Customer Ratings & Reviews

Sean,

Thank you for purchasing the Samsung Wireless Rear Loud Speakers. I am sorry to hear that you did not experience the full potential of the surround sound system.

Please know that by design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.

However, there are a few settings you can change to adjust the surround effect to your preference:

1. Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2. If the source has surround channels, select the desired Sound Mode from the Soundbar remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE.
3. Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode.
4. Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control.

I hope these tips help to enhance your audio enjoyment.
Should you need further assistance with this issue or other features, please contact Samsung Customer Support via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  http://m.me/samsungsupport
4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

-Samsung Solutions

Familyof11:

I’m glad to see you are loving the audio performance of these Samsung Wireless Rear Speakers and thank you for sharing your experience with us!

If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars) or (ask for Blu-ray Players)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio

Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

- Samsung Solutions

Nick:

Thank you for purchasing the Samsung SWA-9000S Wireless Rear Speaker Kit. I am very sorry for any confusion about the wireless description.

Often times, customers have trouble hiding and running speaker wires from the front of the room (where their soundbar is) to the back of their room (where they have their rear speakers). The SWA-9000S Kit eliminates that hassle. Connect the SWA-9000S rear speakers to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module. The “wireless” convenience is in connecting your soundbar and any other speakers at the front of the room to the rear speakers – this can now be done via Wi-Fi through the wireless module, eliminating any clutter of long wires running the length of your room.

For complete setup instructions, please refer to your User Manual: :  http://downloadcenter.samsung.com/content/UM/201808/20180816102449631/AH68-02989C-04_SWA-9000S_ZC_ENG_FRA_180731.pdf

If you need further assistance or have questions, please feel free to reach Samsung Support via:

1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

To optimize your product experience, we encourage you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/

…and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.