Customer Ratings & Reviews

TBWC:

Thank you for purchasing the Samsung SWA-9000S Wireless Rear Speaker Kit. I am very sorry for any confusion about the wireless description.

Often times, customers have trouble hiding and running speaker wires from the front of the room (where their soundbar is) to the back of their room (where they have their rear speakers). The SWA9000S Kit eliminates that hassle. Connect the 9000S rear speakers to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module. The “wireless” convenience is in connecting your soundbar and any other speakers at the front of the room to the rear speakers – this can now be done via Wi-Fi through the wireless module, eliminating any clutter of long wires running the length of your room.

For complete setup instructions, please refer to your User Manual or go to this link:
SWA-9000S:  http://downloadcenter.samsung.com/content/UM/201808/20180816102449631/AH68-02989C-04_SWA-9000S_ZC_ENG_FRA_180731.pdf

If you need further assistance or have questions, please feel free to reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
- Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

deepdish54,

Thank you for purchasing the Samsung Wireless Rear Loud Speakers. I am sorry to hear that you did not experience the full potential of the surround sound system, and had issue wit random disconnection.

Please know that by design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.

However, there are a few settings you can change to adjust the surround effect to your preference:

1. Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2. If the source has surround channels, select the desired Sound Mode from the Soundbar remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE.
3. Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode.
4. Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control.

I hope this helps solve your issue. For further assistance on the disconnection issue, please contact our Customer Support at 1-800-SAMSUNG and a representative will gladly help you.

You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact

Or find us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.

-Samsung Ambassador

Ruben:

Thank you for purchasing these Samsung Rear Speakers. I am sorry to hear that you are experiencing issues syncing to your soundbar.

Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSuppor

The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio

Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.

- Samsung Solutions

Great:

I am sorry to hear these Wireless Rear Speakers did not work out for you and have returned them.

Your feedback is very important to us and will be shared with our product team.

Should you ever decide to give Samsung soundbars another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.

- Samsung Solutions

robmorales:

I am very sorry you had issues with missing parts in the Open-Box item you purchased from Best Buy. I would recommend you contact Best Buy for assistance with this unfortunate experience.

Should you ever need help with product features or operation, please reach out to Samsung Soundbar Support:

1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com

I hope you are able to resolve this purchasing issue.

Patrick:

Thank you for purchasing the Samsung SWA-9000S Wireless Rear Speaker Kit. I am very sorry for any confusion about the wireless description.

Often times, customers have trouble hiding and running speaker wires from the front of the room (where their soundbar is) to the back of their room (where they have their rear speakers). The SWA-9000S Kit eliminates that hassle. Connect the SWA-9000S rear speakers to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module. The “wireless” convenience is in connecting your soundbar and any other speakers at the front of the room to the rear speakers – this can now be done via Wi-Fi through the wireless module, eliminating any clutter of long wires running the length of your room.

For complete setup instructions, please refer to your User Manual or go to this link:

SWA-9000S:  http://downloadcenter.samsung.com/content/UM/201808/20180816102449631/AH68-02989C-04_SWA-9000S_ZC_ENG_FRA_180731.pdf

If you need further assistance or have questions, please feel free to reach Samsung Support at:

1) Phone: 1-800-SAMSUNG (ask for Soundbars /or/ option #2), available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Boro:

Thank you for your review of the Samsung Rear Speaker Kit. I am sorry to hear that it did not work out for you and have returned your unit.

Your feedback is very important to us and will be shared with our product team.

Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:

1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.

~ Samsung Solutions

Mark,
I am very sorry to hear that you had a hard time connecting the SWA-9000S Loudspeakers to your existing soundbar.

Please know that this model is compatible with select Samsung soundbars.

Should you ever decide to give this model another try, please know that we are here to help with checking compatibility, setup, or recommending products that work with your existing soundbar and specific user needs. You can reach us at:

1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

Mike:

Thank you for your review of these Samsung Wireless Rear Loudspeakers. I am sorry to hear that you experienced issues with your unit and have returned them. I hope you will be able to enjoy a new unit soon.

Your feedback is very important to us and will be shared with our product team.

Please know we are always here to help with any questions or concerns you may have about our audio products.

1) Phone: 1-800-SAMSUNG (ask for Soundbars /or/ option #2), available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

Again, thank you for taking the time to share your experience.

~ Samsung Solutions

Ekim:

Thank you for purchasing the Samsung SWA-9000S Rear Wireless Speaker Kit. I'm sorry to hear that you had a hard time with the setup of your speakers.

The Full Manual is available online: http://downloadcenter.samsung.com/content/UM/202003/20200317135345009/AH68-02989B-05_UM_SWA-9000S_ZA_ENG_200302.pdf

If you should have further questions on setup, features, operation, please know Samsung is here to help. You can reach us via:

1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

debr:

Thank you for purchasing the Samsung SWA-9000S Wireless Rear Speaker Kit. I am very sorry for any confusion about the wireless description.

Most consumers have trouble hiding and running speaker wires from the front of the room (where their soundbar is) to the back of their room (where they have their rear speakers). The SWA-8500S Kit eliminates that hassle. Connect the SWA-8500S rear speakers to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module. The “wireless” convenience is in connecting your soundbar and any other speakers at the front of the room to the rear speakers – this can now be done via Wi-Fi through the wireless module, eliminating any clutter of long wires running the length of your room.

For complete setup instructions, please refer to your User Manual or go to this link:  https://www.samsung.com/us/support/answer/ANS00077500/

Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  http://m.me/samsungsupport
4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

We hope to regain you as a customer in the near future.

- Samsung Solutions

Rick:

Thank you for purchasing the Samsung SWA-9000S Wireless Rear Speaker Kit. I am very sorry for any confusion about the wireless description.

Most consumers have trouble hiding and running speaker wires from the front of the room (where their soundbar is) to the back of their room (where they have their rear speakers). The SWA-9000S Kit eliminates that hassle. Connect the SWA-9000S rear speakers to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module. The “wireless” convenience is in connecting your soundbar and any other speakers at the front of the room to the rear speakers – this can now be done via Wi-Fi through the wireless module, eliminating any clutter of long wires running the length of your room.

For complete setup instructions, please refer to your User Manual or go to this link:  https://www.samsung.com/us/support/answer/ANS00077500/

If you need further assistance or have questions, please feel free to reach Samsung Support via:

1) Phone: 1-800-SAMSUNG (ask for Soundbar) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger: https://www.facebook.com/samsungsupport

4) Twitter: https://twitter.com/SamsungSupport

The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

Thanks for choosing Samsung. I hope this reply was helpful.

- Samsung Solutions

Rbcdp98:

I am sorry to hear that your Samsung speakers did not work after returning them.

Samsung products are engineered to the highest standards of performance and quality and we back these speakers with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.

Please reach out to us so that we can provide troubleshooting or begin warranty service.
You can contact Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  http://m.me/samsungsupport
4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

We hope to hear from you soon.

- Samsung Solutions

Vince:

Thank you for purchasing the Samsung Wireless Rear Loud Speakers. I am sorry to hear that you did not experience the full potential of the surround sound system.

Please know that by design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.

However, there are a few settings you can change to adjust the surround effect to your preference:

1. Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2. If the source has surround channels, select the desired Sound Mode from the Soundbar remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE.
3. Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode.
4. Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control.

I hope these tips help to enhance your audio enjoyment.

Should you need further assistance with this issue or other features, please contact Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  http://m.me/samsungsupport
4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

- Samsung Solutions

Kenyon,

I’m sorry to see that you rated this product 1-star and are dissatisfied with this model.

If there is anything we can do to assist you and improve your product experience, please contact Samsung Customer Support via:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  http://m.me/samsungsupport
4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

Your thoughts and opinions are very important to Samsung and we hope to hear from you soon.

~Samsung Solutions

Tayl:

Thank you for purchasing these Samsung SWA-9000S Rear Speakers. I am very sorry to hear you are experiencing issues connecting these to your soundbar. Please know that your Rear Speakers are only compatible with select Samsung soundbars:

HW-Q80R, HW-N850, HW-K850 HW-MS550, HW-MS650, HW-MS6500, HW-MS750, HW-NW700

Please give us the opportunity to answer any questions you may have by contacting Samsung Customer Support:
1) Phone: 1-800-SAMSUNG
- Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions