day limit that Best Buy gives you to return items so I paid Best Buy $25 for nothing.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi Swilk15,
  
  Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble connecting using your Smart Adapter. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
  
  I highly recommend clicking these links for a basic troubleshooting guide:
  Cannot connect to SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  Set up your SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  SmartThings Does Not Connect or Discover LAN Wi-Fi Devices:
  https://www.samsung.com/us/support/troubleshooting/TSG01109780/
  
  I recommend clicking this link for a basic troubleshooting guide for future reference:
  https://www.samsung.com/us/support/search/?query=Universal+Smart+Home+Adapter&referrerPageUrl=https://www.samsung.com/us/support/
  
  If assistance is needed, please reach us with the following options to further assist you:
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  
  Reference Ticket number: 1144527490
  
  Thank you for choosing Samsung. Have a great day.
  
  -Trisha-
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Good smart adapter
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Posted 3 years ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to install and easy to use. Tells you when the dryer is done. That’s all it does.
I would recommend this to a friend
Cons mentioned:
Connectivity
Rated 1 out of 5 stars
Glitchy at best
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Posted 5 years ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
They work sometimes and other times they dont. its really a crap shoot. the devices are fickle on whether they want to connect or not.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi Joeyfine,
  
  Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble connecting using your Smart Adapter. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
  
  I highly recommend clicking these links for a basic troubleshooting guide:
  Cannot connect to SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  Set up your SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  SmartThings Does Not Connect or Discover LAN Wi-Fi Devices:
  https://www.samsung.com/us/support/troubleshooting/TSG01109780/
  
  I recommend clicking this link for a basic troubleshooting guide for future reference:
  https://www.samsung.com/us/support/search/?query=Universal+Smart+Home+Adapter&referrerPageUrl=https://www.samsung.com/us/support/
  
  If assistance is needed, please reach us with the following options to further assist you:
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  
  Reference Ticket number: 1144527501
  
  Thank you for choosing Samsung. Have a great day.
  
  -Trisha-
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
SmartThings
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Posted 3 years ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy setup and very convenient to get notifications or smartphones use.
I would recommend this to a friend
Rated 5 out of 5 stars
Make your Washer and Dryer SMART!!
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Posted 5 years ago. Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Used this to turn my Washer and Dryer into smart devices. You can connect it to smart things app and once connected, it will give you notifications on your phone when the washer cycle or dryer cycle is done. Pretty Neat. For the price its good. Its not as easy to make the first connection as the way each washer and dryer works is different.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Worked 100% right out if the box!
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Posted 4 years ago. Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Used for my washer and dryer. Hook up was a breeze and gave me no problems.
I would recommend this to a friend
Rated 4 out of 5 stars
Good Home Adapters for your Samsung Washers
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Posted 3 years ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought two of these Universal Home Adapters for both my laundry and dryer.
I would recommend this to a friend
Rated 2 out of 5 stars
A disappointment
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Posted 4 years ago. Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very disappointed! I don’t know if it’s the dongle or the app, but I expected more than just it letting me know that the fridge door is either open or closed.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi SJH66,
  
  Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand that your expectation was not met. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
  
  For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
  Cannot connect to SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  Set up your SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  SmartThings Does Not Connect or Discover LAN Wi-Fi Devices:
  https://www.samsung.com/us/support/troubleshooting/TSG01109780/
  
  To know more about the benefits of this product, you may click the link below:
  https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/smart-adapter-laundry-2018-hd2018gh/?redir=HD2018GH#benefits
  
  I recommend clicking this link for a basic troubleshooting guide for future reference:
  https://www.samsung.com/us/support/search/?query=Universal+Smart+Home+Adapter&referrerPageUrl=https://www.samsung.com/us/support/
  
  If assistance is needed, please reach us with the following options to further assist you:
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  
  Reference Ticket number: 1144539544
  
  Thank you for choosing Samsung. Have a great day.
  
  -Trisha-
Rated 1 out of 5 stars
Didn’t sink with the app
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Posted 4 years ago. Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Unfortunately, it would not work with the app. Tried several of times but it kept failing in the last step.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi Headsets,
  
  Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble connecting using your Smart Adapter. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
  
  I highly recommend clicking these links for a basic troubleshooting guide:
  Cannot connect to SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  Set up your SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  SmartThings Does Not Connect or Discover LAN Wi-Fi Devices:
  https://www.samsung.com/us/support/troubleshooting/TSG01109780/
  
  I recommend clicking this link for a basic troubleshooting guide for future reference:
  https://www.samsung.com/us/support/search/?query=Universal+Smart+Home+Adapter&referrerPageUrl=https://www.samsung.com/us/support/
  
  If assistance is needed, please reach us with the following options to further assist you:
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  
  Reference Ticket number: 1144527395
  
  Thank you for choosing Samsung. Have a great day.
  
  -Trisha-
Rated 5 out of 5 stars
Finally a WiFi stick for our washer and dryer
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Posted 5 years ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Missed out on buying the first generation WiFi stick for our washer and dryer set. They discontinued those and we thought we were out of luck. Then I just happened to see these on the website.. checked the compatibility with our set and we were ecstatic to learn these adapters were compatible.. also $75 cheaper each!!! Love being able to get alerts that loads are finished.
I would recommend this to a friend

Showing 41-60 of 99 reviews

Customer Ratings & Reviews

Samsung - Universal Smart Home Adapter - White

Customer reviews

Rating Filter

Rating by feature

Pros mentioned filter

Cons mentioned filter

Customers are saying

Works but confusing

Brand response from Samsung

Wrong type of item

Brand response from Samsung

Some trouble Linking it

It is okay, but should have come standard

Brand response from Samsung

WiFi Washer

Brand response from Samsung

Works As Advertised

Glitchy

Brand response from Samsung

Plugged it in and it worked right away.

Delightful!

Adapter

Bad Adapter

Brand response from Samsung

Good smart adapter

Glitchy at best

Brand response from Samsung

SmartThings

Make your Washer and Dryer SMART!!

Worked 100% right out if the box!

Good Home Adapters for your Samsung Washers

A disappointment

Brand response from Samsung

Didn’t sink with the app

Brand response from Samsung

Finally a WiFi stick for our washer and dryer

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